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ServiceNow Integration
Elevate ServiceNow with the experience layer built to streamline and engage. Where ServiceNow runs the workflows, Unily brings them to workers, wherever they are.
Workflow engine meets experience layer
Maximize your ServiceNow investment
ServiceNow is only as valuable as the employees using it. Unily drives deeper adoption by surfacing ServiceNow services within a consumer-grade experience employees love.
Experience at the heart of AI
ServiceNow handles workflows. Unily owns the experience. Together they ensure AI delivers where it matters most — without friction.
Instant resolution
Unily gives employees a single conversational interface to raise tickets, submit requests, access services, and resolve issues — without switching tools.
Key capabilities
ServiceNow in Unily Glass
Execute ServiceNow actions conversationally, in the flow of work . Unily Glass gives employees a single AI-powered interface to raise incidents, check ticket status, and execute service requests across ServiceNow, and the rest of your tech stack — without leaving the flow of work.
Moveworks Connector
Surface the Moveworks AI assistant natively within Unily — giving employees instant access to intelligent ServiceNow service delivery in the same platform where they access news, knowledge, and enterprise tools.
Personalised and role-aware
Every ServiceNow interaction in Unily is personalised to the logged-in user. Employees only see the tickets, services, and knowledge relevant to their role — ensuring every experience is contextual, targeted, and secure.
Enterprise-grade security and permissions
Every request made through Unily runs on behalf of the authenticated user, inheriting their ServiceNow permissions automatically. Sensitive data stays protected, access stays governed, and every interaction stays compliant — without additional configuration.
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The Experience Leader
Recognised across Gartner, Forrester, G2, ClearBox, and IDC — Unily brings 20 years of experience-first expertise to every ServiceNow integration, delivering exceptional experiences to workers.
Deep integration
Most integrations stop at displaying data. Unily goes deeper — surfacing knowledge, opening incidents, and executing service requests from a single unified interface, without complexity.
Single execution layer
Unily Glass goes further than any other intranet vendor. While others surface ServiceNow data, Unily enables real execution — triggering workflows and driving resolutions directly from the employee experience.
"Through Unily, we’ve already seen the value of bringing people, content, and communications into a single, global experience. Dentsu Dot has reduced fragmentation and made it easier for employees to find what they need. Unily Glass is exciting because it builds on that foundation — with the potential to move us beyond just finding information, towards acting on it in one place, and further reducing the digital friction that slows teams down today.”
Sophie Muskett, Programme Director Global Digital Platforms, dentsu
Explore Customer Stories
Across the globe, in every industry, Unily is empowering workforces to connect and thrive.
60k+
employees working across diverse roles and locations, with brands sold in more than 150 countries
“It was really important that we had a company that could grow with us. We're ambitious here. We really care about employee engagement and employee efficiency... We needed somebody that was going to have the ambition for that. And Unily has been that partner.”
Kerry O'Donnell
Executive Director Technology Lead for Global Communications and Corporate Functions at The Estée Lauder Companies
Read the Case Study
Executive Director Technology Lead for Global Communications and Corporate Functions at The Estée Lauder Companies
4.9m
user sessions in it's first year of launch, with 79% mobile app users
“The introduction of The Hub has transformed the way we connect and interact with our employees globally. The technical qualities of the solution itself and the great care we have taken in its design have combined to enable us to engage with employees who were previously hard to reach. It has provided a brand-enhancing addition to our employee experience”
Tony Reynolds
General Manager of Employee Experience at Cathay Pacific
Read the Case Study
General Manager of Employee Experience at Cathay Pacific
10x
more average visits than the previous legacy intranets combined
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“Our people now have so much relevant data at their fingertips - they can find everything that they want on the platform. And that consistency of information is driving consistency into the business. It has been a real success story.”
