Session Overview
Most organizations are working with a digital workplace that grew one platform, portal, and chatbot at a time. When there isn’t an overarching design to reign in the tool sprawl, employees no longer know where to go, and AI tools are now reading through every outdated policy and forgotten draft for every answer. When the responses aren’t accurate, trust erodes fast.
In this panel, Norman Nowak (Deutsche Telekom), Cheryl McKinnon (Forrester Research), and Matthew Boyd (Unily), make the case that an intelligent workplace isn’t something you buy. It’s something you build on clear ownership, governed content, and the context that turns data into useful answers. Norman shares how Deutsche Telekom put that into practice with My-T, one front door to information and agents for its people.
Watch the session if you’re adding AI to a workplace that already feels fragmented. You’ll hear why the biggest barrier to AI success isn’t the technology, how to bring every employee along, including the frontline, and why Cheryl believes agents are going to “kick down your digital front door.” It’s a candid look at what has to be true before AI can make work easier.
What you’ll learn
Watch the session to discover:
- How to balance experimentation with governance, including Forrester’s four lenses for choosing AI use cases
- How to build one front door that lasts, including how Deutsche Telekom keeps My-T stable while it swaps systems behind it
- Why clear ownership ends the tug-of-war between HR, IT, and comms
- How to give desk-based and frontline employee the skills and confidence to use AI
Meet the speakers:
Norman Nowak - VP HR IT & AI, Deutsche Telekom
Norman leads the global HR technology strategy and the delivery of large-scale digital transformation programs. He is responsible for shaping the future of HR through AI, enterprise platforms and innovative employee experiences for more than 140,000 employees worldwide. As executive sponsor of My-T, Deutsche Telekom’s AI-powered digital home, Norman is driving the transformation from fragmented digital workplaces to one intelligent, secure and personalized employee experience.
Cheryl McKinnon - Principal Analyst, Forrester Research
Cheryl McKinnon is a principal analyst serving technology leaders. Cheryl delivers research and advisory services in areas including enterprise content management (ECM), content platforms, information archiving, and records/retention management. She also covers digital workplace technologies such as content-centric collaboration, modern intranets, and employee communication platforms.
Matthew Boyd - Senior Director of Product Marketing, Unily
With more than a decade's experience in marketing and consulting on intranets and the digital workplace, Matthew is passionate about how meaningful technology can transform an organization’s digital employee experience and power better work for their people.