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Privacy Policy

Important notice

This is the Privacy Notice of (i) BrightStarr Group Limited (company number 08804209) whose registered office is at First Floor, The Granary Abbey Mill Business Park, Lower Eashing, Godalming, Surrey, GU7 2QW;  (ii) BrightStarr UK Ltd (company number 05654147) whose registered office is at The Granary, Abbey Mill Business Park, Eashing, Surrey, GU7 2QW; (iii) BrightStarr US Inc. (a United States, Delaware corporation) whose registered office is at 31 Bond Street, New York, NY, 10012; and (iv) BrightStarr Pty Ltd whose registered office is at Level 20, Tower A, The Zenith, 821 Pacific Highway, Chatswood 2067, NSW (each where relevant “BrightStarr Group”, “we”, “us” or “our”) and sets out how we collect and process your personal data. Use of the terms “we”, “us” or “our” throughout this Privacy Notice shall in each instance apply to the relevant BrightStarr Group entity, as applicable.

This Privacy Notice also provides certain information that is legally required and lists your rights in relation to your personal data.

This Privacy Notice relates to personal information, being information or an opinion that identifies “you”, meaning customers or potential customers / suppliers/ individuals who browse our website/ individuals outside our organisation, with whom BrightStarr Group (where relevant) interact.

We refer to this information throughout this Privacy Notice as “personal data” and paragraph 3 sets out further detail of what this includes. Please read this Privacy Notice to understand how BrightStarr Group (where relevant) may use your personal data.

If you are an employee, contractor or otherwise engaged in work for us or applying to work for us, a separate privacy notice applies to you instead. We do not knowingly collect personal data relating to children.  However, to the extent that such data is collected this Privacy Notice will apply.  Where there is a need for consent to be given in respect of such personal data of a child it may be given by the child if he or she has the capacity to consent or by a parent or guardian where no such capacity exists.

This Privacy Notice may vary from time to time so please check it regularly. This version of our Privacy Notice was published in February 2021 and is the most recent version.

How to contact us

2.1 Data controller and contact details

For the purposes of relevant data protection legislation, we are a controller of your personal data and as a controller we use the personal data we hold about you in accordance with this Privacy Notice.

If you wish to correct your personal data held by us or to opt out at any time from receiving marketing correspondence from us or to alter your marketing preferences please contact marketing@unily.com.

If you need to contact us in connection with our collection, use or processing of your personal data, or gain access to it then our contact details are marketing@unily.com +44 1483 239 240 | Unily, The Granary, Abbey Mill Business Park, Eashing, Surrey, GU7 2QW and our representative is Chris Saville.

2.2 Data Protection Officer

Our Data Protection Officer is James Heathcote. You can contact him at james.heathcote@unily.com

Categories of personal data we collect

3.1 The categories of personal data about you that we may collect, use, store, share and transfer are:

Individual Data

  • This includes personal data which relates to your identity, such as your first name, middle name, last name, username or similar identifier, job title and your contact details such as your billing address, delivery address, fax address, email address and telephone numbers;

Advertising Data

  • This includes personal data which relates to your advertising preferences, such as information about your preferences in receiving marketing materials from us and our third parties and your communication preferences as well as your personal interests;

Information Technology Data

  • This includes personal data which relates to your use of our website, such as your internet protocol (IP) address, login data, traffic data, weblogs and other communication data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website;

Economic and Financial Data

  • This includes personal data which relates to your finances, such as your bank account and payment card details and information which we collect from you for the purposes of the prevention of fraud;

Sales Data

  • This includes personal data which relates to the transactions you have conducted with us, such as details about payments to and from you, details of subscriptions to our services or publications and other details of products and services you have purchased from us;

Audio and Visual Data

  • This includes personal data which is gathered using our CCTV or other recording systems in the form of images, video footage and sound recordings that is taken at any of our locations or otherwise by us for promotional purposes;

Health Data

  • This includes personal data which is gathered for health and safety purposes including any accident report or claim.  We treat this data as sensitive information and will only collect it if you consent and the information is reasonably necessary for one or more of our functions or activities;

Market Research Data

  • This includes personal data which is gathered for the purposes of market research.

