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Travel & Transport Intranet. Engagement soars to new heights

The future of travel and transportation will be dominated by three themes: sustainability, accessibility, and safety. How can you make sure your enterprise succeeds on all fronts? With the help of a next-generation EXP from a provider that works with global travel brands, you can create an experience that connects everyone from corporate to cabin crew. Empower your workforce to adapt to the forces of change that are transforming the industry in real-time.

Clients

  • BA
  • AA
  • Flight Centre
  • Cathay Pacific

"By providing this new, mobile Unily intranet solution to our 44,000 colleagues, we are helping them to connect and communicate more effectively, which ultimately means a more consistent, high-quality service delivered to customers."

Drew McMillan - Director of Colleague Communication and Engagement at British Airways

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Let a new era of consumer experience take flight

Consumer experience can be make-or-break in the travel & transport industry. Whether it’s a business trip or an exotic getaway, your customers trust you to take them where they need to be. Frequently, providing superior service comes down to strategic partnerships and efficient access to high-priority data. An extranet or portal makes it easy to efficiently share information with third parties, in turn ensuring that your consumers enjoy a seamless experience from the moment they embark on their next journey.

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Plant the seeds for innovation

Technology is changing the workplace at an unprecedented clip and the travel and transportation sector is no exception. As your industry adopts new, cutting-edge strategies to enhance customer service while improving your bottom line, a workforce with the needed skillsets becomes non-negotiable. Your intranet can underpin reskilling initiatives by centralizing resources like video webinars and explainer articles while also spreading the word about internal vacancies and upcoming opportunities to learn something new.

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Cathay Pacific: Launching an award-winning mobile intranet' case study flat pages

Cathay Pacific: Launching an award-winning mobile intranet

Discover how Flight Centre powers productivity for 19k employees with Unily.

Connect colleagues near and far

In an industry that is mobile and decentralized by design, how can you create a sense of unity that spans your entire enterprise? A communications-focused intranet will connect your cabin crew with their colleagues in the corporate headquarters and cultivate a shared sense of purpose. Use blog content to tell the stories of your organization, spotlight internal ambassadors via recognition capabilities, and keep colleagues updated with email newsletters that are targeted and engaging.

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Hire talent that will take you to the next level

Regulatory and commercial pressures demand that you select the very best from massive applicant pools. To ease recruitment and retention efforts, turn to your intranet to level up daily HR functions. With a designated portal, your HR teams can easily communicate with one another about candidates using private messaging systems and quickly set up application forms for internal vacancies. Once you’ve attracted the right talent, an onboarding hub will smooth the transition for new hires and empower inspired work from the start.

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keep your frontline teams connected

From truck drivers to flight attendants, your frontline teams are on the go 24/7. A mobile-responsive EXP lets you deliver essential messages and updates to your employees wherever they are. Build a sense of connection with two-way comms channels and offline reading to enhance engagement with your frontline and cultivate a sense of togetherness for dispersed colleagues.

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