The future of travel and transportation will be dominated by three themes: sustainability, accessibility, and safety. How can you make sure your enterprise succeeds on all fronts? With the help of a next-generation EXP from a provider that works with global travel brands, you can create an experience that connects everyone from corporate to cabin crew. Empower your workforce to adapt to the forces of change that are transforming the industry in real-time.
"By providing this new, mobile Unily intranet solution to our 44,000 colleagues, we are helping them to connect and communicate more effectively, which ultimately means a more consistent, high-quality service delivered to customers."
Consumer experience can be make-or-break in the travel & transport industry. Whether it’s a business trip or an exotic getaway, your customers trust you to take them where they need to be. Frequently, providing superior service comes down to strategic partnerships and efficient access to high-priority data. An extranet or portal makes it easy to efficiently share information with third parties, in turn ensuring that your consumers enjoy a seamless experience from the moment they embark on their next journey.
Technology is changing the workplace at an unprecedented clip and the travel and transportation sector is no exception. As your industry adopts new, cutting-edge strategies to enhance customer service while improving your bottom line, a workforce with the needed skillsets becomes non-negotiable. Your intranet can underpin reskilling initiatives by centralizing resources like video webinars and explainer articles while also spreading the word about internal vacancies and upcoming opportunities to learn something new.
Discover how Flight Centre powers productivity for 19k employees with Unily.
In an industry that is mobile and decentralized by design, how can you create a sense of unity that spans your entire enterprise? A communications-focused intranet will connect your cabin crew with their colleagues in the corporate headquarters and cultivate a shared sense of purpose. Use blog content to tell the stories of your organization, spotlight internal ambassadors via recognition capabilities, and keep colleagues updated with email newsletters that are targeted and engaging.
Regulatory and commercial pressures demand that you select the very best from massive applicant pools. To ease recruitment and retention efforts, turn to your intranet to level up daily HR functions. With a designated portal, your HR teams can easily communicate with one another about candidates using private messaging systems and quickly set up application forms for internal vacancies. Once you’ve attracted the right talent, an onboarding hub will smooth the transition for new hires and empower inspired work from the start.
From truck drivers to flight attendants, your frontline teams are on the go 24/7. A mobile-responsive EXP lets you deliver essential messages and updates to your employees wherever they are. Build a sense of connection with two-way comms channels and offline reading to enhance engagement with your frontline and cultivate a sense of togetherness for dispersed colleagues.
A transport intranet is used to create a secure internal communications network. In an industry like travel, technology is constantly evolving and the need for an enhanced customer experience is essential. An intranet is a useful tool for delivering reskilling initiatives to the entire global workforce, available from one central platform. Employees may quickly access webinars or explainer articles, keeping them up to date with the latest industry developments in their native language. This ensures they can provide their customers with the latest and greatest offerings.
Intranets provide several benefits to travel and transport companies. From corporate to cabin crew, intranets allow every employee to feel connected with one another. This creates seamless collaboration between teams and departments, wherever they might be physically.
One major benefit of intranets is that they can improve employee engagement. They do this by giving employers the tools to identify and spotlight certain employees as internal ambassadors. These employees can then be provided with rewards like digital badges. Employers can also release blog posts to update every employee on the latest business developments, ensuring the entire workforce feels like they’re working under one unified banner.