Unily customer success. Driving adoption and business value.

Getting the most from your Unily intranet takes more than simply flicking a switch. Long-term return on investment originates at successful, streamlined on-boarding and is retained through support, governance and continuous improvement. We understand these dynamics and that is why Unily Hub and Unily Engage combine both a software platform and a proven success framework.

Our experienced consultants, technical experts and support teams will work closely with you every step of the way. We start by understanding your business inside and out, enabling us to tailor the product for maximum impact. After launch, the real work begins, as we work closely with you to analyze progress, review analytics and provide a plan for what’s next. It is this extensive post-deployment support that will take your Unily platform from just a useful tool to an adaptive, high-performing enterprise solution.

Unily intranet business readiness survey on a laptop screen

The success framework. Expert-led approach for a high performing digital workplace.

Your digital workplace is the platform that links together everything your organization does, improving how your staff connect, engage and work productively. Our Success Framework is how we help you get there. Every activity we undertake is designed to better understand your challenges, helping you know where to start, what to prioritize and teaching you how to drive on-going value from your solution. Whether you’re a global business of 200,000 or a small business of 100 people, our unique framework adapts to cater for all. No matter how simple or complex your needs, we approach your challenges in the most effective way.

Plan

Knowing where to start is often the biggest challenge. We’ll help you make sense of moving parts, priorities and opinions to lay the foundations for success.

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Design

A golden opportunity to generate excitement. Through interactive labs, together we’ll design a platform that caters for everyone and can flex as your needs evolve.

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Launch

Strategically introducing new technology is vital to success. With one chance to get it right, we’ll guide you through the essential activities to get people on board.

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Grow

This is where the real work begins. We’ll help you listen to how the platform is being used, while keeping an eye on the future and deciding what to do next.

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Innovative product roadmap. To help you grow.

Our innovative product roadmap fuels your on-going strategy. With monthly feature releases and updates, your intranet will grow alongside your organization, supporting operational changes that keep any business successful. Your Success team will work hand-in-hand with your in-house intranet team to determine how best to make use of the new features, advising on how they fit into your overall strategy.

Our roadmap works in harmony with Office 365, as we select the best tools from the Microsoft stack to integrate with for a seamless and powerful digital workplace. These enhancements, in combination with our own home-grown feature roadmap, keep you at the forefront of intranet best practices and trends. This commitment to continuous development ensures that users always have the best tools, driving consistently high adoption and usage.

Managed support and maintenance. 24/7 for optimum performance.

From the day you choose Unily, our world-class support and maintenance teams work around the clock to ensure your intranet runs at optimum performance. From continuously monitoring your site to collect real-time performance and reliability data, to ensuring that upgrades and new feature sets are rolled out seamlessly, you can be confident your platform is supported by the experts.

As part of your subscription, you have access to our support desk 5 days a week during business hours, there to answer any questions you might have about Unily, SharePoint or Office 365. Additional 24x7 support agreements are also available and can be tailored to meet your specific needs. You’ll have access to the online portal to manage your support queries so you know exactly what’s being done to get you back on track.

Microsoft Azure intranet support screen showing performance information

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Our Clients. Intranet solutions for the enterprise.

We’ve worked with clients across all sectors and sizes, from UK based football clubs looking to improve internal communications to multi-lingual global enterprises who rely on Unily to be the central hub of digital activity for up to 120,000 users. Dive into our customer stories and videos to learn more about our clients and the unique ways they work with our flexible product.

dorma+kaba

Global manufacturing organization dorma+kaba gave their users a united intranet platform that catered to 17,000 multilingual and diverse users. Read their case study to learn more about how Unily allows dorma+kaba to innovate from within using social networking and how they increased internal communications readership by 800%.

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dorma+kaba

Microsoft

Microsoft required a central hub of curated knowledge for their Analyst Relations Community, providing a platform for members to discover, discuss and share the latest technology innovation. Unily allowed them to rapidly implement a rich communication portal that has been cleverly customized to encourage user interaction.

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Microsoft

Monsoon Accessorize

Monsoon Accessorize relies on a business model of centralized decision making with information and instructions cascaded out to stores on a daily basis. Geographical diversity and a lack of desktops at the retail end can make communication harder than it needs to be. Watch our video as we go inside Monsoon's stunning London Headquarters as they chat about the impact Unily is having to break down communication siloes.

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Monsoon Accessorize

Where next? Latest stories and insights.

Southampton's premier intranet for the premier league

Southampton's premier intranet for the premier league

With a diverse mix of support staff, security guards, grounds staff and coaches split across three sites, the club needed a simple way to modernise the flow of information to every employee, while improving processes and streamlining tools. A ready-to-go intranet platform was the answer in the shape of Unily, the first of its kind for Saints.

Why it’s vital that your digital workplace engages all your employees

Why it’s vital that your digital workplace engages all your employees

Unily's Head of Customer Insight, Martyn Perks, explains why enterprises must engage all employees, especially the hard-to-reach employees who often bring unique perspectives that drive productivity and improve customer value.

NFU Mutual uses Unily to engage and inspire every employee

NFU Mutual uses Unily to engage and inspire every employee

NFU Mutual is the UK’s leading rural insurer, providing insurance, investment and pension products to more than 900,000 members. With over 3,800 employees and a network of more than 300 local agency offices, the intranet is a crucial part of the company strategy to streamline business processes, promote employee connectivity and make applications accessible.

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