New mobile experience gives frontline employees trusted answers, guidance, and the ability to act in the flow of work, closing the gap between knowledge, understanding, and action.
LONDON — Sep 23, 2026 — Unily today announced Glass for Frontline, a new mobile experience that combines AI search, organizational knowledge and connected workplace tools in a single interface designed for frontline employees.
Built on Unily Glass, the solution helps employees quickly find trusted answers, access company guidance and complete tasks from one place, reducing the complexity that often slows frontline work.
As organizations invest more heavily in digital communication and AI, Glass for Frontline ensures employees can do more than receive information. They can understand it, act on it and get work done.
”Today's employee apps flood frontline workers with information but do little to help them act on it. Organizations are investing heavily in communications, training and technology, but too often employees are left navigating fragmented systems and competing priorities. Unily’s Glass for Frontline helps close that gap by turning information into clear action in the moments that matter most." said Lokdeep Singh, CEO of Unily.
How Glass for Frontline helps workers understand and act
Transforming the employee app into a place of action.
For organizations with large frontline workforces, the challenge is no longer distributing information, it’s making sure people know what matters to them, right now, and what to do about it. A single policy update can turn into a presentation, an email, a manager briefing, a learning module, an app article, and a frontline message. Some of it gets opened. Little of it gets remembered. And the person on the shop floor, the ward, or the production line is still left asking: what does this mean for me, and what do I do next?
Glass for Frontline answers that question directly. It brings an organization's knowledge and systems into one place employees can simply ask, and instead of a document to interpret, they get an answer they can trust and the ability to act on immediately.
Workers get trusted answers
Nobody wants to search five systems to find out if they're using the current version of a policy. Glass for Frontline is the trusted place for employees to instantly access knowledge, no matter where it lives. Users ask in plain language and get answers with an AI summary pulled from verified sources across the business: employee app content, HR platforms, operational documentation, and connected enterprise systems. Every answer is permission-trimmed to what that employee can see, personalised to their role and location, and backed by source citations. Workers know it's current, and why they can trust it.
Getting work done from a single place
Checking a shift, finding a payslip, raising a support ticket, completing a checklist, updating a record? Today that usually means switching between four or five different systems, most of which weren't built with frontline employees in mind. Glass for Frontline turns the employee app into a genuine execution layer through an AI-powered conversational interface with hundreds of pre-built, executable actions across workforce management, payroll, ITSM, and other operational systems. Employees invoke the next action the moment they need it. No tab-switching, no hunting, no disrupting the flow of work.
Built for mobile-first work
Whether someone's opening a store, starting a shift, entering a ward, or heading out to a customer site, they need this to understand a process or access a customer record on their phone, in the flow of their day. Glass for Frontline is built mobile-first, so frontline and desk-based employees get equally fast, trusted access to guidance and action.
Governed AI underneath, simple on the surface
Glass for Frontline doesn’t require organizations to compromise on control. Hundreds of out-of-the-box connectors, plus support for custom MCP connections, lets Glass for Frontline reach virtually any enterprise system or source of truth while existing permissions, security, and governance stay exactly as they are. Employees only ever see the actions and integrations relevant to them; IT and security teams keep the control they need.
Business impact: Less complexity, faster decisions, more action
When the gap between communication, understanding, and action closes, employees make faster, better-informed decisions and get work done more safely and effectively.
Employees follow the guidance that’s relevant
Instead of working from outdated documents, conflicting guidance, or generic messaging, employees ask and get the latest approved procedure, policy, or safety instruction for their role and location, and with the source cited, so they understand not just what to do, but why they can trust it. The result: fewer errors, better compliance, less risk.
Workers self-serve without added complexity
Checking a schedule, a payslip, or how to raise a request shouldn't mean navigating a system designed for HR or IT, not for them. When self-service is simple and personalised to their context, employees get answers faster, admin burden drops, and satisfaction goes up.
Customer-facing teams stay focused on the customer
Instead of digging through multiple systems mid-conversation, customer-facing employees get one trusted, role-relevant answer, fast. With Glass for Frontline, they spend less time hunting for information and more time serving the customer well.
"Unily’s Glass for Frontline combines enterprise search, connected systems, and intelligent action within a single mobile experience that reflects how frontline work actually happens. By bringing AI into the moments that matter most, organizations can help employees understand what is relevant to them, take the next best action, and stay connected to the business." said Sam Hassani, Chief Product and Technology Officer at Unily.
Glass for Frontline is available now
Glass for Frontline is available today as a mobile experience, extending Unily Glass's conversational AI Search and Integrations to any device a frontline worker already carries.
About Unily
Unily is the leading AI-native employee experience platform that delivers an employee app, employee intranet, and internal communications solutions for global enterprises with 1k to 1m employees. Unily provides a unified digital workplace experience that connects people, content, and tools across desk-based and frontline teams. Unily's award-winning employee app and employee intranet reduce friction to improve productivity and engagement at scale. Industry leaders like Shell, CVS Health, and American Airlines use Unily to accelerate transformation, streamline internal communications, and strengthen collaboration across the organization. Recognized as a Leader by Gartner, Forrester, and IDC, Unily is shaping the future of work for millions of employees worldwide.
Charlie has spent 8 years helping large enterprises to improve both customer and employee experiences. As Product Marketing Manager at Unily, Charlie plays an instrumental role in keeping Unily's capabilities and product vision aligned to the needs and aspirations of employee experience leaders. Charlie covers Unily's Frameworks & Extensibility, and EX Insights product pillars and is a critical contributor to thought leadership content and a regular speaker at industry events.