Getting the most from your Unily intranet takes more than just simply flicking a switch. Long-term return on investment originates at successful, streamlined on-boarding and is retained through support, governance and continuous improvement. We understand these dynamics and that is why Unily combines both a software platform and a proven success framework.
From on-boarding to launch, your dedicated Customer Success Manager, consultants, technical experts and support teams work with you every step of the way. After launch, the real work begins, as we work closely with you to analyze your progress, review analytics and provide a plan for what’s next.
Your digital workplace is the platform that links together everything your organization does, improving how your staff connect, engage and work productively. Our Success Framework is how we help you get there. Every activity we undertake is designed to better understand your challenges, helping you know where to start, what to prioritize and teaching you how to drive on-going value from your solution. No matter how simple or complex your needs, we approach your challenges in the most effective way.
Knowing where to start is often the biggest challenge. We’ll help you cut through the noise and lay the foundations for success.
Through interactive labs, together we’ll design an intranet that caters for everyone and can flex as your needs evolve.
Strategically introducing new technology is vital to success. We’ll guide you through the essential steps to get people on board.
We’ll help you gauge how your intranet is being used, while keeping an eye on the future and deciding what to do next.
Once the initial launch is complete, your digital workplace must not stand still. As your business priorities and staff needs change, so must your platform. To help you decide what to do next, we’ll continue to gather evidence from many sources including Unily’s analytics, through content health-checks, and by an extensive staff opinion survey. With insights gathered, we’ll communicate these to you in a digestible, actionable format and we’ll work with you to decide what’s next.
As new innovations are released as part of Unily’s on-going roadmap, we’ll also work with you to identify how to utilize new features in the best way possible to achieve your goals and objectives. This comprehensive approach will be on-going but rewarding, and we guarantee you will see the platform and your results grow
With over 1 million users and global leaders from retail, finance, media, construction, utilities, healthcare and more, Unily Success is about bringing together a global network of organizations who are equally striving for the best in digital workplace technology. Unily Success combines four elements: success portal, community events, exclusive content and knowledge base which are delivered through an online portal built on Unily technology and face-to-face events. As a designer or publisher, you’ll have everything at hand to plan, build and keep-up-to-date with everything Unily for a consistently fresh and engaging digital workplace. As a business owner or manager, you’ll have access to exclusive insights, case studies and connections to like-minded people to collaborate with and learn from.
A principal element of Unily success is face-to-face events, bringing together digital workplace professionals to build a better, stronger Unily community. With a rich agenda of presentations, interviews, panel debates and break-out sessions, Unite will give you the chance to get honest, practical advice from others using the Unily platform, to help drive more value for your own workforce. It’s also a chance to get exclusive insights into the product’s roadmap to stay ahead of the game. It’s not all about work though, Unite is designed to help you make long-lasting connections so you can share ideas and innovate outside of the event. Unite is currently held annually in London and New York.
From the day you choose Unily, you’re supported by a dedicated Customer Success Manager whose goal it is to make your Unily experience as positive and successful as possible. With our professional, knowledgeable and approachable CSMs based across the globe, you’ll have someone leading your Unily journey from design, launch and beyond, and someone to turn to whenever you need that extra helping hand. Your dedicated CSM is connected to a network of support engineers, business consultants, SharePoint consultants, who all collaborate to give you the best experience possible.
Customer Success Manager
Customer Success Manager
Customer Success Manager
Customer Success Manager
Our world-class support and maintenance teams work around the clock to ensure your intranet runs at optimum performance. From continuously monitoring your site to collect real-time performance and reliability data, to ensuring that upgrades and new feature sets are rolled out seamlessly, you can be confident your platform is supported by the experts.
As part of your subscription, you have access to our support desk five days a week during business hours, there to answer any questions you might have about Unily, SharePoint or Office 365. Additional 24x7 support agreements are also available and can be tailored to meet your specific needs. You’ll have access to the online portal to manage your support queries so you know exactly what’s being done to get you back on track.
Get a demo of the intranet that drives communication and collaboration for over 1 million enterprise users.
Unily has worked with customers from all verticals to develop unique digital experiences that transform communication, collaboration, engagement and productivity. Every project we take on is another opportunity to demonstrate the agility of the product and the reliability of our established success framework.
Hexion is pioneers of a higher chemistry. A chemistry designed to address the most pressing issues of our time. Hexion's new intranet sort to draw higher productivity and engagement from their 4,000 head office and frontline associates spread throughout the world.
Access to the right knowledge is business critical for Penspen employees, who provide customised engineering and project management services to the oil and gas industry to develop and rehabilitate energy assets across the entire project lifecycle. With a legacy intranet based on SharePoint 2010 unable to keep up with their requirements, they chose a Unily intranet for more flexibility, supporting a solid central platform for knowledge management.
Global manufacturing organization dorma+kaba gave their users a united intranet platform that catered to 17,000 multilingual and diverse users. Read their case study to learn more about how Unily allows dorma+kaba to innovate from within using social networking and how they increased internal communications readership by 800%.
Your staff are used to personalized digital experiences. At home, their social networking account knows to push cat memes to the top of their feed, their chosen music service knows they like ballads in the morning and jazz in the evening, and their smart speaker knows what they’re favourite brand of coffee is when to remind them to order more. In the consumer world, life is getting easier and people’s expectations are changing. In the corporate world, intranets are striving to keep up.
Fortnum has a centralised model with a head office based in North Sydney that’s responsible for bringing the business and partners together through processes, compliance, communication, best practice, advice, news and cross learning.
After months of planning, preparation, and just a little frustration, Unily's new New York hub is finally open. Our brand new digs are located at 31 Bond St, just three blocks from our previous office on Spring and Broadway.
The latest digital workplace insights, news, whitepapers, guides, event invitations and inside scoops from across the globe!