Join us for a high‑impact, fast‑paced workshop designed to help you unlock the full power of the Knowledge Portal. In this focused session, you’ll discover how to structure evergreen content, connect key information across your intranet, and create a trusted hub your users will rely on every day. With best practices, live demos, and real customer examples, this is your chance to elevate your knowledge experience and drive meaningful engagement, quickly.
Content:
Welcome & Introduction:
Set the stage for success
- Why a Knowledge Portal could be a game‑changer for your organization’s evergreen information
- What you’ll be able to achieve by the end of this focused session
- Interactive Kick off: Quick poll – “How are you capturing evergreen information today?”
Icebreaker: keeping information ‘evergreen’
Share real challenges. Discover real solutions.
- Quick chat activity: Your biggest win or hurdle in maintaining evergreen content
- Collective insights: Identify best practices that help organizations keep information accurate, trusted, and up to date
Core principles of an effective Knowledge Portal
Learn the foundations of a high-performing Knowledge Hub
- Smart information design: How to structure portals for clarity, speed, and relevance
- Seamless connections: Linking your Knowledge Portal to key areas across your intranet for a unified user journey
- Governance that works: Why consistency builds trust—and increases adoption
- Clear ownership models: Understanding the responsibilities of Admins vs. Content Owners
Customer Success Stories
See what great looks like
- How customers like Universe drive engagement through structured, organised knowledge publishing
- Additional examples demonstrating impact, adoption, and long‑term value
- Access helpful resources after the session
Best practices and platform features deep dive
Master the tools that make Knowledge Portals shine
- CMS essentials: Knowledge bases, knowledge articles, templates, workflows, widgets, and page building tips
- Live Demo: See how all Knowledge Portal elements work together to create a compelling user experience
- Additional resources: CMS guides and feature overviews for continued learning
Use cases of the Knowledge Hub
Turn inspiration into action
- Live activity: Share how your organization uses the Knowledge Hub—or explore new possibilities you may not have considered
Wrap-up & next steps
Leave confident and ready to elevate your Knowledge Portal
- Key takeaways for building a scalable, sustainable Knowledge Hub
- What to do next: Session recording, how‑to guides, and product accreditation paths to continue your learning
Q&A
An open space for questions, ideas, and experiences.