In today’s volatile climate, every decision (and every delay) counts; Stay one step ahead...
In this session, we'll unveil findings on the true economic cost of a poor frontline experience. Based on real feedback from thousands of employees across industries, we’ll reveal how frontline friction is slowing down business and disrupting the customer experience.
From lost productivity to lost talent, compliance risk to cultural drift, the data will show how outdated communication strategies and underinvested digital tools are silently draining enterprise velocity. We'll also arm you with the tools to make an impact for those working closest to your customers and on the frontline every day.
Register now to get exclusive early access to the research report, delivered straight to your inbox before anyone else.
What you’ll learn:
- The minutes that become millions: How much time frontline staff waste each day searching for information, redoing work, or waiting for answers
- Customer consequences: The feedback failure having a negative impact on enterprise customer service
- The shadow IT problem: What your people are really using to get work done and the security risks you can’t afford to ignore
- A path forward: What high-performing organizations are doing to fix the frontline experience (and how you can too!)
Why attend?
- Frontline staff are missing the message and it’s costing your business more than you think
- Spot the hidden gaps that could be costing you in your frontline employee experience strategy
- Learn how to meet the needs of modern frontline staff with tailor-made tools
- See how top enterprises are streamlining systems to create a connected digital workplace and a better customer experience
Who should attend?
This webinar is a must-attend if you're interested in what enterprise frontline workers really think about their employee experience - and what the economic impact of a poor one is. Whether you're leading Internal Comms, Digital Workplace, HR, or IT, this session will equip you with the numbers and knowledge to elevate the frontline experience and drive impact across your business.