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Judges were looking for organizations using Unily as the nerve system of their business – connecting people, knowledge, and systems so that value can be delivered to customers faster.
Whether it’s someone on the frontline finding technical specs in seconds or a consultant instantly pulling up a solution document for a client meeting, this award celebrates how great EX fuels great CX.
Read on to learn about our SMB and Enterprise winners.
SMB winner: Brooks Automation
For Brooks Automation, a partner to some of the world’s leading semiconductor and life science manufacturers, creating seamless customer experiences starts by equipping teams with instant access to the right information.
Using Unily, Brooks centralized over 400 customer-facing resources – from marketing material to technical documentation – into a single, searchable Sales Value Toolkit. This is accessible even in client sites where connectivity is restricted.
Using Unily’s metadata and search capabilities, they built a sophisticated filtering system, allowing teams to quickly pinpoint content by things like business area or product type across a complex automation portfolio.
Some of the submission highlights included:
- 377 views in the first month
- A top-20 ranking among Sales Managers, Applications Engineers, and customer-facing professionals.
- Visible elimination of IT bottlenecks and SharePoint complexity
The judges praised Brooks Automation for showing exactly how a unified knowledge management system can supercharge customer delivery – proof of what’s possible when employees have the right level of clarity and access.
Enterprise winner: Guidehouse
Professional Services firm Guidehouse took the principle of EX=CX and scaled it across a global operation. Their team used Unily to build a Solutions Catalog featuring over 150 offerings, giving 17,000 employees a clear and consistent way to communicate the company’s full range of capabilities when engaging with clients.
By centralizing fragmented solution content into Unily’s Knowledge Center, Guidehouse eliminated the need for endless searching and context switching. Instead, they delivered structured, easily discoverable insights to their people, complete with methodologies, descriptions, and expert contacts.
During the judging period, the team saw over 1,500 monthly views, with a 33% growth in usage as adoption accelerated across markets.
The Guidehouse executive leadership have also taken note, recognizing the platform as “a strategic engine for growth” that speeds up decision-making and strengthens client responsiveness.
The judges applauded Guidehouse for transforming company knowledge into customer advantage. This is a prime example of the sea change that’s possible when friction is eliminated from knowledge management processes.
The key takeaway
Both of these organizations have demonstrated the power of experience symmetry: where every great customer moment begins with a great employee experience. With Unily as their backbone, they’ve turned internal excellence into external impact.
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