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Kerzner Group Deploys Unily’s iKonnect to Bridge the Gap Between 15,000+ Employees

The new mobile-first experience app enables Kerzner's global workforce to share company updates and resources regardless of location.

LONDON – January 8, 2024 – Kerzner Group, a leading developer and operator of luxury resorts and private homes, has implemented Unily's mobile-first app, iKonnect, across its four brands, Atlantis, One&Only, SIRO, and Rare Finds, connecting its global workforce of over 15,000 colleagues. For the first time, Kerzner employees without a company email address can engage with internal communications, knowledge, communities, and incentives no matter where work takes them.

70% of Kerzner’s workforce are frontline workers, so they do not use a computer in their day-to-day job, leaving critical communications and culture-building initiatives out of reach in the absence of a mobile-first solution.

"At Kerzner, we are continuously innovating to meet and exceed not only our guest’s expectations but also our colleague’s expectations. It’s no coincidence that the advancements we have seen in our colleagues’ emotional engagement have happened in parallel with the evolution of our digital employee experience platform and our partnership with Unily."

Philippe Zuber - CEO at Kerzner International

Tapping into Unily's targeting, theming, and personalization features, powered by AI, Kerzner has made iKonnect into a global, multi-brand platform that still maintains a feel of individuality. Custom features such as automatic language translation, an in-app job opportunities widget, and a global search tool that swiftly navigates company repositories have transformed Kerzner's once informal communication channels into a dynamic resource for colleagues.

"We are incredibly proud of our partnership with Kerzner. Our powerful mobile-first platform enables one of the biggest luxury resort operators to unite, inform, and support its predominantly frontline workforce. We’re excited to be a part of Kerzner’s journey in architecting a workplace experience that is dedicated to attracting, retaining, and developing the best talent that allows them to remain at the top of their game."

Chris Ciauri - CEO at Unily

Since the launch of iKonnect, Kerzner has achieved over 70% adoption for its mobile app, enabling frontline workers to access relevant internal communications from the palm of their hands.

More information can be found in the full case study, here.

Case Study

Kerzner International: Empowering a global, frontline workforce to deliver a world-class guest experience

Kerzner International, a leading developer and operator of luxury resorts and private homes, harnesses the power of Unily to enable an extensive frontline workforce to deliver Amazing Experiences and Everlasting Memories™ for guests across the globe. Dive deep into the innovative ways this iconic organization connects colleagues with its vision and each other.

Get the case study

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About Unily

Unily is the leading employee experience platform used by enterprises to engage, empower, and inspire employees everywhere, and is positioned by Gartner as a Leader in its 2023 Magic Quadrant for Intranet Packaged Solutions. Enterprises around the globe, including CVS Health, Johnson & Johnson, The Estée Lauder Companies, Shell, Wipro, and many more rely on Unily's world-class, AI-enhanced SaaS technology to transform their employee engagement and alignment effectively and create exceptional employee experiences.

About Kerzner

Kerzner International Holdings Limited, through its subsidiaries, is a leading international developer and operator of destination resorts, ultra-luxury hotels and residences and innovative entertainment and gaming experiences. Kerzner’s flagship brand Atlantis includes Atlantis, The Palm, Dubai, a 1,500-room, water-themed resort on The Palm, overlooking the Arabian Sea and mainland Dubai and Atlantis, Sanya Hainan in China; and Atlantis, The Royal Resort & Residences in Dubai. Under the One&Only brand, Kerzner manages some of the most top-rated ultra-luxury resorts in the world, located in Greece, Montenegro, Mexico, Mauritius, the Maldives, South Africa, Dubai, Rwanda, Malaysia, and Australia. Upcoming immersive lifestyle brand, SIRO, focuses on holistic health and wellness. Kerzner’s newest hospitality experience Rare Finds launched in February 2023 with the re-opening of Bab Al Shams in Dubai. For more information on our brands, please visit: atlantis.com, oneandonlyresorts.com, sirohotels.com, www.rarefindsresorts.com. For more information on Kerzner International, please visit Kerzner.com

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