We may also create personal data about you, for example, if you contact us by telephone to make a complaint, for example about our services or goods, then we may make a written record of key details of the conversation so that we can take steps to address the complaint.

3.2 We also obtain and use certain aggregated data such as statistical or demographic data for any purpose (“Aggregated Data”). Aggregated Data may be derived from your personal data but does not directly or indirectly reveal your identity. For example, we may aggregate your Information Technology Data to calculate the percentage of users accessing a specific feature on our website. However, if we re-combine or re-connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice.

3.3 In addition, we may obtain certain special categories of your data (“Special Categories of Data”), and this Privacy Notice specifically sets out how we may process these types of personal data. The Special Categories of Data are: (i) personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership; and (ii) the processing of genetic data, biometric data for the purposes of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. We treat this data as sensitive information and will only collect it if you consent and the information is reasonably necessary for one or more of our functions or activities.

The sources from which we obtain your data

4.1 We obtain your personal data from the following sources:

4.1.1 Directly from you, either in person (at our locations or otherwise), via our website, apps or by telephone or via hand held PDAs. This could include personal data which you provide when you:

(a) download a piece of content;

(b) register for an event;

(c) subscribe to our communications;

(d) request information on our products or services;

(e) create an account on our website;

(f) place an order for our products or services;

(g) enter into a competition or promotion; and

(h) complete a survey from us or give us feedback

4.1.2 Automated technologies, such as CCTV or other recording systems, cookies, server logs and other similar technologies. We may automatically collect Information Technology Data about your equipment, browsing actions and patterns by using cookies, server logs and other similar technologies. We may also receive Information Technology Data about you if you visit other websites or apps employing our cookies.

4.1.3 Third parties, such as:

(a) analytics providers (such as Google Analytics);

(b) advertising networks (such as Facebook, Linkedin, Google Adwords);

(c) data brokers or aggregators (such as Electric Marketing and DiscoverOrg)

(d) providers of social media platforms (such as Facebook, Twitter, LinkedIn, Google+ and Instagram) for example where you share our content through social media, for example by liking us on Facebook, following or tweeting about us on Twitter

4.1.4 Publicly available sources, such as:

(a) Companies House; and

(b) HM Land Registry;

How we use your personal data and our basis for using it

5.1 Where we are relying on a basis other than consent we may rely on one or more of the following legal bases when processing your personal data. We have set out below the purposes for which we may process your personal data:

Purposes for which we process your personal data Categories of personal data The basis on which we can do this (this is what the law allows)

To register you as a new customer and process your order.
  • Individual Data;
  • Economic and Financial Data;
  • Account and Profile Data.

The processing is necessary

  • To Perform a contract with you; and
  • For our legitimate interest in the provision of goods and services to our customers.

In order to perform our contractual obligations to you. This would include:

  • processing and performing any bookings and order placed by you;
  • orders placed by us where you are a supplier;
  • making or receiving payments, fees and charges; and
  • collecting and recovering money owed.
  • Individual Data;
  • Economic and Financial Data;
  • Account and Profile Data.
  • Sales Data.

The processing is necessary

  • To perform any contract entered into with you; and
  • Our legitimate interest in recovering debts owed to us.

In order to comply with our own legal obligations, e.g. health and safety legislation, or to assist in an investigation (e.g. from the police).
  • Individual Data;
  • Audio and Visual Data;
  • Health Data.

The processing is necessary

  • for us to comply with the law; and
  • in order to protect the vital interests of an individual.

In order to use your personal data in life or death situations and there is no time to gain your consent (e.g. in the event of an accident or illness or injury or some other related emergency or to record any accident or injury or other incident you may suffer when visiting any of our locations or we have to give your personal details to medical personnel).
  • Individual Data;
  • Health Data.

