In the aftermath of the global pandemic, the hospitality industry is approaching a new era. This next chapter will be defined by evolving consumer expectations and the ongoing growth of digital technology to maximize satisfaction and safety. Unily works with some of the biggest hospitality brands in the world, helping them to deliver employee experiences that will build a foundation for the future. Discover how to arm your workforce with the tools needed to create unparalleled consumer experiences.
With employees in so many locations, it’s essential to create a culture of unification and encourage employee engagement. Take advantage of your employee experience platform to break down silos between your head office staff and the frontline teams. Leverage your intranet’s user profile directory to create a sense of togetherness and help with identity management for casual and seasonal staff.
Your workforce is mobile by default. Between a predominantly deskless workforce and teams that are remote or spread around the world, ensuring critical news reaches your entire enterprise can be challenging. A mobile responsive intranet empowers your users to access updates and ensures every team member can read and comment on the latest news items, wherever they are in the world.
With a diverse workforce, creating a comms strategy that feels personalized isn’t always easy. Your frontline teams likely have very different interests and priorities than their colleagues in corporate. How can you make sure everyone engages with your messaging? Leverage your intranet platform to target content to employees based on their role and region, ensuring that all users see the information that is most relevant to their unique position first.
Whether your employees are serving customers or processing orders, hospitality workers are notoriously busy. Build the foundation for peak productivity by ensuring every employee can efficiently use the systems they need from one place. Turn your intranet into a single source of truth, so everyone from frontline casual workers to head office team leaders can access the tools and resources they need to work together in a collaborative way.
With a large proportion of your workforce being seasonal or casual staff, keeping everyone in the loop with the latest updates and information can be tricky. Leverage your intranet platform for powerful search functionality and quick document surfacing, ensuring all your staff can equip themselves with the most up to date processes. Enhance the knowledgebase of your entire organization and close any skills gaps quickly.
Creating a sense of belonging is at the heart of what you do. Make sure your partners feel as welcomed as your customers do by launching an extranet or portal. This platform will make it easy to share updates and data with third-party partners, while keeping your confidential records secure.