At a time of rapid change, it's never been more important for organizations to move at speed. But this is traditionally a challenge for enterprises, who have large and global workforces. How do you get tens of thousands of people to pivot and adapt, at a pace that enables you to stay ahead of the competition?
It's why successful organizations have moved away from traditional methods. A modern Employee Experience Platform (EXP) — that can keep up with the demands of complex enterprises — is the cornerstone of Organizational Velocity.
But first...
What is an Employee Experience Platform?
An Employee Experience Platform is a digital platform designed to connect, inform, and engage employees—wherever they are. It serves as the central hub for workplace communication, collaboration, knowledge, and culture.
Unlike traditional intranets or disconnected productivity tools, an EXP creates a unified digital workplace that brings everything employees need into one place — from company news and personalized content to tools, services, and communities.
Think of your organization as a high-performance car. Your employees are the engine, and a best-in-class EXP is the fuel.
The value of a modern Employee Experience Platform
With a modern platform, your organization can tackle the “velocity drain". This is where siloes, disengagement and excessive digital friction slow progress.
Here are some of the benefits a world-class Employee Experience Platform can bring to enterprises.
Greater agility
Being able to make faster decisions and sharper pivots is what separates the good from the great. This can only occur when employees are properly informed and aligned with what the decision makers want. An EXP makes it easier to get this information to them — reducing the time it takes for strategic shifts to occur.
Seamless global communication
In large organizations with dispersed teams, fragmented communication leads to misalignment and lost momentum. An EXP ensures that messages reach the right people, at the right time — no matter where they are in the world.
Breaking siloes
When information is trapped in teams or departments, innovation stalls. An EXP creates a better culture of collaboration, enabling people across locations and departments to share knowledge and best practice.
A more streamlined tech stack
An EXP unifies your digital workplace, bringing things like communication and knowledge into a single platform. This reduces an organization's reliance on multiple apps. Employees benefit because it removes the need to constantly switch apps, something which is proven to impact their wellbeing. For enterprises, this elimination of digital friction both improves productivity and can lead to significant cost savings.
Improved retention and engagement
People want to be seen as individuals, and a modern EXP enables you to be more personalized in the way you communicate to them. This has the knock-on effect of improving their engagement with the company and alignment with the strategy. Ultimately, this increases your chances of retaining them.
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What are the key features of a modern Employee Experience Platform?
Personalized communications
When you consider people are used to personalization in everyday life, it makes sense to offer this in their work life as well. A modern EXP enables you to target people based on things like role, department and location. This cuts through the noise and means they get the information that only they need. Many EXPs will also offer AI-assisted publishing tools, ensuring internal comms teams can also work at the speed the modern world requires.
Knowledge management
With a centralized hub for knowledge and best practice, employees are more empowered and better informed. A good EXP will combine this with things like smart search functionality - another way to make an organization more agile.
Integrations
By integrating with your existing tools and apps — whether it's Slack, SharePoint, Google, or even a digital noticeboard — a modern EXP creates a more seamless experience all round. This should be a non-negotiable for any organization, but particularly for enterprises who are likely to have a large tech stack.
Governance
This has become even more important with the need for enterprises to adopt AI. While it has many benefits, it needs to be done in a way that's safe and protects company data. Many employees are also turning to Shadow IT tools nowadays, which creates a big risk. An EXP that has strong governance features — for example ringfencing and centralized permissions — enables you to decrease risk, even while increasing innovation.
Analytics
It's important that those responsible for the employee experience understand what content resonates, how employees are engaging, and where gaps exist. This way you can continuously optimize the experience. Having access to granular levels of platform analytics is an important yet sometimes overlooked feature of EXPs.
How different parts of the business can benefit from an Employee Experience Platform
An Employee Experience Platform is a strategic enabler that delivers value across the enterprise. Whether you're in HR, IT, Communications, or on the leadership team, a strong EXP empowers your people to work smarter, faster, and be more connected. Crucially, it enables you to do this at scale — something that's essential for enterprises.
Here’s how different functions unlock value with an EXP:
HR
- Improve employee onboarding with automated and customized employee journeys
- Boost engagement with employee feedback, pulse surveys, recognition tools, and content that showcases culture
- Support wellbeing with centralized access to wellness policies, benefits and programs
IT
- Consolidate platforms and reduce the costs of disjointed tools
- Deliver secure, integrated access to services, apps, and systems from one unified platform
- Ensure compliance with enterprise-grade security and governance
Internal Communications
- Reach every employee with targeted, multi-channel messaging
- Localized, multilingual comms for global employees
- Measure impact with in-depth ai reporting and content performance insights
Leadership
- Ensure alignment with business strategy thanks to clearer messaging
- Accelerate decision making through streamlined communications and a more productive workforce
- Deliver a stronger customer experience by providing frontline employees with easier knowledge access
The key takeaway
An Employee Experience Platform is more than a digital tool - it's the foundation of a modern, connected enterprise that needs to move at speed. For organizations looking to thrive in an era defined by complexity and change, an EXP isn’t just nice to have. It’s essential.
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