The processing is necessary

  • for us to comply with the law; and;
  • in order to protect the vital interests of an individual; and
  • defence and legal proceedings

In order to manage our relationship with you including:

  • to send you important notices such as communications about changes to our terms and conditions and policies (including this Privacy Notice);
  • to provide you with important real-time information about products or services you have ordered from us (e.g. a change of time or location due to unforeseen circumstances); and
  • to send you information you have requested;.
  • to deal with your enquiries; and
  • to ask you to leave a review or feedback on us
  • to use our third party processors to help us to administer and carry out the contract and our relationship with you.
  • Individual Data;
  • Account and Profile Data;
  • Sales Data;
  • Advertising and Marketing Data.

The processing is necessary:

  • to perform any contract entered into with you;
  • to comply with the law; and
  • for our legitimate interests in the management and operation of our business, to keep our records updated and to study how customers use our products/services.

In order to administer and protect our business, deal with any misuse of our website and to comply with our security policies at our locations.
  • Individual Data;
  • Account and Profile Data;
  • Audio and Visual Data;;
  • Information and Technology Data.
  • Economic Data.

The processing is necessary:

  • for our legitimate interest in provision of administration of our business and IT services, network security, to prevent fraud and; and
  • necessary to comply with the law.

In order to make suggestions and recommendations to you about goods or services that may be of interest to you, deliver relevant website and app content and advertisements to you and to measure or understand the effectiveness of our advertising.
  • Individual Data;
  • Sales Data;
  • Information and Technology Data;
  • Advertising and Marketing Data.
  • The processing is necessary for our legitimate interests to study how guests use our products/services, to develop our products and services and ensure our marketing is relevant to you, to grow our business and to inform our marketing strategy; or
  • We have obtained your consent where relevant

For internal purposes to use data analytics, to identify usage trends, determine and measure the effectiveness of promotional campaigns and advertising and to improve our website, products/services, marketing, customer relationships and experiences.
  • Individual Data;
  • Information and Technology Data;
  • Advertising and Marketing Data;
  • Market Research Data

The processing is necessary for our legitimate interests in defining types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy.

To communicate with you about, and administer your participation in, special events, programs, promotions, any prize draws or competitions.
  • Individual Data;
  • Account and Profile Data;
  • Sales Data;
  • Information and Technology Data;
  • Advertising and Marketing Data.

The processing is necessary:

  • For performance of a contract with you; and
  • for our legitimate interests to promote our business

To sell, make ready for sale or dispose of our business, in whole or in part including to any potential buyer or their advisers, or in relation to any refinancing.
  • Individual Data;
  • Account and Profile Data;
  • Sales Data;
  • Information and Technology Data;
  • Advertising and Marketing Data.
  • Economic and Financial Data;

The processing is necessary for our legitimate interests in the sale or disposal of our business or assets and in the context of a business reorganisation or group restructuring exercise

In order to enforce or apply our terms of use, terms and conditions of supply and other agreements with third parties.
  • Individual Data;
  • Account and Profile Data;
  • Sales Data;
  • Economic and Financial Data;

The processing is necessary for our legitimate interests in protecting our business and property and recovering debts owed to us.

Where we may rely on consent

5.2.1 We would like to use your personal data for a variety of different purposes. For certain of these purposes it is appropriate for us to obtain your prior consent.   This includes where your personal data is sensitive information.  The legal basis of consent is only used by us in relation to processing that is entirely voluntary – it is not used for processing that is necessary or obligatory in any way. Where we rely on consent, you may at any time withdraw the specific consent you give to our processing your personal data by following the opt-out links on any marketing message sent to you or by contacting us at any time. Please contact us using the contact details set out in paragraph 2. In Australia, for sensitive information, consent is not required where the information is required or authorised by or under an Australian law or a court/tribunal order; or collection is permitted as permitted general or a permitted general or a permitted health situation exists (as those terms are defined in the Australian Privacy Act).

5.2.2 Please note even if you withdraw consent for us to use your personal data for a particular purpose we may continue to rely on other bases to process your personal data for other purposes.

