This session explores why change management is the missing link between investment and measurable impact in AI adoption and how to move from experimentation to embedded ways of working. Many organizations are already experimenting with AI but are struggling to move beyond pilots and isolated use cases.
The challenge isn’t the technology. It’s the way AI is introduced into the business. Too often, organizations fall into a “launch and leave” trap, deploying tools without the governance, enablement, and communication needed to make them stick.
AI adoption is fundamentally a change initiative. It requires clear direction, strong governance, and the right support structures to help employees build confidence and capability. AI doesn't remove the need for communicators; it actually increases the importance of communication skills, governance, and audience understanding. Internal communications and the intranet play a critical role and act as the trusted layer that guides, reinforces, and embeds new ways of working in the flow of work.
This session, hosted by Unily and Gallagher, will explore the common challenges organizations face with consistent AI adoption, as well as delivering practical tips to manage them. You’ll explore how organizations can move beyond experimentation, use intranet‑led experiences to reduce noise and drive clarity, and connect adoption to real, demonstrable business outcomes.
In this session, you’ll come away with clarity on:
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Why AI should be treated as a structured change initiative, not a technology rollout
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The evolving role of internal communications in enabling, governing, and scaling AI use
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How governance, enablement, and analytics combine to demonstrate impact through real behavioral change
- How the intranet acts as a single, trusted platform to support adoption and reduce digital noise
Who should attend:
Enterprise leaders accountable for AI adoption, productivity, and value realisation and looking to drive behavioural change, including:
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Heads of Internal Communications or Employee Experience
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Digital Workplace, IT, and Knowledge Management leaders
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HR or Transformation leaders supporting AI initiatives
If you’re being asked to justify AI or digital workplace investment, this session helps you connect adoption to outcomes in a way leadership will trust.
Meet the speakers:
Matthew Boyd — Senior Director of Product Marketing at Unily
With more than a decade's experience in marketing and consulting on intranets and the digital workplace, Matthew is passionate about innovative technology that transforms the digital employee experience. As Unily's Senior Director of Product Marketing, he shares insights into how organizations can elevate their thinking on employee engagement and focus on meaningful technology that powers better work for their people.
Allan Tanner — DEX Team Lead - Digital Workplace and AI Transformation at Gallagher
A highly experienced senior digital professional with 26 years’ experience of delivering digital projects and services across public, private and third sectors for both internal and external audiences.
Extensive expertise in intranet and digital workplace technology, implementations and channel management, and of operational and project delivery within large, complex organisations.
Key skills include governance, strategy development, product selection, project planning and delivery, plus best practices in digital channel management and development, including content management, information architecture, user experience, accessibility and measurement.
A firm believer in the ability of workplace technology to improve and simplify work for employees and deliver genuine business benefits.