The ClearBox report provides detailed analysis of intranet and employee experience platforms and offers practical guidance for organizations evaluating solutions to strengthen internal communications, engagement, productivity and employee experience outcomes, combining expert, impartial insight with scenario-led reviews grounded in real customer experiences
An independent view in a complex market
As more platforms compete to become the “digital front door” for employees, organizations are looking beyond surface-level engagement metrics and focusing on what drives adoption and impact at scale: governance, flexibility, integration, and the ability to reduce digital friction.
Unily’s continued recognition in the report reflects the company’s commitment to independent evaluation and to redefining what an employee experience platform should be, moving beyond static information hubs to more action-oriented workspaces. Unily supports organizations of all sizes, from mid-market innovators to global brands, to deliver tangible business outcomes at scale while reducing digital friction across communication, collaboration, and everyday work.
“It’s encouraging to see a long-standing vendor like Unily continue to participate in independent evaluation,” said Suzie Robinson, Consultant and Report Manager at ClearBox Consulting.
“Ongoing engagement with research like this demonstrates a willingness to be assessed transparently and a commitment to continually improving the platform based on impartial feedback.”
That commitment is also reflected in Unily’s product direction for 2026, with a focus on experience upgrades that make work more intuitive, connected, and actionable for employees, without adding complexity for admins and content owners.
“Independent evaluation matters greatly,” said Katy Hiller, Chief Marketing Officer at Unily.
“ClearBox’s independent research helps organizations assess what ‘enterprise-ready’ really looks like, and it pushes vendors like us to keep raising the bar, improving the product experience and outcomes for our customers.”
From publishing to productivity: The direction of travel
In the latest ClearBox Intranet and Employee Experience Platforms Report, the direction of travel is clear: intranets and employee experience platforms are being judged on far more than publishing, news or social capabilities. Organizations are prioritizing platforms that help employees find information quickly, connect with colleagues, and complete everyday work with less friction, supported by strong governance, scalability, and integration into the wider digital workplace.
How does Unily stack up?
ClearBox’s scenario-based scoring shows Unily performing strongly in several of these priority areas, including Employee Experience (4.5), Communications Management (4.5), Community & Engagement (4.5), and Information Finding & Search (4.5), with 5 being the maximum score. The report highlights strengths that map directly to enterprise buyer expectations, from configurable experiences and audience targeting, to comprehensive search and strong community interaction, all helping reduce friction in how employees navigate, find information, and engage across the organization.
Beyond the scores, ClearBox’s write-up reinforces what Unily is built for: enterprise complexity. The report highlights Unily’s strong governance and administration controls, configurable user experiences, and the ability to target content and navigation to different audiences. It also points to strengths in communications execution and community engagement, giving organizations the tools to drive sustained adoption and participation, not just publish content.
The report also highlights Unily’s recent investment in AI-related capabilities, and its forward-looking AI direction, including an early view of Unily Glass - a conversational interface intended to provide AI-powered access to integrated services and Unily’s Microsoft Graph and Copilot connector to make Unily content discoverable across Microsoft 365. Both designed to help employees get to the right information faster, helping intranet teams work more efficiently, and supporting more scalable, enterprise-ready experiences.
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