. Customer community, exclusive content, informative events.

Unily Success is about bringing together a global network of customers who are equally striving for the very best enterprise portals to enhance their business. Unily Success is designed to help you yield maximum return on investment from Unily's Digital Experience Cloud by combining three core elements: our customer community, exclusive content and informative events. Access to all of these resources is served through our Success portal where we host webinars, run open forums for peer to peer discussion and share our thought leadership on the digital enterprise and portal technology.

Alongside our Success community, your Digital Experience Cloud will also be supported by a world-class 24/7 support team as well as a customer success team whose only goal is to ensure you get maximum value from your investment. We recognize that modern platforms can't stand still and we believe we have the best and most innovative team in place, constantly working on new ideas and turning them into to real-world features that support our customers' ongoing business needs and turn their digital transformation goals into a reality.

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UNITE. Innovate together.

A principal element of Unily Success is face-to-face events. In 2019, we held our first Unite conference and the success of the event means we’re already planning the next. Unite is a chance for Unily customers present and future to come together to share expertise and work collectively to drive more value from their workplace technology. It gives you a chance to meet the people behind the Unily solution and get exclusive insights into what’s coming next. With a rich agenda of inspirational speakers, design labs and break-out sessions, Unite truley is a digital workplace conference like no other.

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ADOPTION SUPPORT. Keep them coming back.

Once the initial launch is complete, your enterprise portal must not stand still. As your business priorities and user needs change, so must your solution. To help you decide what to do next, we’ll continue to gather evidence from many sources including built-in analytics, content health-checks, and by staff opinion survey. With insights gathered, we’ll communicate next-steps to you in a digestible, actionable format and work with you to plan your next move.

As new innovations are released as part of Unily’s on-going roadmap, we’ll also work with you to identify how to utilize new features in the best way possible to achieve your goals and objectives. This comprehensive approach will be on-going and rewarding, and we guarantee you will see the platform and your results grow.

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24/7 SUPPORT. Delivering flawless performance.

Our world-class support and maintenance teams work around the clock to ensure your solution is always running at optimum performance. From continuously monitoring your site collecting real-time performance and reliability data, to ensuring that upgrades and new feature sets are rolled out seamlessly, you can be confident your portal is supported by true experts.

As part of your subscription, you have access to our support desk five days a week during business hours, there to answer any questions you might have about Unily's DXC. Additional 24/7 support agreements are also available and can be tailored to meet your specific needs. You’ll have access to our online portal to manage your support queries so you can track every response, keeping you connected and informed.

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