Session Overview
Platform owners are the last line of defense for their platform’s credibility. So when hundreds of occasional contributors need help with structure, branding, and localization, the questions all land on the same small team. Most teams want to hand that work over. They’ve just never had a safe way to do it.
Laura Physick-Matthews and Holly Jebbitt (Unily), explore how that insight, uncovered with customers in the Unily Futures Lighthouse Program, reshaped Indi’s purpose. Indi isn’t another AI add-on that does the odd job, but it a consultative AI teammate that gives more people autonomy on your platform while you keep accountability, with humans in the lead at every step. Within a securely governed framework, you can create and deploy whole intranets, new pages, and new workflows from scratch in minutes, not months, through a conversational interface.
Watch to see what safe delegation looks like when a single request travels from the platform owner all the way to the employee reading the result. You’ll get an inside look at how Indi is built to stay within your rules, plus a first look at where it’s heading next. If you’re weighing how far to trust AI with your employee experience, this session gives you a clear answer.
What you’ll learn
Watch the session to discover:
- How Indi guides site owners and occasional contributors, including where content should live and prompts for localization and targeting
- How the OPAR framework keeps humans in the lead, including plan approval before Indi acts and permissions that mirror the user’s own
- How Indi brings your brand guidelines and platform context into every output plan
- What’s next for Indi, including AI-suggested topics and targeting, an analytics agent, and a shift from reactive to proactive content governance
Meet the speakers:
Laura Physick-Matthews - Product Marketing Manager, Unily
Laura has spent her career helping B2B technology organizations turn complex products, market trends, and customer needs into compelling stories that drive business impact. At Unily, she plays an instrumental role in ensuring the company's vision remains aligned with the evolving needs of employee experience leaders.
Holly Jebbitt - Senior Product Manager, Unily
As a senior product manager at Unily, Holly works closely with clients to define how Indi and our CMS use AI to simplify content creation and governance, so employees get trusted, on-brand experiences every time.
Jane Golding - Manager, Customer Success & Growth, Unily
A seasoned leader with a proven track record of building high-performing teams while driving retention and growth across all segments of customers. Balances strong commercial outcomes with a focus on customer value & long-term partnership.