Unily customer success. Driving adoption and business value.

Getting the most from your Unily intranet takes more than simply flicking a switch. Long-term return on investment originates at successful, streamlined on-boarding and is retained through support, governance and continuous improvement. We understand these dynamics and that is why Unily Hub and Unily Engage combine both a software platform and a set of ongoing services.

Our technical experts, consultants and support teams will work closely with you every step of the way. Utilizing Unily’s in-built analytics, we will ensure your solution is not only maintained, but flourishing. It is this extensive post-deployment support that will take your Microsoft technology stack and Unily platform from just a useful tool to an adaptive, cutting-edge enterprise solution.

Unily intranet analytics report on a laptop screen

Power up with Unily. Go live in as little as 6 weeks.

Customer Success with Unily starts at the beginning, during the on-boarding process. In a traditional project environment this can take between 3 - 9 months, but with Unily you can expect to be up and running in a few short weeks. Our Customer Success team will help to engage your key stakeholders in the project, prepare your technical environment, look at your information architecture, prepare custom branding designs, detail any configurations you might need and train intranet managers and content publishers. These comprehensive exercises early on in the project are what ensure your solution has the ability to drive long-term value when launched.

Kick-off Meeting
Technical Review
Define Information Architecture
Analyze Branding Criteria
Detail Configurations
Train and Educate

Innovative roadmap. For a consistently valuable intranet.

Digital workplace platforms must grow with your organization in order to support the kind of operational changes that keep any business successful. Our unique product roadmap works in harmony with Office 365, integrating the best new features in innovate ways to drive better adoption. This is alongside our own roadmap of features, ensuring you stay on the forefront of intranet best practices and new trends. This commitment to continuous development ensures that users always have the best tools, driving consistently high adoption and usage.

Managed support and maintenance. 24/7 for optimum performance.

Our world-class support and maintenance teams work around the clock to ensure your intranet runs at optimum performance. From continuously monitoring your site to collect real-time performance and reliability data, to ensuring that upgrades and new feature sets are rolled out seamlessly, you can be confident your platform is supported by the experts.

As part of your subscription, you have access to our support desk 5 days a week during business hours, there to answer any questions you might have about Unily, SharePoint or Office 365. Additional 24x7 support agreements are also available and can be tailored to meet your specific needs. You’ll have access to the online portal to manage your support queries so you know exactly what’s being done to get you back on track.

Microsoft Azure intranet support screen showing performance information

Analytics and adoption strategy. The knowledge to engage your users.

We know that even the best tool won’t drive business change without some help. Dedicated consulting and support is needed to really drive value and get users adopting the functionality in a way that is productive and valuable. To ensure you drive maximum adoption, our Customer Success team work with you periodically throughout the year, using Unily’s in-built analytics as a benchmark, to refine your governance and strategy.

During your review sessions, we work to create a more nuanced adoption strategy, helping different user groups to understand the value that can be derived whether that’s better productivity, reduced customer wait times, quicker sign off on a document or more. Being more specific in tailored messaged for varied staff will significantly help them to understand how to get more from the technology. Our comprehensive analytics engine can provide statistics from across your Unily site. Some popular uses to help shape your adoption strategy are:

Page Impressions
Dwell Time
Popular Content
Unique Users
Popular Searches
Visits by Country
Device Usage
Browser Usage
Visits by Time

Get started. Get your free demo now.

Our Clients. SMB to Fortune 100.

We’ve worked with clients across all sectors and sizes, from UK based football clubs looking to improve internal communications to multi-lingual global enterprises who rely on Unily to be the central hub of digital activity for up to 120,000 users. Dive into our customer stories and videos to learn more about our clients and the unique ways they work with our flexible product.

Pitney Bowes

In 2014, Pitney Bowes decided they needed to undergo a complete company re-brand. Stuck as to what the best way to communicate this change to their employees was, they came to Unily. Watch Steve Carlson, Collaboration Technologies Manager at Pitney Bowes as he shares their Unily story on stage at Microsoft's North America CIO Summit.

Learn more

Pitney Bowes

dorma+kaba

Global manufacturing organization dorma+kaba gave their users a united intranet platform that catered to 17,000 multilingual and diverse users. Read their case study to learn more about how Unily allows dorma+kaba to innovate from within using social networking and how they increased internal communications readership by 800%.

Learn more

dorma+kaba

Monsoon Accessorize

Monsoon Accessorize relies on a business model of centralized decision making with information and instructions cascaded out to stores on a daily basis. Geographical diversity and a lack of desktops at the retail end can make communication harder than it needs to be. Watch our video as we go inside Monsoon's stunning London Headquarters as they chat about the impact Unily is having to break down communication siloes.

Learn more

Monsoon Accessorize

Where next? Latest stories and insights.

Creating a modern intranet seminar: Manchester Edition

Creating a modern intranet seminar: Manchester Edition

We're taking our intranet masterclass seminar to Manchester, UK this November.

Unily summer 2017 update

Unily summer 2017 update

Join our webinar as we show you how Unily’s latest Update will transform the way you use your intranet. More control. More versatility. More power.

How to create a successful intranet using Office 365

How to create a successful intranet using Office 365

Join us as we show you how to create an intranet platform which utilizes the rich functionality of the Office 365 ecosystem.

Subscribe to our insights. Become a rockstar.

The latest digital workplace insights, news, whitepapers, guides, event invitations and inside scoops from across the globe!

To top