Onboarding 101: the basics
Whether your new hire is down the hall or across the world, bringing workers up to speed can prove challenging. According to Gallup, only 12% of employees strongly believe their organization excels at onboarding.
Enterprises that find themselves amongst this select few will enjoy a host of pay offs including higher levels of employee engagement, improved retention rates, and next-level productivity. What is the common thread connecting these superior organizations? A strategic approach that provides employees with the tools, capabilities, and connections needed to hit the ground running.
Roll out the virtual welcome mat
Typically, remote work may be an occasional option or perhaps a logistical necessity. During a crisis like the COVID-19 pandemic, it transforms into a non-negotiable to protect everyone’s safety. Consequently, onboarding practices must evolve to keep pace with the needs of the times.
To make the most of remote work, leaders must accommodate an influx of employees operating far outside the traditional office. Part of this arrangement should include a comprehensive onboarding strategy specifically devised to overcome the reoccurring challenges associated with remote work; namely, poor connectivity, a lack of accountability, and frequent misunderstandings.
By utilizing the right set of next-generation digital tools in combination with a strategic approach, leaders can improve outcomes on all fronts and ensure that every new starter receives a warm welcome that optimizes their workplace experience from day one.
Five tips for best-in-class onboarding
As the prevalence of remote work continues to climb, the following insights can be used to devise an unparalleled virtual onboarding strategy:
#1. Go the extra mile by pre-boarding
If you wait until your new hire’s start date to begin welcoming them onboard, you’re already behind. Lay the groundwork for a flawless first week by creating a portal specifically designed for onboarding. Ensure that this resource can be accessed through an email account or Linkedin profile so that recent joiners can get familiar with training materials and introductions, even before their user credentials are sorted.
#2. Lean in to video
Remote employees may not need a tour of the office, but that doesn’t mean they won’t benefit from some face time. Video webinars, virtual conference calls, and one-on-one catch ups hosted on your company intranet are engaging and interactive mediums for new starters to learn about your organization, forge connections, and develop authentic dialogues.
#3. Centralize resources
Learning the ins and outs of a workplace takes time. Without a desk mate to turn to, the adjustment can feel particularly overwhelming for remote employees. Reduce stress levels and optimize productivity by bundling together essential resources and training documents.
#4. Keep new hires in the know
Every employee appreciates timely updates, but frequent communication is particularly crucial for remote workers. Prevent potential information gaps by providing users with timely content tailored to their role and region. Leaders should strive to create compelling email updates and strategically disseminate targeted content to specific segments of their workforce to ensure every message resonates.
#5. Seek out feedback
Even the best onboarding strategies have room for improvement. After every training period, those overseeing onboarding processes should seek out feedback to inform future strategy. Create compelling surveys and distribute them to targeted audiences for specific insight into your training protocols from those who are most familiar with current processes. Utilize analytics to pinpoint takeaways and monitor progress.
Remote onboarding during a crisis
Communication is always an important piece of the puzzle when it comes to remote onboarding, but it is particularly imperative during times of crisis. Employees who start a new job during a period of chaos have a double dose of uncertainty on their plates: the world around them is changing rapidly while their day-to-day routine faces a similar level of upheaval.
Consequently, leaders who plan to hire remote employees during a crisis must go the extra mile to ensure these new starters feel connected to their organization and armed with necessary knowledge from the start. Demonstrate a culture of transparency by prioritizing facts in your internal messaging, including communications from senior leadership.
Provide new starters with specific resources and points of contact to field questions to throughout their onboarding process. Keep spirits high by carving out opportunities to virtually connect and spotlight the internal ambassadors that exemplify what inspired work looks like at your organization.
7 steps to rapidly launch a remote work solution
Every moment counts when it comes to safeguarding your enterprise in the face of uncertainty. Remote working can pave the way for sustained growth, but employees need access to the right tools in order to prove successful. Take a look at our guide where you can find out how to quickly launch your remote working solution.
Make the impossible possible by combining technology and strategy
With the proper digital tools and a strategic approach, optimized remote onboarding can easily become a reality. Leaders who are interested in devising virtual training and development processes should take advantage of next-generation technology to underpin onboarding strategies that transcend all bounds.
If you are looking to launch an innovative solution to power remote onboarding processes within your organization, get in touch with our digital workplace experts.