Customer Portals. Connect and serve customers better.
In competitive markets, delivering a customer experience that goes above and beyond the norm is essential to catching and keeping consumers. Your brand's reputation is built upon the experiences your customers have, and making them relatable and intuitive is what keeps them coming back for more. Providing easy access to essential information, as well as familiar self-service tools, is key to establishing your business as a modern digital enterprise. With a customer portal built on Unily’s employee experience platform, you can deliver incredible customer service with bespoke digital experiences that tell your customer you understand their needs and you're prepped to fulfil them.
Stunning customer portals. Built on a rich feature set.
Unily has a rich out-of-the-box feature set with everything you need to design amazing experiences. Deliver a world-class portal to better connect with your customers in weeks not months with our extensive capabilities.
With the flexibility to create new content types on the fly, you can create any content you need from product catalogs to searchable FAQs. Deliver the content your customers need with exceptional experiences.
Let your customers access your customer portal with common social identities including Facebook, LinkedIn and Google to provide seamless access and the best possible user experience.
Let your customers connect with your business with their device of choice. With Native mobile apps and fully responsive design, every great piece of customer content will be available across any device.
Keep your customers connected and informed through dynamic web, email and mobile push notifications. Let customer manage personal notification settings putting them in control of the experience.
Design beautiful email broadcasts using drag and drop responsive email templates that cover any scenario. Apply branding and logos with ease and dynamically add content from your portal in seconds.
Drive customer retention and loyalty
With ever-increasing globalization of businesses and services, markets are becoming increasingly competitive and customer turnover even more expensive. It is essential for modern digital businesses to engage their customers with their brand at every turn through impactful digital experiences that they have come to expect from every supplier. A customer portal that delivers essential and useful information through amazing user experiences can be the competitive differentiator that propels your business to thrive.
From the moment any customer logs in to your portal, every experience needs to completely embody your brand values and showcase your quality. Unily’s employee experience platform will provide smooth and seamless access for customers using common social media accounts, and customer profiles fed by your CRM can help you build out targeted content navigation and design, delivering bespoke user experiences to every user. A premium portal experience that makes your customers feel individual and valued, while provide easy access to great content, will drive brand loyalty and ultimately customer retention.
Save time with customer self service
Your customers need support and more than ever they have come to expect responses and resolutions in minutes not hours. This demand for better customer service can put a lot of strain on businesses to manage every customer request in a timely manner. However, with the self-service opportunities presented by customer portals, managing your customer relationships can be easier than ever.
To help you better engage with your customers, Unily’s employee experience platform delivers a number of essential features. Simple web forms allow you to introduce structure into customer processes and can be used to elicit customer feedback. Workflows associated with forms can keep the right people in your organization connected to customer requests that need actioning with real-time notifications on completion. In addition, social features provide the possibility for immediate customer interaction where information can be disseminated quickly across a broad audience. Social channels can also be crucial in managing customer communities providing a valuable forum for customers to interact and share with one another as well as your business.
Take the heat out of data security
Your customer data is both highly confidential and valuable to your business, and the modern customer has come to expect the highest data security and control. It is essential that any digital solutions that handle this data are secure so that your business can operate with peace of mind and your customers can use your services with confidence.
Unily ‘s employee experience platform delivers true enterprise-level data security which is completely uncompromising and leverages data security best practice throughout.
Where next? Latest insights.
If the disruptions of early 2020 have taught the world anything, it is that the future is very much undefined and impossible to truly predict what will happen next. Just as the COVID-19 crisis has created dramatic and accelerated changes to the way we live and work, so too does the rising threat of a changing climate. As business leaders, how do we then take positive proactive action towards being a climate positive workplace and providing incredible experiences for workers and customers alike?
As a leading telecommunications provider, connection is Windstream’s lifeblood. Previously, a legacy platform created roadblocks that hindered the efficacy of internal comms. By migrating to Unily, Windstream has entered a new era of workforce connectivity.
We're taking our exclusive Intranet Masterclass online for Vienna. Learn how to supercharge employee experience with an intranet at our FREE virtual seminar.