As the AI-powered conversational execution layer inside the Unily platform, Unily Glass helps employees find what they need and complete tasks across enterprise systems from one unified experience.
What is Unily Glass?
1. What is Unily Glass?
Unily Glass is a conversational AI powered execution layer built into the Unily platform that helps employees retrieve information and initiate tasks across connected business systems and pre-built quick actions. In practice, that means moving from “Where do I find this?” to “Help me do this” in one place, whether the task sits in HR, IT, CRM, collaboration, or knowledge tools. It’s a digital workplace AI experience designed to connect information to action, not just generate answers.
2. Is Unily Glass just another chat interface?
No. Unily Glass is designed as an action-oriented experience, not a generic chat box. Its role is to help employees complete specific tasks in context, grounded in the organization’s content, permissions, and workflows.
Unily Glass acts as an intelligent search and retrieval hub, an action gateway for third-party tools, and a unified surface for embedded agents. It is not an autonomous agent or a DIY agent builder.
Introducing Unily Glass: Transforming Information into Action
How Unily Glass works
3. How does Unily Glass connect information to action?
Unily Glass sits inside the flow of work and helps employees act without bouncing between systems. Instead of opening a separate app, searching for the right form, and navigating multiple steps, users can describe what they need in natural language and let Unily Glass guide the interaction. This is the core shift from information to action. It allows employees to request time off or submit a ServiceNow ticket from a single interface.
4. Which systems can Unily Glass work across?
Unily Glass is designed to work across the enterprise systems teams already rely on, rather than replace them. It integrates with leading platforms such as Workday, ServiceNow, Microsoft 365, Google Workspace, Salesforce, Slack, SAP, Confluence, HiBob, and more.
As a single-pane-of-glass workplace experience, Unily Glass enables employees to move seamlessly across tools through one governed interface, instead of juggling multiple destinations.
5. Does Unily Glass require model training or custom AI setup?
No. Unily Glass does not require customers to train a model for each system or configure model-specific logic for each integration. It uses a managed AI approach to interpret intent and route users toward the right action within configured guardrails. That makes adoption simpler for enterprise teams that want the benefits of an AI employee experience platform without taking on the operational burden of building and maintaining custom AI assistants from scratch.
Unily Glass Product Tour
Use cases and business value of Unily Glass
6. What can employees actually do with Unily Glass?
Unily Glass is designed for practical, everyday actions that remove friction from work. That includes tasks such as raising IT tickets, requesting time off, checking policies, updating records, or initiating routine workflows in connected systems. It offers more than 80 integrated actions at launch and can turn common moments like an HR update or an IT issue into an in-context action, rather than another dead-end piece of information.
7. How does Unily Glass improve productivity?
The value proposition of Unily Glass is straightforward: less context switching, faster task completion, and a more usable AI experience at work. It’s a way to reduce digital friction by unifying actions across systems. Participants in Unily Glass’ Lighthouse program estimate time savings of 15+ minutes per employee per day, which is why Unily Glass is not an AI novelty, but measurable productivity infrastructure for the modern enterprise.
8. Can Unily Glass personalize the employee experience?
Yes. Unily Glass is built to be personalized and permission-aware, with relevance shaped by the user, their role, and what they are authorized to access. That matters in large organizations where the “right answer” often depends on geography, business unit, or stage in an employee journey. Rather than offering one generic response to everyone, Unily Glass is designed to surface the most relevant actions, content, and next steps for the individual user.
Security, governance, and control
9. Is customer data used to train AI models?
No. Customer data processed through Unily Glass is not used to train AI models. Unily Glass uses Microsoft Azure OpenAI as part of its enterprise AI stack. OpenAI does not get access to customer data processed through Azure OpenAI, and that data is encrypted in transit and at rest. For enterprise users, Unily Glass is often evaluated as a governed AI capability rather than an open-ended consumer AI tool.
10. How does Unily Glass handle permissions and approvals?
Unily Glass respects the permissions already enforced by source systems. It does not create new access rights, override authorization rules, or act independently of the user. Any action that changes data, such as create, update, submit, approve, or delete, requires deliberate user confirmation. Unily Glass has built-in layered safeguards including permission enforcement, user confirmation, downstream validation, and data loss prevention controls.
11. Will Unily Glass replace traditional intranet search?
Over time, search will increasingly lives within Unily Glass rather than sitting beside it as a separate experience. The goal is not just to return a list of links, but to help employees ask questions naturally, understand the answer, and take the next step. In the nearer term, Unily Glass' initial releases focused more heavily on integrated actions before broader conversational search.
What’s the best way to start with Unily Glass?
Unily Glass points to a broader shift in enterprise software. Employees don’t need more places to search. They need a smarter, more governed way to move from question to outcome. That’s what makes Unily Glass more than an AI feature. It’s a new model for the AI employee experience platform, where digital workplace AI becomes practical, trusted, and embedded in the flow of work. To see how that looks in practice, explore the product tour or book a personalized demo.
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