Flight Centre — Nielsen Norman Best Intranet 2019

Flight Centre is one of the world’s largest and most successful independent travel retailers. Download the case study and discover the secret behind their award-winning intranet.

As winners of Nielsen Norman’s Best Intranet Designs 2019, Flight Centre’s intranet has been globally recognized as a leading digital workplace platform. Slick design and impressive functionality attracted the attention of Nielsen Norman's panel of user experience experts. More than a communications portal, collaboration space or knowledge sharing platform, PILOT, the aptly named intranet, has been configured to support specific business needs. Using Unily's light-weight developer experience to build out bespoke content types, the platform has transformed every-day processes and generated significant productivity gains. Discover how the world's leading independent travel retailer powered productivity for 19,000 employees with an intranet built on Unily's Digital Experience Cloud by downloading the case study.

Goals for the platform included:

  • Providing agents with easy access to travel information that allows them to deliver improved customer service
  • Creating an intuitive intranet design that allows users to navigate the intranet without training
  • Enhancing employee experience by providing a home for employee benefits 
  • Centralizing internal communications to foster culture and provide a mechanism for delivering real-time updates to employees

This case study will be of particular value if you:

  • Want to see what it takes to create an intranet with award-winning intranet
  • Want to understand how to use an intranet to boost employee experience and workplace culture
  • Are interested in understanding how Out-of-the-Box intranet products can be configured to meet specific business needs
  • Are a retail brand that wants to understand how an intranet could benefit your business
  • Are seeking inspiration for designing an intranet that garners adoption and engagement from the outset

Upcoming events

View all

Latest Insights

  • Future of the sustainable workplace in the age of COVID-19 and climate change launch event

    We are living in a time of great and immediate change. COVID-19 and climate change are just two of the most obvious forces impacting our way of life. With mass disruptions promising to transform how we work and live, sustainability is rising on the global agenda. In this webinar, we bring together experts in the field of sustainability, employee experience, and technology to discuss how we can seize opportunities to accelerate the transition to sustainable workplaces. As business leaders, how can we use this time of disruption as a catalyst for positive change and what does the sustainable future workplace look like?

  • Why sustainability needs to be a focus of post-pandemic internal communications

    Sustainability will be a non-negotiable priority in the new world of work. By exploring the key insights from our latest report, Future of the Sustainable Workplace, your internal comms team can launch new messaging strategies that will align your workforce as you build a better tomorrow.

  • Rapid migration 101: how Windstream reinvented their intranet in 9 weeks

    This 60-minute session is designed to give anyone seeking to migrate to a next-generation intranet a first-hand look at the complete migration process. This is not a sales demo; it’s a behind-the-scenes insight into what it takes to go from concept to-live in 9 weeks and how to navigate the challenges along the way.

View all

Where next? Latest insights.

Future of the sustainable workplace in the age of COVID-19 and climate change launch event

We are living in a time of great and immediate change. COVID-19 and climate change are just two of the most obvious forces impacting our way of life. With mass disruptions promising to transform how we work and live, sustainability is rising on the global agenda. In this webinar, we bring together experts in the field of sustainability, employee experience, and technology to discuss how we can seize opportunities to accelerate the transition to sustainable workplaces. As business leaders, how can we use this time of disruption as a catalyst for positive change and what does the sustainable future workplace look like?

Why sustainability needs to be a focus of post-pandemic internal communications

Sustainability will be a non-negotiable priority in the new world of work. By exploring the key insights from our latest report, Future of the Sustainable Workplace, your internal comms team can launch new messaging strategies that will align your workforce as you build a better tomorrow.

What to look for in a next gen intranet

The world of work is changing rapidly, and enterprise technology is no exception. As organizations increasingly look to innovative tools to underpin new ways of working, many leaders are re-evaluating their digital infrastructure. Does your intranet have what it takes to be considered next-generation?