Frontline employee portal & app

Not all frontline software is created equal - Unily is purpose-built to serve frontline workforces at scale.

Discover the platform used by the world's biggest brands to effortlessly engage and enable frontline workers through the most sophisticated frontline app. Goodbye disconnected frontline.

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Redefine the frontline employee experience

Comms that reach everyone, everywhere

Connect workers with native Chat

Give everyone a voice with Social

Integrations that power real workflows

Full parity across devices

Comms that reach everyone, everywhere

From factory floor to oil rig - Deliver key comms to every worker fast. Powerful communications features get your content in front of the right audience quickly and reliably, across frontline app, digital signage, and more.

Use AI and automation to orchestrate and measure multi-channel campaigns that drive up engagement and reduce your workload. Built on our limitless audience builder, Unily can intelligently target search, navigation and content to job roles, locations and interests.

Employee App

Connect workers with native Chat

It takes an average of 4.5 days for frontline workers to find out important company updates. Every day your frontline waits, is a day your business slows down. Create a direct line from HQ to frontline workers and enable instant collaboration and get crisis comms out instantly with Unily Chat.

Stop risky shadow IT with an enterprise-grade alternative that makes it easy for workers to get what they need, fast. 

Instant Messaging for Business

Give everyone a voice with Social

Investing in customer experience? Don’t forget the employees shaping it every day.

Empower every employee to join the conversation, contribute ideas, and celebrate star performers. Frontline staff don't want to feel siloed, Unily provides Social and Employee Recognition that’s intertwined across your enterprise.

Enable kudos, showcase recognition, comment, like, share and follow with familiar features your employees know and love.

Enterprise Social

Integrations that power real workflows

Never say “low adoption” again with frontline experiences your people love. From shift swaps and scheduling, to accessing pay slips and managing tasks - anything is possible with Unily’s integration and extensibility framework.

Complete customization makes it easy to deliver a frontline digital workplace that feels like home.

Integrations

Full parity across devices

Unily’s modern mobile experience delivers everything the desktop does, so your frontline can do real work, not just read the news. Improve customer interactions, reduce silos, and provide a centralized destination for insights, customer information, and policies.

Get the sophistication of an enterprise intranet in a pocket-sized frontline app. Intuitive search, filters, and refiners make access instant. Deep content hierarchies, automated governance, targeting, and prioritization levers make management effortless.

Enterprise Search

Employee App

Stop risky shadow IT with an enterprise-grade alternative that makes it easy for workers to get what they need, fast. 

Instant Messaging for Business

Investing in customer experience? Don’t forget the employees shaping it every day.

Enable kudos, showcase recognition, comment, like, share and follow with familiar features your employees know and love.

Enterprise Social

Complete customization makes it easy to deliver a frontline digital workplace that feels like home.

Integrations

Enterprise Search

Explore Customer Stories

Across the globe, in every industry, Unily is empowering workforces to connect and thrive.

See all case studies

Hospitality

99%

adoption across Atlantis Dubai's 6,000+ staff

“The last few years have been a record-breaking success for Kerzner International... It’s no coincidence that the advancements we have seen in our colleagues’ emotional engagement have happened in parallel with the evolution of our digital employee experience platform and our partnership with Unily.”

Philippe Zuber
CEO at Kerzner International

Read the case study

unily-and-estee-lauder-companies-selected-as-worlds-best-intranet-of-2022-by-nielsen-norman-group

Retail

60k+

employees working across diverse roles and locations, with brands sold in more than 150 countries

“It was really important that we had a company that could grow with us. We're ambitious here. We really care about employee engagement and employee efficiency... We needed somebody that was going to have the ambition for that. And Unily's has been that partner.”

Kerry O'Donnell
Executive Director Technology Lead for Global Communications and Corporate Functions at The Estée Lauder Companies

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Energy

$41.6m

saved every year in time, due to a 66% increase in productivity

"We find the Unily tool really good for us because of the ability to easily integrate, particularly around our SharePoint applications. We can also integrate with our other existing tools, like ones we use for expenses, or for timesheet approval, etc."

