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Colorful Timeline With Seperate Actions

Onboarding

Customer Success with Unily starts at the beginning, during the on-boarding process. In a traditional project environment this can take between 3 - 9 months, but with Unily you can expect to be up and running in a few short weeks. Our Customer Success consultants will help you prepare your environment, look at your information architecture, prepare custom branding designs, detail any configurations you might need and train intranet managers and content publishers.

These comprehensive exercises ensure that the launch of your new Unily platform is a smooth process with no unexpected surprises.


Strategy And Governance

Digital workplaces are never finished. They should be evolving platforms, full of fresh vibrant content and features to support your employees. To ensure this is the case with all Unily products, our Customer Success consultants will work with you, using analytics as a benchmark, to refine your governance and maximize user adoption.

This is also the perfect time to discuss the Unily customer-led roadmap. We encourage you to share your ideas about new features and functionality that would be beneficial to your organization. Our goal is to create a partnership founded on your success. Your input into our engineering pipeline is vital to that goal.

Managed Support

Our world-class support team is on-hand to work with your teams and answer any questions they might have about Unily, SharePoint or Office 365. They will pro-actively monitor your environment ensuring optimum performance, and knowledgeably manage occurrences before they become an issue.

They will keep you informed about product updates and work with you to deploy new features to your Unily solution, guiding you through any necessary steps to make the process as simple as possible.

Our support desk is available to all our customers during business hours 5 days a week. We also offer extended 24x7 support agreements that can be tailored to meet your specific needs.


Evergreen Roadmap

Digital workplace platforms must grow with an organization in order to support the kind of operational changes that keep any business successful. Our unique product roadmap ensures that you can take advantage of brand-new features as soon as we release them, staying on the forefront of intranet best practices and new trends.

A Unily platform is always growing, but never grows old so users remain engaged, driving consistently high adoption and usage, and keeping your company on the cutting-edge of digital collaboration.

A Tree That Grows With Text Reading Never Grows Old

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