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Unite 26 | Beyond Adoption: Proving the ROI of Employee Experience

Unily

Adoption shows people are using your platform, but leadership wants to know what it’s worth. Discover a three-question approach to proving employee experience ROI, and see how CRH put it into practice.

 

Session Overview

Logins, page views, and deployment milestones are easy to celebrate. But when leadership asks what business value all that usage driving, you need to have the answers that will drive continued investment in your EX projects.

Jay Lupas and Gail Skinner (Value Advisory, Unily), posit that the value of employee experience isn’t in doubt, but proving it is the challenge. They introduce Unily’s why, how, and what approach, which grounds every platform conversation in business strategy first.

See this approach in action with Paul Batchelor, (CRH) revealing how he put this plan to work on Katalyst, CRH’s enterprise knowledge exchange platform built on Unily. Watch to see their maturity assessment, target setting exercises, an honest scoring methodology, and how they prioritized use-cases for a business of more than 250 operating companies, each at a different stage of maturity.

If you’re looking to build a value-led story for leadership, especially if you’re running this with a lean team, this is the session for you.

What you’ll learn

Watch the session to discover:

  • Which metrics are best to track when leadership asks about retention and ROI
  • How to anchor your platform in business strategy with the why, how, and what questions that connect features to outcomes
  • How a maturity assessment exposes your biggest gaps and turns them into a prioritized list of use cases for the next 12 to 18 months
  • A real life example of how CRH moved to a value-led approach that shifted conversations with its global leadership team
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Meet the speakers:

Paul Batchelor - Marketing & Communications Manager, CRH

Paul is Marketing & Communications Manager at global building materials provider CRH, where he supports Group Innovation, CRH Ventures and Katalyst, CRH’s enterprise knowledge exchange platform. In his role, Paul helps translate strategic priorities into clear, engaging communications that connect people, ideas and expertise across a global business.

Jay Lupas - Director, Value Advisory, Unily

Jay helps global enterprises quantify the value of employee experience and digital transformation. He works closely with stakeholders to build business cases, measure ROI, and align employee experience goals to the broader organizational strategy. Jay brings a focus and expertise on business outcomes, ensuring that every employee experience investment drives measurable impact.

Gail Skinner - Value Advisory Manager, Unily

Gail Skinner is a value advisory leader at Unily, where she helps organizations build strong business cases and articulate clear value for digital transformation and technology investments. With deep experience in driving value creation across SaaS and enterprise solutions, she empowers teams to align strategic outcomes with measurable business impact.

Mel Ingraham - Demand Generation Manager, Unily

Mel is focused on creating programs that help introduce Unily to new organizations and turn interest into meaningful sales conversations. She works on targeted account programs to reach the right companies at the right time.

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