Jon Salt
Product Line Manager - Communications, Shell

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Travel & Transport

4.9m

user sessions in it's first year of launch, with 79% mobile app users.

“The introduction of The Hub has transformed the way we connect and interact with our employees globally. The technical qualities of the solution itself and the great care we have taken in its design have combined to enable us to engage with employees who were previously hard to reach. It has provided a brand-enhancing addition to our employee experience”

Tony Reynolds
General Manager of Employee Experience at Cathay Pacific

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Frontline Software FAQs

What is an example of a frontline employee?

A frontline employee is someone who must be physically present in order to deliver their work. Often, frontline workers are customer-facing, however, many other frontline workers work in production or service delivery capacities that do not require direct interaction with customers.

Common examples of frontline workers include healthcare workers, retail associates, restaurant servers, maintenance workers, and manufacturing colleagues.

How are frontline staff engaged?

Engaging frontline staff involves creating a positive work environment where they feel valued, motivated, and connected to the organization's goals. This can be achieved through effective communication through a frontline employee portal or app for frontline comms, as seen in software like intranets or employee experience platforms.

Unily, for example, can help provide frontline employees with opportunities for skill development, and recognize and reward their contributions. It can also involve them in decision-making processes and foster a sense of teamwork and belonging.

How do you empower frontline staff?

Empowering frontline staff involves providing them with the necessary autonomy, resources, and assistance to independently make decisions and solve problems. This can be achieved by providing training and ongoing learning opportunities, granting autonomy within established guidelines, listening to suggestions and feedback, and recognizing their expertise.

How can managers motivate frontline employees?

Motivating your frontline workforce involves understanding their individual needs and preferences. Effective strategies include setting clear performance goals, creating opportunities for advancement, routinely providing recognition and feedback, creating an inclusive work environment, and ensuring their work is meaningful and aligned with the organization's mission. A major strategy that company leaders can take is implementing frontline worker software, which can streamline many engagement strategies.

Why is it important to empower frontline staff?

Empowering your frontline staff is important because they are often customers’ first point of contact with your brand. The frontline workforce has the power to directly influence customer satisfaction and loyalty. When employees are empowered, they feel a stronger sense of ownership and responsibility, which leads to improved problem-solving, increased job satisfaction, better customer service, and ultimately, enhanced overall organizational performance.

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What is the meaning of frontline service?

Frontline service refers to the direct interaction between employees and customers or clients. These employees play a key role in representing the company or organization since they directly deliver products, services, and support to customers. Frontline service plays a crucial role in shaping your customer's experiences and how they perceive the organization.

Giving these employees technology like frontline employee portals, keeps them up-to-date with organizational change in real-time, ensuring the service they provide is accurate.

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Discover the resources you need to create the ultimate unified digital workplace for today’s reimagined workforce.

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Frontline

Frontline employee portal & app

Not all frontline software is created equal - Unily is purpose-built to serve frontline workforces at scale.

Redefine the frontline employee experience

Comms that reach everyone, everywhere

Connect workers with native Chat

Give everyone a voice with Social

Integrations that power real workflows

Full parity across devices

Disconnected and disengaged: The economic cost of frontline friction

Unily ranks 1st for Frontline Worker Support

Get started. Get your personalized demo.

Explore Customer Stories

“It was really important that we had a company that could grow with us. We're ambitious here. We really care about employee engagement and employee efficiency... We needed somebody that was going to have the ambition for that. And Unily's has been that partner.”

"We find the Unily tool really good for us because of the ability to easily integrate, particularly around our SharePoint applications. We can also integrate with our other existing tools, like ones we use for expenses, or for timesheet approval, etc."

See Unily in action

The EXP you can trust

Frontline Software FAQs

Explore more resources

Why frontline friction is slowing down business (and how to fix it!)

Disconnected and disengaged: The economic cost of frontline friction

ClearBox Intranet and Employee Experience Platforms Report 2025