Who receives your personal data

We may disclose your personal data to:

  • our group companies and affiliates or third party data processors who may process data on our behalf to enable us to carry out our usual business practices. Any such disclosure will only be so that we can process your personal data for the purposes set out in this Privacy Notice;
  • our data sub-processor, Microsoft;
  • our PR agency, and and customer feedback providers;
  • our market research agency;
  • HMRC, legal and other regulators or authorities, including those who request your personal data or to report any potential or actual breach of applicable law or regulation;
  • external professional advisers such as accountants, bankers, insurers, auditors and lawyers;
  • law enforcement agencies, courts or other relevant party, to the extent necessary for the establishment, exercise or defence of legal rights;
  • third parties where necessary for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties;
  • third parties which are considering or have decided to acquire some or all of our assets or shares, merge with us or to whom we may transfer our business (including in the event of a reorganisation, dissolution or liquidation);
  • third parties operating plugins or content (such as Facebook, Twitter and Instagram) on our website or app which you choose to interact with;
  • suppliers and subcontractors for the performance of any contract we enter into with them or you.

Personal data about other people which you provide to us

7.1 If you provide personal data to us about someone else (such as one of your directors or employees, or someone with whom you have business dealings) you must ensure that you are entitled to disclose that personal data to us and that, without our taking any further steps, we may collect, use and disclose that personal data as described in this Privacy Notice.

7.2 You must ensure the individual concerned is aware of the various matters detailed in this Privacy Notice, as those matters relate to that individual, including our identity, how to contact us, the way in which we collect and use personal data and our personal data disclosure practices, that individual's right to obtain access to the personal data and make complaints about the handling of the personal data, and the consequences if the personal data is not provided.

Accuracy of your personal information

It is important that the personal data we hold about you is accurate and current and we take all reasonable precautions to ensure that this is the case but we do not undertake to check or verify the accuracy of personal data provided by you. Please keep us informed if your personal data changes during your relationship with us either by logging onto your account on the website or by contacting us. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.

International transfers of personal information

Outside the United Kingdom

9.1 It is possible that personal data we collect from you may be transferred, stored and/or processed outside the United Kingdom, including in the European Economic Area, the United States of America and Argentina.

In connection with such transfers we shall seek to ensure that:

9.1.1 appropriate safeguards are place in connection with such processing, such as binding corporate rules or the standard data protection contractual clauses between us and the recipient (a copy of which can be obtained by contacting us using the contact details set out in paragraph 2); or

9.1.2 an adequacy decision has been made by the United Kingdom such that the data protection regime in the relevant location or jurisdiction ensures an adequate level of protection for personal data; or

9.1.3 one of the derogations for specific situations in Article 49 GDPR (or the equivalent provisions of applicable data protection legislation in the UK) applies to such transfer, storage or processing.

Outside Australia

9.2 It is possible that personal data we collect from you in Australia may be transferred, stored and/or processed outside Australia, including in the United Kingdom, the European Economic Area, the United States of America and Argentina.

9.2.1 Where we disclose information collected in Australia outside Australia we will only do so where the recipient of the information is subject to a law, or binding scheme, that has the effect of protecting the information in a way that, overall, is at least substantially similar to the way in which the Australian Privacy Principles protect the information; and there are mechanisms that you can access to take action to enforce that protection of the law or binding scheme,

How long we will store your personal data for

We will store your personal data the time period which is appropriate for the purpose for which the personal data is used. We keep the length of time that we hold your personal data for under review. These reviews take place annually.

Contractual or statutory requirements on you to provide personal data

11.1 In certain circumstances the provision of personal data by you is a requirement to comply with the law or a contract, or necessary to enter into a contract.

11.2 It is your choice as to whether you provide us with your personal data necessary to enter into a contract or as part of a contractual requirement. If you do not provide your personal data then the consequences of failing to provide your personal data is that we may not be able to perform to the level you expect under any contract with you. An example of this would be where we are unable to provide you with essential information around the service we offer you or confirmation of event registration as we do not have your full details, or where we cannot perform our contract with you at all because we rely on the personal data you provide in order to do so. Please see our terms and conditions for further details.

