Session Overview
AI is everywhere, but its impact is lagging behind. McKinsey research shows only 6% of organizations surveyed are AI high performers. With five generations in the workforce, some employees still want a page of links while others are building agents. Rolling out more tools only adds more logins, interfaces, and places to search.
In this session, Unily’s Charlie Kennedy and Mark Chevis show how Unily Glass closes that gap. Glass is a conversational interface in your intranet or employee app, connected to more than 350 applications. It reads what people are trying to do, not just what they have access to, and takes them from quick navigation to grounded answers and action in systems like SharePoint and ServiceNow. Built to “play well with others,” Glass also hands off to the agents you’ve already built in Microsoft Copilot Studio and beyond.
The session then tackles a flaw almost every AI system shares: it’s probabilistic, and the bigger your organization, the harder it is to guess correctly. Get a first look at Agent Studio, which gives administrators a governance control plane to make Glass more deterministic. Profile-based agent configurations, custom rules, and “human in the lead” approvals keep every handoff and action under your control.
What you’ll learn
Watch the session to discover:
- Why the gap between AI ambition and AI impact keeps growing, and what it costs your people
- How Unily Glass uses intent to surface the right information and action from a single place
- How Glass works alongside Microsoft Copilot, Microsoft Work IQ, and other agent platforms through agent-to-agent handoff and MCP
- How Agent Studio moves Glass from probabilistic to deterministic, with governance built in
- How to make the case for Glass with skeptical IT teams by putting adoption at the center
Meet the speakers:
Charlie Kennedy - Senior Product Marketing Manager, Unily
Charlie has spent 10 years helping large organizations to improve digital experiences. He plays an instrumental role in keeping Unily's capabilities and product vision aligned to the needs and aspirations of employee experience leaders.
Mark Chevis - Head of Product Partnerships & Unily Glass, Unily
Mark is focused on building and scaling high-impact partner ecosystems that drive meaningful business outcomes. He leads the development of hyperscaler relationships, and market-facing collaborations to deliver differentiated, AI-enabled experiences.
Jane Golding - Manager, Customer Success & Growth, Unily
A seasoned leader with a proven track record of building high-performing teams while driving retention and growth across all segments of customers. Balances strong commercial outcomes with a focus on customer value & long-term partnership.