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Customer Success & Growth

Helping you achieve every goal

Unily's Customer Success & Growth team offers deep expertise in bringing employee experiences to life and maximizing the value of your digital workplace. From adoption to long-term growth, we deliver a tailored blueprint that aligns people, processes and technology for lasting success.

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Bringing our partnership to life

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Adoption & Value Realization

We're here to help you unlock value quickly and build momentum through sustained adoption. We’ll share proven success frameworks that will drive meaningful usage of your platform, and ensure your investment delivers measurable business outcomes. Having worked with organizations from 1,000 to 100,000+ employees, we have the frameworks and experience to scale with you.

Strategy First

We start with your business strategy, studying your market position and strategic priorities, then map them to workflows, use cases, and features that support them. Your progress reports move beyond engagement scores and interactions, into metrics like time-to-productivity and time saved. These are metrics your executives are already tracking, and we help tie your work to real business impact. 

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Long-term Success

We build deep partnerships to help you succeed at every stage of your journey. We're here for one-to-one guidance, helping you optimize your platform with both new features, and new use cases to suit your evolving business needs. Our team ensures you're the first to hear about every innovation and have the opportunity to participate in lighthouse programs.

Customer Voice & Community

It's important to us that your feedback reaches Unily, and we have office hours, pulse surveys, and customer specific webinars to support this. Universe is our knowledge center, but is also a community for all our customers to connect and share successes and draw inspiration from the workflows that have driven results across businesses similar to yours.

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The Customer Success Model

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Tailored Success

We build our recommendations on 20+ years of best practice to deliver a consistent experience, while taking the time to fully understand how you operate and stay responsive to the unique needs of your industry and business.
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Customer Advocacy

Our teams become your voice within Unily, advocating for your goals at every stage. Together, we'll build a structured success plan that keeps your platform evolving, delivering value, and driving results long after launch.
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What We Deliver

We help you turn your digital workplace investment into real business value: stronger platform adoption and engagement, tighter alignment between technology and business goals, and growth you can sustain as you scale.

Loved by users.

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Verified User in Higher Education Enterprise (> 1000 emp.)

"Unily is a great platform with amazing customer support"

I cannot say enough about the team behind the platform. They are constantly using customer feedback to iterate and improve the user experience. We have support from both our CSM and TSM, plus the terrific customer support team that handles tickets. I also like how we can tailor our permissions for content creators. Using Views, System Settings, and the Developer tool to introduce customizations to sites, pages, widgets, and the overall experience for our employees is a big plus.

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38 reviews (4.5 out of 5)
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FAQ

What does the Customer Success & Growth team do?

We help you get the most from your digital workplace, from first adoption to long-term growth. You'll get a tailored plan that brings together your people, processes, and technology, so your platform keeps delivering value long after launch. 

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How do you measure the success of our platform?

We start with your business strategy and link your platform to the priorities you already have. Your progress reports go beyond engagement scores and interactions. They cover measures your executives already track, like time-to-productivity and time saved. That gives you a clear way to show business impact. 

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Can you support adoption across a large or complex organization?

Yes. We've worked with organizations of 1,000 to more than 100,000 employees. Our proven success frameworks drive meaningful usage and scale as you grow. Everything we recommend draws on more than 20 years of best practice, adapted to your industry and the way you work. 

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What support do we get after launch?

We work with you as a long-term partner at every stage. You'll get one-to-one guidance on getting more from your platform as your business needs change, using new features and new use cases. Together, we'll build a success plan that keeps your platform evolving and delivering results. 

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How do we share feedback with Unily?

Share your feedback through office hours, pulse surveys, and customer webinars. Our team also acts as your voice within Unily so you're always heard.

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What is Universe?

Universe is our knowledge center and a community for all Unily customers. Use it to connect with other organizations, share your successes, and get ideas from workflows that have worked for businesses like yours. 

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