Know your needs and goals
It can be easy to be side-tracked by the new functionality of the latest technology, but it is really crucial that you know your needs and goals as you develop your new solution. An intranet is such an integral tool to employee work it can have a considerable impact on how well employees do their job day-to-day. Studies undertaken have estimated that up to 19% of working hours are squandered simply trying to find information needed to complete tasks – that adds up to nearly a full day every week for each employee.
To minimize this aggravation for staff and maximize the business bottom line, make sure to prioritize the right resources in your new intranet instead of focusing on feature adoption that might not add much value to your final solution.
Depending on your industry and operating model, the intranet content and functions that are driving your staff’s day-to-day will likely vary significantly:
#1. News, blogs, staff updates, collaboration
Typical Sectors: Fashion, Entertainment, Hospitality
In many cases having ready access to late-breaking news, company highlights or evolving trends is critical to staying relevant and providing the best customer service. If this describes your industry then make a point to keep communications at the forefront of your build strategy. This can also catalyze collaborative efforts and empower your employees to take charge when unexpected issues arise.
#2. Lessons, manuals, structured data
Typical Sectors: Construction, Manufacturing, Retail, Logistics
In process and transaction intensive industries, having instructions for common responsibilities and making data easy to retrieve / manipulate are usual requests from employees. As data is generated and updated, it can be worth the upfront effort to invest in a user-friendly format for retrieving these repositories. An added benefit is this will reduce the learning curve for those in new roles as well as enable for inexpensive cross-training.
#3. Tools, templates, forms, apps
Typical Sectors: Education, Health Care
Are your employees dealing with large clients to drive decisions and facilitate project management? Streamlining the interface between the two parties reduces response times and provides for stronger relationships. What's more, when leveraging web-based tools that are updated over time it is important that changes are prominently displayed to ensure everyone is up-to-speed and ready to utilize the latest enhancements.
#4. Re-usable documents, references, trade knowledge
Typical Sectors: Public Administration, Social Assistance, Transportation and Warehousing
There may be consensus about certain best practices in your industry, but they are of little use if not widely adopted by your employees. Where white papers, research, publications and other such materials are instrumental to keeping current, find ways of consolidating these document assets while making it quick to search and circulate based on relevant criteria. This easy access will empower everyone to become subject matter experts.
#5. Reports, metrics, archives, records
Typical Sectors: Finance and Insurance, Real Estate, Law, Scientific and Technical Services
In many industries transparency across the organization is vital to making sound decisions. For those instances, a dashboard of sorts can be invaluable to have front and center when there are fast-moving developments and issues that need to be reconciled expeditiously. The result of this performance tracking is increased accountability while reinforcing goal alignment.
While Unily is a Software-as-a-Service intranet solution it is customized to your specific needs. As part of the customization process the Unily team, or an authorized partner will take you through the correct requirements gathering process to ensure that the customizations are focused around your specific needs. In this way you get all the benefits of a Cloud, software-as-a-service solution without missing out on the customization and personalization aspects that are so crucial to large Enterprise intranets.