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Frontline Employee Portal & App

Transform engagement with a world-class frontline app

Discover the platform used by the world's best-known brands to reinvent frontline employee experience. Solve frontline disconnect with an employee app designed specifically to engage deskless workers. Put the full power of a market-leading employee experience platform into the hands of every employee.

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Engage frontline
  • "One of the things that I think is really stellar about MyELC is the native mobile app. It is the first time we've had the entire intranet actually on mobile, not just a subset of it, and it's organized well so you don't get lost and you can actually find what you need. I've worked on intranets off and on for a long time and I've never seen a mobile experience this strong before."

    Kerry O'Donnell - Executive Director, Information Technology at The Estée Lauder Companies
  • "People want short, quick, real-time communications. That didn't exist before, today it's instant."

    David Harrington - Vice President Internal Communications at Shell
  • "By providing this new, mobile Unily intranet solution to our 44,000 colleagues, we are helping them to connect and communicate more effectively, which ultimately means a more consistent, high-quality service delivered to customers."

    Drew McMillan - Director of Colleague Communication and Engagement at British Airways

Engage your frontline with native mobile apps

Empower your frontline workers with a native mobile app that connects everyone with everything they need to stay productive and engaged.

Not having a company email shouldn't stop your deskless colleagues from accessing the best possible digital employee experience.

Whether your people need to book holiday on their breaks, check policies on the factory floor, or catch up on company news in the canteen, Unily's consumer-grade frontline app delivers the complete solution, pocket-sized.

Employee App

Frontline employee communications, reinvented

Craft content that resonates in seconds using our AI assistant, and allow time-poor employees to quickly grasp the important stuff with AI Summarization. With one click, condense lengthy articles, documents, or leadership content into concise and coherent summaries.

Lean into video and audio formats to boost viewership, and leverage consumer-grade features like pop-ups and automated notifications to drive up engagement among your most resistant segments. Target rich communications experiences to employees based on role, location, and interests. Track and optimize performance with analytics dashboards that turn raw data into actionable insights.

Frontline experiences, personalized to the individual

Different employees have different needs. Create targeted experiences that ensure every employee feels at home from the moment they log in.

Curate homepage variants that put the content your people need at their fingertips. Remove language as a barrier using AI-powered translation to automatically translate content into hundreds of languages. Give employees the power to personalize their own experience with nifty personalization options.

Clients

  • McDonald's
  • CVS
  • ELC
  • Cardinal Health logo
  • Shell
  • Baker Hughes
  • L'Oreal
  • BestBuy
  • Adecco
  • J&J
  • Canon
  • Stantec logo

OVERCOME ISOLATION WITH SOCIAL

Amplify your employees’ voices, whether they’re on a ship in the middle of the ocean or 30,000 feet in the air.

Through social features, ensure your frontline workers’ voices are heard by the rest of the company. Give everyone the chance to join communities that promote internal networking. Transform knowledge sharing with a searchable People Directory that connects colleagues near and far.

Create a culture of appreciation that extends to the frontline with digital reward and recognition features that ensure no good deed goes unrecognized.

Social Intranet

SOLVE ISSUES WITH AN OPEN DIALOGUE

Help employees overcome challenges within their role by allowing them to communicate new solutions to issues they know others may be facing.

Welcome open discussions and innovative thinking to solve problems with combined expertise. Reduce the isolation caused by geographical barriers with in-built polling and survey features that give everyone a voice.

Create a direct line from the frontline to HQ, allowing you to target recurring issues, temperature-check morale, and unlock two-way dialogue.

Employee Feedback Software

INSPIRE INNOVATION WITH IDEATION

Ensure every good idea gets heard with ideation features on your frontline app. Ideation portals provide the perfect forum for seeding ideas from the frontline. Discover which ideas show the most promise with upvoting features that give other employees the chance to feedback on new ideas.

Support knowledge sharing among your employees, particularly from frontline workers who interact daily with customers and product. Use frontline employee software to shape the overall customer experience through access to new-found knowledge and suggestions.

PROVIDE ACCESSIBLE TRAINING AND DEVELOPMENT

Design upskilling journeys that turn static training material into interactive journeys. Use in-built quiz functionality to test knowledge, and gamification to recognize success. 

Encourage continuous development and training with scaled learning content. Identify talent, while boosting engagement and lowering turnover rates, by gathering and analyzing employee interactions with training material.

Knowledge and learning portals, accessible from your frontline employee portal, ensure training and development resources are only a click away.

Employee Journeys

Frontline employee portal & app FAQs

What is an example of a frontline employee?

A frontline employee is someone who must be physically present in order to deliver their work. Often, frontline workers are customer-facing, however, many other frontline workers work in production or service delivery capacities that do not require direct interaction with customers.

Common examples of frontline workers include healthcare workers, retail associates, restaurant servers, maintenance workers, and manufacturing colleagues.

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How are frontline staff engaged?

Engaging frontline staff involves creating a positive work environment where they feel valued, motivated, and connected to the organization's goals. This can be achieved through effective communication through a frontline employee portal or frontline app, as seen in software like intranets or employee experience platforms.

Unily, for example, can help provide frontline employees with opportunities for skill development, and recognize and reward their contributions. It can also involve them in decision-making processes and foster a sense of teamwork and belonging.

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How do you empower frontline staff?

Empowering frontline staff involves providing them with the necessary autonomy, resources, and assistance to independently make decisions and solve problems. This can be achieved by providing training and ongoing learning opportunities, granting autonomy within established guidelines, listening to suggestions and feedback, and recognizing their expertise.

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How can managers motivate frontline employees?

Motivating your frontline workforce involves understanding their individual needs and preferences. Effective strategies include setting clear performance goals, creating opportunities for advancement, routinely providing recognition and feedback, creating an inclusive work environment, and ensuring their work is meaningful and aligned with the organization's mission. A major strategy that company leaders can take is implementing frontline worker software, which can streamline many engagement strategies.

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Why is it important to empower frontline staff?

Empowering your frontline staff is important because they are often customers’ first point of contact with your brand. The frontline workforce has the power to directly influence customer satisfaction and loyalty. When employees are empowered, they feel a stronger sense of ownership and responsibility, which leads to improved problem-solving, increased job satisfaction, better customer service, and ultimately, enhanced overall organizational performance.

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What is the meaning of frontline service?

Frontline service refers to the direct interaction between employees and customers or clients. These employees play a key role in representing the company or organization since they directly deliver products, services, and support to customers. Frontline service plays a crucial role in shaping your customer's experiences and how they perceive the organization.

Giving these employees technology like frontline employee portals, keeps them up-to-date with organizational change in real-time, ensuring the service they provide is accurate.

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'Shell powers employee experience with a Unily intranet' case study mock up

Shell powers employee experience with a Unily intranet

Discover how Shell aligns a global frontline workforce with a Unily intranet.

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