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Unily, Unboxed: ClearBox's In-Depth Review

Choosing an employee experience platform shapes how your people work every day. Start with an independent view. ClearBox's in-depth review rates Unily's AI as excellent and several of its experiences among the best it's seen.

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Choose With Confidence

Your employee experience platform connects people to the trusted knowledge, tools, and systems they need to get work done. Vendor claims won't tell you which platform can best serve your use cases. An independent, hands-on assessment will.

ClearBox's review of Unily gives you that view. Use it to test the platform against your priorities, build your shortlist, and bring sharper questions to every demo.

What is ClearBox?

ClearBox Consulting has helped organizations since 2007 and has reviewed the intranet and employee experience market since 2015. It's entirely vendor neutral, with no product of its own to promote. It says it produces "the most in-depth reviews of any analyst firm."

ClearBox's reviews now live on ClearBox Insights. There, you can:

  • Search and filter reviews by your priorities
  • Build a shortlist of platforms
  • Download a comparison chart to share with colleagues 

ClearBox refreshes reviews throughout the year, and access is free with an account. In this latest report ClearBox reviews 37 of the best products on the market, including Unily and SharePoint with Viva in support.

What Clearbox highlighted about Unily's strengths

ClearBox scores Unily 4.5 out of 5 in four of its eight scenarios: Employee Experience, Community & Engagement, Information Finding & Search, and Mobile & Frontline Support.

AI That Helps Your People Get Work Done

ClearBox rates Unily's AI as excellent. Employees can "search for information, then complete an associated task in just a few steps." ClearBox calls Glass "noteworthy in its clarity compared with other AI assistants that can feel overwhelming."

A Platform That Fits Your Organization

ClearBox calls Unily "highly flexible while also being sophisticated," with "powerful controls to tailor the platform as wanted." Organizations can build intranets that are "highly reflective of company branding."

Experiences Rated Among the Best

ClearBox rates Unily's traditional search "among the best we've seen." It calls Journeys "among the best examples of this functionality we've seen," and reactions and commenting "one of the best implementations of reactions and commenting we've seen."

Recognized by ClearBox

The review builds on Unily's 2026 ClearBox Choice badges. Unily has been named a ClearBox Choice five times in the last six years.

Top 5 Score ClearBox Choices Badge 2026 Comms Excellence ClearBox Choices Badge 2026 Strong Knowledge & Search ClearBox Choices 2026 AI Innovator ClearBox Choices Badge 2026
Top 5 Score  Comms excellence Strong knowledge and search AI Innovator
  • Leading Product: named a 2026 ClearBox Choice
  • Top 5 Score: among the five highest overall scores in ClearBox's assessment
  • AI Innovator: for AI that does something unusual and beneficial, judged on what was demonstrated
  • Comms Excellence: for a feature set built for internal communicators
  • Strong Knowledge & Search: for outstanding knowledge management and information finding

Read the Review

See the Full Picture on ClearBox Insights

Get ClearBox's independent, in-depth review of Unily, including scenario scores, detailed findings, and what to keep in mind for your organization. Create a free ClearBox Insights account to read it.

 

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FAQ

What is ClearBox Insights?

ClearBox Insights is ClearBox Consulting's new home for its independent reviews of intranet and employee experience platforms. You can search and filter reviews, build a shortlist, and download a comparison chart. Access is free with an account.

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Who is ClearBox Consulting?

ClearBox is a UK-based consultancy that's helped organizations with their digital workplace since 2007, and reviewed this market since 2015. It's entirely vendor neutral, with no product of its own to promote.

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What does ClearBox's review of Unily cover?

The review assesses Unily across eight scenarios, from employee experience and communications to search, mobile, and platform management. It includes scores, detailed findings, customer feedback, and points to keep in mind.

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How did Unily score?

Unily scores 4.5 out of 5 in four of the eight scenarios: Employee Experience, Community & Engagement, Information Finding & Search, and Mobile & Frontline Support.

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What does ClearBox say about Unily's AI?

ClearBox rates Unily's AI as excellent. It calls Glass "noteworthy in its clarity compared with other AI assistants that can feel overwhelming," and notes that "organisations have a choice as to what extent or pace they use AI."

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Which ClearBox badges does Unily hold?

Unily holds five 2026 ClearBox Choice badges: Leading Product, Top 5 Score, AI Innovator, Comms Excellence, and Strong Knowledge & Search.

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Who should read the review?

Leaders in internal communications, HR, IT, and operations who are choosing, replacing, or getting more from an employee experience platform.

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How do I read the full review?

Create a free account on ClearBox Insights, then open the Unily review. 

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How can Unily help improve employee experience?  

Unily brings together communications, knowledge management, intelligent search, AI-powered experiences, and enterprise integrations in one connected platform — helping organizations reduce digital friction, improve employee engagement, create great user experience, and enable employees to find information and take action more effectively.

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Rob Headshot Blue Circle
Rob Krol Product Marketing Manager

Rob helps customers unlock the full value of Unily by connecting product innovation with real business outcomes. With a focus on AI Search & Knowledge and People & Community, he works with the product teams to translate customer feedback into meaningful solutions that empower employees and strengthen organizational culture. Rob plays a key role in Unily’s monthly product releases. Through a dedicated “What’s New” series, he ensures customers receive clear, actionable insights and resources to adopt new features with confidence.

Charlie Kennedy
Charlie Kennedy Senior Product Marketing Manager

Charlie has spent 8 years helping large enterprises to improve both customer and employee experiences. As Product Marketing Manager at Unily, Charlie plays an instrumental role in keeping Unily's capabilities and product vision aligned to the needs and aspirations of employee experience leaders. Charlie covers Unily's Frameworks & Extensibility, and EX Insights product pillars and is a critical contributor to thought leadership content and a regular speaker at industry events.

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