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Unite 25 | From Friction to Flow: How Johnson & Johnson Scaled Connection Across 130,000+ Employees

On-Demand
43 Minutes

Discover how Johnson & Johnson turned complexity into connection for 130,000 employees across 65 countries. In this Unite 25 session, the team behind J&J’s award-winning digital workplace reveals how they’ve evolved from platform consolidation to creating flow - a seamless, human-centered experience that keeps scientists, clinicians, and corporate teams focused on what matters most: changing the trajectory of health for humanity.

 

Session Overview

Johnson & Johnson’s digital transformation story is one of relentless iteration. Four years after consolidating multiple platforms into a single, global intranet built on the Unily platform - branded Home - the team continues to refine how employees connect, collaborate, and find what they need, faster.

With half a million interactions each year and growing, Home has become the digital front door for J&J’s 130,000+ workforce. It serves three key purposes: to engage, inform, and enable productivity. From personalized dashboards and AI-powered search to mobile access and real-time analytics, every enhancement is guided by one principle - eliminating friction so employees can focus on innovation.

The results speak volumes: CSAT scores up from 76% to 86%, consistent year-on-year growth in page views, and an 88% “helpfulness” rating from employees using the platform. Each iteration - from smarter search to accessibility upgrades - reflects a simple but powerful mantra: identify friction and fix it.

“We wanted to remove barriers that made work harder - and design an experience that feels intuitive, not instructional.”

Suresh Raman, VP Digital, Global Digital Services, Johnson & Johnson

Key Insights (What You’ll Learn)

  • How J&J evolved from platform fragmentation to a unified, friction-free digital workplace.
  • How design thinking and employee listening drive continuous improvement at enterprise scale.
  • The three-E framework (Efficiency, Experience, Effectiveness) used to guide every EX innovation.
  • How personalization, automation, and AI-driven search power seamless flow for 130,000+ employees.
  • The next frontier: Hyper-personalization, intelligent automation, and a “directory of expertise” driven by generative AI.

Why Watch

  • See inside one of the world’s most advanced employee experience ecosystems.
  • Learn how J&J’s Home platform delivers measurable engagement and productivity gains.
  • Discover how continuous employee listening transforms feedback into real-world results.
  • Gain inspiration from a cross-functional team blending people, design, and technology to deliver flow at scale.

Who Should Watch

Ideal for digital workplace, IT, HR, and internal communications leaders focused on creating connected, data-driven, and human-centered employee experiences.

Meet the speakers:

Suresh Raman - VP Digital, Global Digital Services, Johnson & Johnson

Leads enterprise digital transformation initiatives, focused on simplifying and personalizing the employee experience to drive innovation and efficiency.

David Lee - Senior Product Manager, Johnson & Johnson

Oversees the Home platform’s evolution, leveraging employee insights and analytics to deliver continuous improvements across global teams.

Ian Moulton - Digital Product Manager, People Experience, Johnson & Johnson

Drives innovation in personalization, AI, and content design - ensuring every J&J employee’s experience is intuitive, inclusive, and engaging.