Organizations need to be moving faster than ever but a fundamental EX challenge persists
The modern employee is drowning in tools and information. HR platforms. CRM systems. Collaboration apps. Project management software. Messaging threads. Agents. Assistants. The average knowledge worker now switches between dozens of applications in a single working day. Each context switch is a tax on attention, energy, and momentum.
We built connected workplaces so people could work smarter. Instead, we created a new kind of friction: the friction of abundance. Too many systems, too many logins, too many interfaces demanding employee attention.
AI obsession without an experience-first mindset is making the problem worse. Employees now add a growing number of assistants and agents to the tool sprawl.
The result? Daily tasks that should take seconds routinely consume minutes. Simple HR requests sit unresolved because they require navigating three systems. CRM updates get skipped because the moment has passed by the time a worker has logged in. AI Assistants brought in to improve productivity are actually hindering it.
The work of doing work has become work itself. Organizations need to be moving faster than ever but when you compound the minutes wasted across 1000+ employee organizations, it's not surprising that most businesses simply can’t keep up with the pace of change.
The AI promise, unfulfilled
The arrival of AI in the workplace was supposed to change this. Copilots, assistants, and chatbots arrived with bold promises: save time, remove effort, unlock productivity. And yet, most organizations are still waiting for that ROI to materialize.
Why? Because most AI deployments simply tell employees things or exist outside of the flow of work. They surface information, summarize documents, draft replies, they automate workflows. What they don’t do is actually execute work and actually improve the employee experience
The gap between information and action remains wide open. Real value comes when AI enables employees to go from knowing to doing.
Introducing Unily Glass
Transforming information to action to thrive in the new era of work
Today, we’re proud to announce the launch of Unily Glass. Unily customers can now access a new conversational execution layer that sits across the entire organizational technology stack. With Unily Glass fragmented systems are unified, context switching becomes a thing of the past, and AI delivers real productivity gains.
Unily Glass provides employees with a unifying lens to execute work across critical systems. Employees interact with one conversational interface, and Unily Glass handles the rest: finding the right system, executing the right action, and delivering the result without a single context switch.
| Stop context switching | Deliver fast task execution | Drive real AI value |
| Put an end to employees jumping between tools to complete work. Glass unifies actions across systems into a single execution layer. | Enable employees to complete common actions - from HR requests to CRM updates - directly from one unified interface. | Unily Glass turns AI from novelty into impact. Lighthouse participants estimate Unily Glass to save 15+ minutes saved per employee per day. |
"Through Unily, we’ve already seen the value of bringing people, content, and communications into a single, global experience. Dentsu Dot has reduced fragmentation and made it easier for employees to find what they need. Unily Glass is exciting because it builds on that foundation — with the potential to move us beyond just finding information, towards acting on it in one place, and further reducing the digital friction that slows teams down today.”
Sophie Muskett, Programme Director Global Digital Platforms, dentsu
From information to action: How Unily Glass works
The fundamental shift Unily Glass enables is simple: instead of navigating to a system to get something done, employees describe what they need and Unily Glass executes the task. No hunting for the right policy. No remembering which platform holds which process. No complicated multi-step, multi-platform workflows to submit a straightforward request.
Transforming everyday HR tasks ⏰
Transforming IT services tasks 🖥️
Turn information to action to thrive in the new era of work
The organizations that will thrive in the new era of work aren’t the ones with the most AI tools. They’re the ones where AI actually changes how work gets done - where every employee, every day, moves faster and with less friction than the day before.
Unily Glass Lighthouse participants expect Unily Glass to save each employee 15+ minutes per day. Scaling this to 1000-300,000 employee organizations - the potential productivity unlock is transformational.
The era of toggling between systems is over. The era of action is here.
Sign up for the V21 webinar to see Unily Glass in action
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