CVS Health’s Unily employee experience platform wins Ragan’s Best Overall Intranet award 2023

CVS Health’s Unily intranet has been recognized as the Best Overall Intranet of 2023 by Ragan Communications. Get a sneak peek inside their award-winning employee experience platform and see which other Unily customers were recognized in this year’s Employee Communications Awards.

CVS Health and Unily recognized for digital employee experience excellence

Ragan’s Employee Communications Awards celebrates the organizations, people and teams who champion their employees and have redefined the field with their groundbreaking work. The prestigious awards spotlight the very best in employee excellence and reflect the tireless effort and dedication that goes into creating world-class employee experiences.

Each year, Ragan’s grand prize goes to the winner of the best overall intranet. Ragan looks for an intranet that is innovative and ahead of the curve, puts the focus back on employees and enables a culture of productivity, collaboration, confidence, and positivity. CVS Health’s Unily-powered employee experience platform ticks all the boxes, beating out the competition at this year’s awards.

Alongside CVS Health, several other Unily customers also received recognition from Ragan. Congratulations to the teams at AbbVie, Samuel, Son & Co, Prudential, and Aflac for their outstanding campaigns and creative use of the Unily platform.

Our clients join a winner’s circle made up of industry leaders that include Capital One, Cisco, Disney and Mastercard.

A look inside Heartbeat: The Best Overall Intranet of 2023

CVS Health bought home the gold for their strategically designed employee experience platform, but how did they manage to scoop the top prize, and what does their platform look like?

CVS Health’s acquisition of Aetna was the biggest health care merger in U.S. history. As an important part of the integration work that followed, the company was faced with the challenge of replacing two large legacy intranet sites with a single digital platform for 300k employees.

The enterprise sought to create a unified digital workplace that would address the unique needs of employees from diverse lines of business, helping to demystify a complex organizational structure and align all colleagues against the purpose and culture of the company. Recognizing Unily’s experience partnering with complex, global organizations to unify workforces, CVS health chose to partner with Unily to bring their digital employee experience vision to life.

The new platform, Heartbeat, is designed to connect CVS’s diverse workforce with everything they need to succeed at work, be that company communications, internal knowledge, subject experts or productivity apps and tools. The platform leverages Unily’s targeting and personalization features to deliver a relevant experience to every employee, surfacing the news, information and resources they need to do their best work.

CVS Homepage

Heartbeat’s homepage provides a personalized “My News” section, along with “Featured Stories” that keep employees informed about important news from the company and their line of business. Colleagues can further personalize their experience by subscribing to preferred topics and authors, as well as saving their most-used apps as favorites for quick access from their homepage.

The platform is also helping to build a unified culture through native social capabilities that allow employees from across the company to engage in shared dialogue. A People Directory enhances collaboration by allowing employees to search for colleagues by name, skill, department or location. Detailed People Profiles ensure that every colleague has a digital identity, helping colleagues get to know each other and make new connections.

Platform metrics prove that Heartbeat has become an essential tool for enhancing the employee experience for all CVS Health employees. Employees are showing their appreciation for the new platform, with comments on featured stories increasing by 85% in year one and overall adoption growing by 90%.

"Heartbeat has already proved to be hitting the goals we originally outlined for it. It is helping build a culture of trust, transparency, and positivity across the organization, and has become a central tool for colleagues to use daily."

April Jaconski - Director of Enterprise Communications at CVS Health

"CVS Health set themselves apart from an outstanding field of entrants. Their work was exceptional and displayed their innovative strategies for achieving success. Congratulations, CVS Health. We look forward to your continued success."

Brendan Gannon - Senior Marketing Manager for Awards Programs at Ragan Communications

Discover the power of an award-winning intranet

Year after year, Unily customers are recognized for being at the cutting-edge of digital employee experience transformation. To find out why the world’s largest brands partner with Unily to accelerate employee engagement and productivity, get started with a free demo of our market-leading employee experience platform today.

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