The speed at which an organization can respond to change is as critical as its strategy. Velocity is the new marker of success. How well are employees connected to the organization and able to act at pace? This is what separates those that are leading, with those who are lagging – and is one of the most important hallmarks of performance champions in any industry.
Our latest customer stories from British Airways, Flight Centre, and Boston Beer Company show how global enterprises are using Unily to build that velocity. Each one demonstrates how a modern employee experience platform (EXP) can empower frontline workers, give leaders better insight, streamline complex processes, and ultimately enable faster movement.
This in turn creates genuine, measurable business impact.
Here’s an overview of what these customers have achieved – click through to read the full story!
British Airways: A high-speed take-off
When British Airways needed to move away from fragmented comms and bring together a globally dispersed workforce, speed was of the essence. Within just eight weeks, the airline launched a mobile-first platform that now connects thousands of employees, from frontline cabin crew to office-based staff.
With Unily, BA not only improved day-to-day engagement but also gained the agility to respond to unexpected disruption. For example, during the 2025 Heathrow outage, communications teams were able to deliver critical updates in real time. Executives, meanwhile, began using AI-powered reporting to track workforce sentiment and sharpen leadership messaging.
Velocity impact: Day 1 cost savings of £80,000, a 30-point engagement uplift, and the ability to respond faster in moments that matter.
Download The British Airways Case Study
Flight Centre: Faster EX= faster CX
For Flight Centre, organizational velocity means empowering frontline workers with fast, reliable access to the knowledge that underpins great service. By unifying communications across multiple brands into a single hub, the business has given employees the tools to act with confidence.
Flight Centre now has a scalable, multi-brand communications strategy that equips staff to respond quickly and consistently, even in moments of disruption.
Velocity impact: With 92% adoption, the platform has become a natural part of daily work. The impact carries through to the customer: a 4.9 Trustpilot rating from more than 39,000 reviews reflects the link between empowered employees and customer satisfaction.
Download The Flight Centre Case Study
Boston Beer Company: Brewing sales success
For Boston Beer Company, clarity of message and coordination is key to sales performance. By launching Brew Hub on Unily, the company gave its sales teams access to critical information while connecting field reps, brewery teams, and HQ in one digital workspace.
The hub quickly achieved 92% adoption among the sales team and delivered “the most streamlined Annual Business Planning process” in company history. With social features driving engagement and leadership exploring future AI integrations, Brew Hub is a catalyst for business execution.
Velocity impact: Stronger sales alignment, faster planning cycles, and a more connected organization.
Download The Boston Beer Case Study
Moving faster is the key theme
Never has it been more important for organizations to move at speed. British Airways, Flight Centre, and Boston Beer Company are prime examples of how an employee experience strategy with velocity at its core can:
- Keep the teams responsible for executing company strategy engaged and connected – wherever they are
- Sharpen leadership decisions
- Streamline processes that once slowed the business down
- Turn employee engagement into measurable customer and financial outcomes
Explore more stories in the Customer Story Hub.
Join us at Unite 25 and get inspired to shape the future of work
