Core employee experience challenges for the Fortune 500
Whether you’re a business with 500 employees or a sprawling international operation, there are fundamental components of the employee experience that every enterprise must address to succeed. But, as the scale and complexity of an enterprise increases, so too does the critical importance of getting it right.
Having partnered with clients from every industry and geography to transform employee experience, we’ve come to understand that while every organization is unique, there are some core employee experience challenges common to all. Working with Fortune 500 companies, we see the following needs appear time and again:
- Connecting global workforces requires robust governance, security, and scalability
- Reaching people across the world with engaging communications requires highly granular targeting and personalized experiences in any language
- Complex organizations with various sub-brands need dedicated sites and full control over design, including branding and theming
- Any employee experience platform must integrate seamlessly with existing enterprise technology and drive usage of tools to improve productivity
Throughout our time empowering industry leaders with leading digital employee experiences, we have been able to refine and extend the reach and capabilities of the Unily employee experience platform to better address these challenges. It is thanks to this that we are able to share our success stories with the likes of Shell, Biogen, and many more Fortune 500, S&P 500, and FTSE 100 enterprises.
How do the Fortune 500 use Unily?
The Unily platform is built to unite global enterprises, bringing employees together from disparate locations and empowering them with the right tools to do their best work.
But our work with Fortune 500 enterprises goes beyond just our platform, as consultants and onboarding and customer success teams work closely with clients throughout their digital transformation journey to ensure long-term success.
Thanks to this end-to-end support, Unily is proud to provide the Fortune 500 with the technology to power engagement, productivity, and innovation across the enterprise. Below, we explore some examples of how the world’s largest organizations are using Unily to achieve their enterprise intranet goals.
Royal Dutch Shell partners to power productivity
Shell, one of the largest companies in the world, has served as an oil and gas “supermajor” since its founding in 1907 and has become one of the most recognizable brands on the planet.
Shell partnered with Unily to support their internal communications team in aligning employees against their digital strategy, whilst driving productivity and innovation across an 82k-strong global workforce. Their goals for the project included:
- Move the organization towards a more social, seamless, and digitally-enabled employee experience, with the intranet at the center of the digital workplace, as the window into Shell
- Align over 82k+ employees across 70+ countries against Shell’s digital strategy
- Equip employees with the data, tools, resources, and information they need to do their best work
- Put productivity back into the digital workplace by making things easier to find, more accessible, and more relevant to users
Shell’s Unily platform, “The Hub”, has transformed the employee experience for the energy giant, leading to increased engagement, collaboration, and productivity.
"It was such a contrast between our old platform and the new one. It brought us forward. When we flipped the switch, I felt like, ‘hey, this now is a company that’s here, as opposed to in the past’."
The Hub is used by over 113k unique users every month, with employees logging into the intranet an average of 2.5 times each day. High levels of engagement with the platform draw an average of 140k content views per month, generating 2.3k social comments and 1.4k reactions. By integrating and streamlining access to Shell’s existing systems and tools, Shell saves 3.5 hours of employees’ time every day, driving hard savings of over $41.6m each year in productivity gains.
Shell powers employee experience with a Unily intranet
Shell, one of the largest companies in the world, has served as an oil and gas “supermajor” since its founding in 1907 and has become one of the most recognizable brands on the planet. Watch Shell’s video case study to discover how their Unily intranet transformed the employee experience for over 82k staff worldwide and drove savings of over $42m a year in productivity gains.
Biogen puts knowledge at the heart of innovation
With more than 7k employees across 40 countries all working together to research and develop medicines to drive the field of neuroscience forward, collaboration is the beating heart of Biogen’s culture.
Like many Fortune 500 enterprises, Biogen sought to evolve their seldom-used legacy SharePoint intranet into a fully-fledged employee experience platform. Following several years of minimal governance or updates, their SharePoint intranet ended up as a dumping ground for irrelevant and outdated content. With no ability to effectively search their system for useful information and no reliable channels for connecting and networking, the enterprise's ability to effectively share knowledge and collaborate was limited by the technology in place.
Biogen needed a solution that would enable enterprise-wide communication and act as a one-stop-shop for all employees to find everything they need to work. Partnering with Unily, Biogen laid out their goals for a complete digital transformation:
- Replace the pre-existing intranet with more advanced capabilities to improve the employee experience
- Develop modern, engaging internal communications to better connect people to Biogen
- Streamline collaboration and maximizing knowledge sharing with tools designed to connect people
After transitioning from a SharePoint system to their new Unily platform, Biogen has seen their user base grow 70% year on year, with around 30 new sites added to Synapse each year as well. With Unily’s unified search center, Biogen has seen search relevancy rise from 15% to 78%, which in turn has boosted productivity for Biogen’s 15k employees.
"Our employees use Synapse every day to get their work done. It’s a central hub to get to the apps they need, the action items they have, or to the content they require to get their jobs done. They can now focus on value-add activities instead of spending time looking for the content they need."
Biogen transforms enterprise corporate communications and collaboration
Biogen keeps patients and physicians front and center in its daily work. With more than 7k employees across 40 countries all working together to research and develop medicines to transform neuroscience, collaboration truly lies at the heart of the company. Biogen sought to evolve their intranet into an employee experience platform that would encompass the tools and collaboration means to provide an unparalleled ability to further medical science.
The Hershey Company connects a disparate workforce
The Hershey Company, commonly known as Hershey's, is one of the world’s largest confectionery manufacturers with iconic brands recognized across the globe. Hershey’s themselves credit their 125+ years of success to “building connections between people around the world”, so it’s no surprise that their digital transformation project centered around bringing their global workforce together.
For Hershey, sharing knowledge and increasing productivity were key goals that could be enabled with a modern intranet capable of putting best-in-class tools at the fingertips of every employee. More than a communication platform, Hershey's Unily intranet, The Conche, became an essential business tool.
"Now that we can log into the platform for the information we need on any device, anywhere, we are sharing insights and collaborating on documents in real-time. It all adds up to a more effective working ecosystem."
Built on Microsoft Azure, Unily allowed Hershey to derive maximum benefit from its Microsoft 365 license, giving every employee intuitive access to the best tools to compete in a technology-driven consumer environment. With collaboration sites, integrated apps and tools, and communication channels that made connecting people seamless, Hershey employees now enjoy united access to everything they need to work smarter; from any device, anywhere.
"Unily is a truly scalable, multi-lingual platform that minimizes communication barriers. Now, we can connect with the company as a whole and know that everyone is getting the message. As we continue to embrace collaboration, productivity and mobility, Unily will remain at the forefront of our digital transformation."
The Hershey Company unites a global workforce with Unily
Spreading goodness across a global market in the internet age required Hershey to adapt its workplace so employees could continue inventing, manufacturing, and marketing snacks that tempt us. Tune in to Hershey's video case study to find out how they united disparate employees, contractors and partners with a powerful, modern intranet.
The keys to Fortune 500 digital success
The examples above testify to the fact that every enterprise is unique and requires different things from their employee experience solution. But just like there are certain common enterprise challenges we have observed throughout our partnerships with the Fortune 500, we have also identified seven key features of an enterprise-scale employee experience platform. To find out more about the specifics of what makes an enterprise intranet Fortune 500-ready, check out the blog below.
7 key features of a Fortune 500 enterprise intranet
For those enterprises operating at the forefront of business success, what are the most important components of a modern employee experience platform and how do they meet the needs of the modern, hybrid workforce?
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