Your rights in relation to your personal data

Subject to applicable law including relevant data protection laws, in addition to your ability to withdraw any consent you have given to our processing your personal data (see paragraph 5.2), you may have a number of rights in connection with the processing of your personal data, including:

  • the right to request access to your personal data that we process or control;
  • the right to request rectification of any inaccuracies in your personal data or, taking into account the purposes of our processing, to request that incomplete data is completed;
  • the right to request, on legitimate grounds as specified in law:
  • erasure of your personal data that we process or control; or
  • restriction of processing of your personal data that we process or control;
    • the right to object, on legitimate grounds as specified in law, to the processing of your personal data;
    • the right to receive your personal data in a structured, commonly used and machine-readable format and to have your personal data transferred to another controller, to the extent applicable in law; and
    • the right to lodge complaints regarding the processing of your personal data with the Information Commissioner’s Office or other relevant supervisory body. If you would like to exercise any of the rights set out above, please contact us using the contact details set out in paragraph 2.

Links to other websites

This policy only applies to BrightStarr Group (where relevant). If you link to another website from our website, you should remember to read and understand that website’s privacy policy as well. We do not control unconnected third-party websites and are not responsible for any use of your personal data that is made by unconnected third party websites.

California Privacy Rights

BrightStarr Group has adopted this section to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and applies solely to residents of the State of California (“California Consumers”). Without limiting the foregoing, this section provides California Consumers with the disclosures and notices required under the CCPA. Certain exceptions and limitations may apply to a California Consumer’s rights and BrightStarr Group’s obligations under the CCPA.

Personal Information Collected. BrightStarr Group has collected the following categories of personal information from California Consumers within the last twelve (12) months (referred to within this Section as “CA Personal Information”):

Identifiers (e.g. real name, alias, online identifier, IP address, email address, or other similar identifiers).

Personal Information Categories Listed in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e)). Some Personal Information included in this category may overlap with other categories.

Internet or Similar Network Activity (e.g. browsing history, search history, interactions with a website, application, or advertisement).

Geolocation Data (e.g. physical location or movements).

Sources for the CA Personal Information We Collect. We collect the CA Personal Information described above from the following sources:

  • directly from you when you leave a comment or use other interactive features on our website or communicate with us, fill out a form, or submit an inquiry, use our services, interact with us through the website, or apply for employment with BrightStarr Group;
  • indirectly from you as information we collect automatically from your use of the website;
  • third parties, as described in more detail below.

Use of CA Personal Information. Depending on your interactions with BrightStarr Group, we may use or disclose the CA Personal Information we collect about you for one or more of the following business purposes:

  • to provide you with our services, which includes, but is not limited to, communicating with you, maintaining accurate records, and personalizing your experience with the services;
  • to improve our services by analyzing how website visitors access and use our services, both on an aggregated and individualized basis;
  • for our direct marketing efforts, such as sending you news, newsletters, email marketing material, targeted advertising, and, if you have provided us with prior express written consent to receive marketing messages via telephone, text messages or calls;
  • for other purposes as permitted by law, such as complying with a law, regulation, legal process or court order, or fulfilling any other purpose with your consent.

We will not collect additional categories of CA Personal Information or use the CA Personal Information we collect for materially different, unrelated, or incompatible purposes without notifying you.

Disclosing Personal Information. BrightStarr Group may disclose Personal Information for a business purpose to the following categories of third parties:

  • law enforcement, regulatory and other governmental agencies;
  • business partners;
  • parent entities, affiliates and subsidiaries;
  • cookie information recipients, subject to their respective privacy notices.
  • In the preceding twelve (12) months, BrightStarr Group has disclosed the following categories of Personal Information for a business purpose:
    • identifiers;
    • California Customer Records Personal Information categories;
    • internet or other similar network activity;
    • geolocation data.

No Sale of Personal Information. BrightStarr Group has not sold any CA Personal Information in the preceding twelve (12) months.

Your Rights and Choices. The CCPA provides California Consumers with specific rights regarding their CA Personal Information. The following paragraphs describe your CCPA rights and explain how to exercise those rights. Each of these rights is subject to our receipt of a verifiable consumer request (see Submit a Consumer Privacy Request).