Brenda Clark
Vice President of Transformation and Enterprise Employee Communications at Baker Hughes
Read the Case Study
Vice President of Transformation and Enterprise Employee Communications at Baker Hughes
99%
adoption across Atlantis Dubai's 6,000+ staff
“The last few years have been a record-breaking success for Kerzner International... It’s no coincidence that the advancements we have seen in our colleagues’ emotional engagement have happened in parallel with the evolution of our digital employee experience platform and our partnership with Unily.”
Philippe Zuber
CEO at Kerzner International
Read the Case Study
CEO at Kerzner International
Empowering every function to move faster, together
For Employees
Workers can complete ServiceNow tasks — raising tickets, checking request status, accessing knowledge — alongside other employee services and tools, directly within a single interface, without navigating to a separate system or losing momentum.
Give employees personalised, role-aware access to the services and information relevant to them— so every interaction feels contextual, not generic.
Enable workers to spend less time navigating enterprise systems and more time doing meaningful work — with ServiceNow's full capability available from a single conversational interface.
For Internal Communications
Surface ServiceNow service updates, IT outage notifications, and critical operational communications alongside everyday content — ensuring employees stay informed while getting practical, everyday value from the intranet.
Drive adoption of ServiceNow services through a platform employees already use and love — turning the intranet into the primary gateway for service delivery.
Connect communications to action. When employees read a relevant update in Unily, Unily Glass enables them to raise a request or access knowledge instantly, without leaving the experience.
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For HR Leaders
Give employees instant access to HR Service Delivery — leave requests, case management, policy queries — through a consumer-grade experience that drives self-service adoption without friction.
Reduce the volume of repetitive HR queries by surfacing ServiceNow HR knowledge and services in the flow of work, where employees already are.
Ensure every HR service interaction is personalised, governed, and compliant — with user permissions inherited automatically from ServiceNow.
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For IT Leaders
Surface ServiceNow ITSM capabilities — incident management, ticket tracking, and knowledge search — directly within Unily, reducing IT ticket volumes and accelerating resolution times.
Deploy a deep, enterprise-grade ServiceNow integration with security and permissions respected by design — every request runs on behalf of the authenticated user, automatically.
Drive deeper adoption of your ServiceNow investment by making services accessible in the flow of work — through an experience platform recognised as Leader across Gartner, Forrester, G2, ClearBox, and IDC.
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Workers can complete ServiceNow tasks — raising tickets, checking request status, accessing knowledge — alongside other employee services and tools, directly within a single interface, without navigating to a separate system or losing momentum.
Give employees personalised, role-aware access to the services and information relevant to them— so every interaction feels contextual, not generic.
Enable workers to spend less time navigating enterprise systems and more time doing meaningful work — with ServiceNow's full capability available from a single conversational interface.
Surface ServiceNow service updates, IT outage notifications, and critical operational communications alongside everyday content — ensuring employees stay informed while getting practical, everyday value from the intranet.
Drive adoption of ServiceNow services through a platform employees already use and love — turning the intranet into the primary gateway for service delivery.
Connect communications to action. When employees read a relevant update in Unily, Unily Glass enables them to raise a request or access knowledge instantly, without leaving the experience.
Give employees instant access to HR Service Delivery — leave requests, case management, policy queries — through a consumer-grade experience that drives self-service adoption without friction.
Reduce the volume of repetitive HR queries by surfacing ServiceNow HR knowledge and services in the flow of work, where employees already are.
Ensure every HR service interaction is personalised, governed, and compliant — with user permissions inherited automatically from ServiceNow.
Surface ServiceNow ITSM capabilities — incident management, ticket tracking, and knowledge search — directly within Unily, reducing IT ticket volumes and accelerating resolution times.
Deploy a deep, enterprise-grade ServiceNow integration with security and permissions respected by design — every request runs on behalf of the authenticated user, automatically.
Drive deeper adoption of your ServiceNow investment by making services accessible in the flow of work — through an experience platform recognised as Leader across Gartner, Forrester, G2, ClearBox, and IDC.
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