The customer success team is there to make sure your solution is a success long after launch. We focus on the continued growth and adoption of the platform, keeping in mind that technology and communications must evolve to keep pace with shifting workplace priorities. Our customer success managers are the frontline experts that will ensure your employee experience goals are achieved.
Good technology doesn't stand still. Even the most innovative platform must evolve to stay in line with your workforce’s ever-changing needs and expectations. Your customer success manager is there to ensure your platform remains fit to serve and up to date by recommending new features and best-practices to help you fly.
From click-throughs to adoption rates, our customer success managers crunch the numbers with you to demonstrate exactly how your intranet benefits your bottom line. During a monthly analytics call, your customer success manager will review your platform data to pinpoint ways to evolve your strategy to maximize your ROI.
Your dedicated customer success manager will become an extension of your team as you work together to solve challenges and drive ROI. Build a close relationship supported by quarterly executive business reviews and regular catch-ups to ensure you stay on track to meet your aims. Our customer success team is here to offer advice and ongoing guidance whenever you need it throughout your intranet journey.
When obstacles arise, customer success managers spring into action. Throughout the COVID-19 pandemic, our customer success managers worked closely with clients to adapt their solutions to rapidly changing circumstances. From creating home resource hubs and launching social initiatives, our CSMs ensured clients’ workforces remained connected and informed throughout challenging times. Whatever the challenge, we're here every step of the way.