CUSTOMER SUCCESS. Drive adoption and business value.

Getting the most from your Unily intranet takes more than just simply flicking a switch. Long-term return on investment originates at successful, streamlined on-boarding and is retained through support, governance and continuous improvement. We understand these dynamics and that is why Unily combines both a software platform and a proven success framework.

From on-boarding to launch, your dedicated Customer Success Manager, consultants, technical experts and support teams work with you every step of the way. After launch, the real work begins, as we work closely with you to analyze your progress, review analytics and provide a plan for what’s next.

SUCCESS FRAMEWORK. Expert-led for a high performing digital workplace.

Your digital workplace is the platform that links together everything your organization does, improving how your staff connect, engage and work productively. Our Success Framework is how we help you get there. Every activity we undertake is designed to better understand your challenges, helping you know where to start, what to prioritize and teaching you how to drive on-going value from your solution. No matter how simple or complex your needs, we approach your challenges in the most effective way.

Plan

Knowing where to start is often the biggest challenge. We’ll help you cut through the noise and lay the foundations for success.

Design

Through interactive labs, together we’ll design an intranet that caters for everyone and can flex as your needs evolve.

Launch

Strategically introducing new technology is vital to success. We’ll guide you through the essential steps to get people on board.

Grow

We’ll help you gauge how your intranet is being used, while keeping an eye on the future and deciding what to do next.

ADOPTION SUPPORT. Keep them coming back.

Once the initial launch is complete, your digital workplace must not stand still. As your business priorities and staff needs change, so must your platform. To help you decide what to do next, we’ll continue to gather evidence from many sources including Unily’s analytics, through content health-checks, and by an extensive staff opinion survey. With insights gathered, we’ll communicate these to you in a digestible, actionable format and we’ll work with you to decide what’s next.

As new innovations are released as part of Unily’s on-going roadmap, we’ll also work with you to identify how to utilize new features in the best way possible to achieve your goals and objectives. This comprehensive approach will be on-going but rewarding, and we guarantee you will see the platform and your results grow

Unily intranet adoption reports on laptop and mobile

. Learn, discover, research, network.

With millions of users and global leaders from retail, finance, media, construction, utilities, healthcare and more, Unily Success is about bringing together a global network of organizations who are equally striving for the best in digital workplace technology. Unily Success combines four elements: success portal, community events, exclusive content and knowledge base which are delivered through an online portal built on Unily technology and face-to-face events. As a designer or publisher, you’ll have everything at hand to plan, build and keep-up-to-date with everything Unily for a consistently fresh and engaging digital workplace. As a business owner or manager, you’ll have access to exclusive insights, case studies and connections to like-minded people to collaborate with and learn from.

Launch video modal

UNITE 19. Coming soon.

A principal element of Unily success is face-to-face events, bringing together digital workplace professionals to build a better, stronger Unily community. With a rich agenda of inspirational speakers, design labs and break-out sessions, Unite will give you the chance to get honest, practical advice from others using the Unily platform, to help drive more value for your own workforce. It’s also a chance to get exclusive insights into the product’s roadmap to stay ahead of the game. It’s not all about work though, Unite is designed to help you make long-lasting connections so you can share ideas and innovate outside of the event. Unite is currently held annually in New York.

THE TEAM. Here to help.

From the day you choose Unily, you’re supported by a dedicated Customer Success Manager whose goal it is to make your Unily experience as positive and successful as possible. With our professional, knowledgeable and approachable CSMs based across the globe, you’ll have someone leading your Unily journey from design, launch and beyond, and someone to turn to whenever you need that extra helping hand. Your dedicated CSM is connected to a network of support engineers, business consultants, SharePoint consultants, who all collaborate to give you the best experience possible.

Hannah Winthrop

Hannah Winthrop
Global Customer Success Lead

Kaitlin Auriemma

Kaitlin Auriemma
Senior Customer Success Manager

Jess Delinger

Jess Delinger
Customer Success Manager

Sanika Gentles

Sanika Gentles
Customer Success Manager

Britney Hoed

Brittany Hoed
Senior Customer Success Manager

Evita Rodriguez

Emma Horder
Customer Success Manager

Paul Seda

Paul Seda
Consultant

Kaitlin Auriemma

Hannah Unsworth
Global Head of Customer Engagement

Evita Rodriguez

Evita Rodriguez
Customer Success Manager

24/7 SUPPORT. For flawless performance.

Our world-class support and maintenance teams work around the clock to ensure your intranet runs at optimum performance. From continuously monitoring your site to collect real-time performance and reliability data, to ensuring that upgrades and new feature sets are rolled out seamlessly, you can be confident your platform is supported by the experts.

As part of your subscription, you have access to our support desk five days a week during business hours, there to answer any questions you might have about Unily, SharePoint or Office 365. Additional 24x7 support agreements are also available and can be tailored to meet your specific needs. You’ll have access to the online portal to manage your support queries so you know exactly what’s being done to get you back on track.

Intranet software support agent

Get started. Get your free demo now.

Get a demo of the intranet that drives communication and collaboration for over 1 million enterprise users.

Our clients. Intranet solutions for the enterprise.

Unily has worked with customers from all verticals to develop unique digital experiences that transform communication, collaboration, engagement and productivity. Every project we take on is another opportunity to demonstrate the agility of the product and the reliability of our established success framework.

Pitney Bowes

In 2014, Pitney Bowes decided they needed to undergo a complete company re-brand. Stuck as to what the best way to communicate this change to their employees was, they came to Unily. Watch Steve Carlson, Collaboration Technologies Manager at Pitney Bowes as he shares their Unily story on stage at Microsoft's North America CIO Summit.

Learn more

Pitney Bowes

Hershey's

The Hershey Company is one of the world’s largest chocolate manufacturers, famous for iconic confectionary treats such as the Hershey Kiss. Our video case study grants you behind the scenes access to Hershey's operation, where you can discover how a Unily intranet supports their global workforce in delivering the highest quality goods and service to customers around the world.

Learn more

Hershey's

Wiggle

Wiggle is the leading online retailer for cycling, running and swimming across the globe and No.1 in Tri-Sports internet retail. In our case study, discover the journey of their first intranet solution, designed to drive communication, collaboration and support their rapidly expanding business.

Learn more

Wiggle

Where next? Latest stories and insights.

How to maximize employee engagement with an intranet - Munich

We're bringing our exclusive Intranet Masterclass to Munich. In this FREE seminar co-hosted with Microsoft, we’ll show you how to maximize employee engagement with an intranet.

How to maximize employee engagement with an intranet - Dallas, TX

We're bringing our exclusive Intranet Masterclass to Dallas, TX. In this FREE seminar co-hosted with Microsoft, we’ll show you how to maximize employee engagement with an intranet.

Why is customer experience important for your business and how can you improve it?

Consumers are becoming increasingly demanding. It’s therefore absolutely vital for businesses to embrace the technology required to provide an exceptional customer experience to maintain a competitive advantage. Failure to do so can lead to your enterprise falling behind competitors and making up this lost ground can be very difficult.

Subscribe to our insights. Stay in the loop.

The latest digital workplace news, events, guides and inside scoops from across the globe.