Skip to content
  • There are no suggestions because the search field is empty.
Get a Demo
  • There are no suggestions because the search field is empty.
Home / On-Demand

Why frontline friction is slowing down business (and how to fix it!)

On-Demand
1 hour

If you're responsible for employee engagement, operations, or internal communications, there's a growing blind spot you can’t afford to ignore...

We unveiled NEW research on the economic cost of a poor frontline experience, in collaboration with Gallagher and the leading digital signage software Screencloud.

 

In today’s volatile climate, every decision (and every delay) counts; Stay one step ahead...

Access exclusive research from Unily, designed to help you elevate the conversation around frontline investment.

In this on-demand webinar, we expose the true economic cost of a poor frontline experience. Based on real feedback from employees across industries, we reveal how frontline friction is slowing down business and disrupting the customer experience.

From lost productivity to lost talent, compliance risk to cultural drift - the data will show how outdated communication strategies and digital underinvestment are silently draining enterprise velocity.

You'll also learn what high-performing organizations are doing, including manufacturing leader Smurfit Westrock. These best practice tips will help you make an impact on those frontline workers who are the engine of your enterprise. 

Backed by real data:

We surveyed enterprise frontline workers across industries, and here's just a few of the things they said:

  • 27% receive conflicting communications from HQ vs. on-site (unsurprising given 32% of workers rely on word of mouth to get updates in 2025!) 
  • It takes an average of 4.5 days for critical comms to reach the frontline
  • 1 in 3 have shared sensitive company data via unofficial channels

"This report is a welcome addition to the internal communications zeitgeist, not least because it speaks in the language of the C-suite: productivity, profitability, and risk. It demonstrates the true cost of poor communication, bringing data to conversations communicators have been trying to have for years.”

Sharn Kleiss, Strategy Partner: EX and Insights at Gallagher

Report

Disconnected and disengaged: The economic cost of frontline friction

Our exclusive new report reveals how poor frontline experiences are slowing down enterprise performance - and how leading organizations are fighting back. Through a combination of real-world data and Unily’s two decades of Employee Experience insight – plus expert analysis from Gallagher and Screencloud – this is the data you need to build a stronger business case for change.

Get The Report

Why you should watch

  • Spot the hidden gaps that could be costing you in your frontline Employee Experience strategy
  • Learn what your people are really using to get work done and the security risks you can't afford to ignore
  • See how top enterprises are streamlining systems to create a connected digital workplace and a better customer experience

"The cost of doing nothing far exceeds the investment of having a fully integrated communications strategy.”

Shabri Lakhani, Chief Revenue Officer at ScreenCloud

Who should watch

This webinar is a must-watch if you're interested in what enterprise frontline workers really think about their employee experience - and what the economic impact of a poor one is. Whether you're leading Internal Comms, Digital Workplace, HR, or IT, this session will equip you with the numbers and knowledge to elevate the frontline experience and drive impact across your business.

Meet the speakers:

Shabri Lakhani — Chief Revenue Officer at ScreenCloud

Shabri Lakhani is the Chief Revenue Officer at ScreenCloud, an industry-leading digital signage platform trusted by over 10,000 companies globally to transform workplace communications. With over 15 years of experience developing and implementing global sales strategies, Shabri specializes in building high-performing sales teams and driving international expansion. At ScreenCloud, she focuses on expanding enterprise relationships, partnering closely with communications leaders at some of the world's largest organizations to solve their most pressing engagement challenges

More from author

Sharn Kleiss — Strategy Partner: Employee Experience & Insights at Gallagher’s Communication Consulting Practice

Sharn Kleiss (she/her) is Strategy Partner for Employee Experience & Insights at Gallagher’s Communication Consulting Practice. Sharn has worked in the employee engagement and experience field for a decade, with clients from across a breadth of industries and sizes. Leading on Gallagher's State of the Sector report (now in its 17th year), Sharn keeps her finger on the pulse of emerging trends and thought leadership so she can design research, gather data, distil insights, and apply fresh thinking to industry challenges. Sharn’s favourite part of the job is connecting with people through discussion. She speaks on internal communication, employee experience and the future of work.

More from author

Amelia Hennigan — Internal Communication Specialist at Smurfit Westrock

Amelia is responsible for creating multilingual, multi-channel content that informs and engages all employees across Smurfit Westrock, a global leader in sustainable paper and packaging solutions. With over 100,000 employees in 40 countries, Amelia plays a key role in shaping and delivering digital communication strategies that bridge the gap between office and factory floor. Passionate about reaching people where they are, Amelia brings a modern, human-centred approach to internal communications in a fast-paced, global environment.

More from author

Kaz Hassan — Principal Community & Partner Insights at Unily

Having spent 10 years immersed in the employee experience space, Kaz has a reputation for being a thought leader with a cutting-edge stance on the latest industry trends and predictions. His experience rolling out more than 20 intranets to over a million employees means he has on-the-ground knowledge and data to back up his innovative perspectives - and he is not afraid to challenge the status quo. Kaz joined Unily in 2018 and is now a regular speaker at industry events including Unily's Unite - the #1 employee experience conference.

More from author