Right to Disclosure. You have the right to request that we disclose certain information to you about our collection and use of your CA Personal Information over the past 12 months, such as:

  • the categories of CA Personal Information we have collected about you;
  • the categories of sources for the CA Personal Information we have collected about you;
  • our business or commercial purpose for collecting or selling that CA Personal Information;
  • the categories of third parties with whom we share that CA Personal Information;
  • if we sold or disclosed your CA Personal Information for a business purpose, two separate lists disclosing (i) sales, identifying the CA Personal Information categories that each category of recipient purchased; and (ii) disclosures for a business purpose, identifying the CA Personal Information categories that each category of recipient obtained.

BrightStarr Group is only required to respond to two disclosure requests within a 12-month period.

Right to Access. You have the right to request that we provide you with access to specific pieces of CA Personal Information we have collected about you over the past 12 months (also called a data portability request). If you submit a right to access request, we will provide you with copies of the requested pieces of CA Personal Information in a portable and readily usable format. Please note that BrightStarr Group is prohibited by law from disclosing copies of certain pieces of CA Personal Information (e.g., government identification numbers, financial account information, and passwords or security questions and answers) because the disclosure would create a substantial, articulable, and unreasonable risk to the security of the information, our business systems, or your account. BrightStarr Group is only required by law to respond to two access requests within a 12-month period. 

Right to Deletion. You have the right to request that we delete any of your CA Personal Information that we collected from you and retained, with certain exceptions. BrightStarr Group may permanently delete, deidentify, or aggregate the CA Personal Information in response to a request for deletion. If you submit a right to deletion request, we will confirm the CA Personal Information to be deleted prior to its deletion, and we will notify you when your request is complete.

Submit a Consumer Privacy Request. To exercise any of the above rights, please submit a verifiable consumer privacy request to BrightStarr Group: by email at privacy@unily.com

Verification. We cannot respond to your request or provide you with CA Personal Information unless we can verify your identity and your authority to make the request and confirm that the CA Personal Information relates to you. A verifiable consumer privacy request must:

  • provide sufficient information that allows us to reasonably verify you are the person about whom we have collected CA Personal Information or an authorized representative;
  • describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

You do not have to sign up with BrightStarr Group to make a verifiable consumer privacy request. We will only use CA Personal Information provided in a verifiable consumer privacy request to verify the requestor’s identity or authority to make the request.

Authorized Agent. You may make a verifiable consumer request on behalf of your minor child. Otherwise, only you, or a person you have designated in writing as your authorized agent or who is registered with the California Secretary of State to act on your behalf, or to whom you have provided power of attorney pursuant to California Probate Code sections 4000 to 4465 (“Authorized Agent”) may make a verifiable consumer request related to your CA Personal Information. If you wish to have an Authorized Agent make a verifiable consumer request on your behalf, they will need to provide us with sufficient written proof that you have designated them as your Authorized Agent, and we will still require you to provide sufficient information to allow us to reasonably verify that you are the person about whom we collected CA Personal Information.

BrightStarr Group’s Response. We endeavor to respond to a verifiable consumer request within forty-five (45) days of receipt. If we require more time, we will notify you in writing of the reason and extension period. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding receipt of the verifiable consumer request. If we cannot comply with part or all of your request, we will explain the reasons in our response.

We do not charge a fee to process or respond to your verifiable consumer privacy request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Nondiscrimination. We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by law, we will not do any of the following as a result of your having exercised your right under the CCPA:

  • deny you goods or services;
  • charge you different prices or rates for goods or services, including through granting discounts or other benefits or imposing penalties;
  • provide you a different level or quality of goods or services;
  • suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Other California Privacy Rights. California Civil Code sections 1798.83-1798.84 (the Shine the Light Act) entitles California residents to request disclosure regarding CA Personal Information sharing with affiliates and/or third parties for marketing purposes. If you are a California resident and you would like to request a copy of this notice, please contact us at privacy@unily.com with the subject line “Request for California Privacy Information.”