We're excited to announce the Unily Spring Updates 2016 are here.
Watch our hour-long webinar as we discuss the exciting changes we’ve made to the Unily solution and also announce the release of our latest Unily product – Unily Engage.
In this webinar, we cover:
Maggie: Hi everyone, thanks for joining us today. So this is a really exciting time for Unily, it is great to have you with us and so we're going to take a look at our spring updates. So my name's Maggie and I'm from the marketing team at Brightstarr. I'll be hosting the webinar today alongside my colleagues Matt Boyd, one of our customer success managers, and Michael Draisey, our head of development at Brightstarr.
Michael: Hello everyone.
Maggie: Hey Matt.
Matt: Hi everyone, hi.
Maggie: So to kick this off, I will be giving you an intro to who we are at Brightstarr and our Unily solution and then I'll hand over to Matt and Michael, who will show you what's changed and give you a live demo of the new features.
So before we get started, I just want to run through some quick housekeeping with you. So there's going to be a 10, 15 minute Q&A at the end of the webinar. If you have any questions that spring to mind during the sessions, please post these in the question pane in GoToWebinar. If you don't see the question pane on your screen, you can just click on "View" and then select "Question Pane."
So before we kick off the session, I will quickly tell you a little about Brightstarr, the company behind the product Unily. So this year marks 10 years of Brightstarr and we are a global SharePoint consultancy. And over the past decade, we have delivered over 400 products on the SharePoint platform. We work really closely with Microsoft as one of their Gold Partners, and we were a Partner of the Year finalist in 2015, with only four organizations were awarded the title from over 3,000 partners.
So in our 10 years, we have had the pleasure to work with a huge range of brilliant customers, including Whole Foods, Wiggle, RFU and Pitney Bowes. And during these projects, we've really been able to distinguish ourselves as a consultancy that provides best in class digital solutions with a focus not only on functionality, but also brilliant user experience and design.
So a couple of years ago, we decided to bring together all our years of experience and knowledge of intranets into our first project, Unily, which allows us to deliver top of the line collaboration technology in just a fraction of the time. For those of you who haven't seen Unily before, here is a quick introduction into what it's all about. It aims to deliver the best user experiences and functionality to support global enterprises. It is social, mobile, multilingual, personalized, and that's just the start of its features. You will see all of this in a demo later on in the session for why we have created this product.
So after many years of creating custom portal solutions for our clients around the globe, our experience shows that no matter the size of the company, location or the vertical marketplace, roughly 80% of organizations showed the same core intranet needs. It also showed that without amazing user experiences and support, solutions are quickly left behind and they fail to deliver on their intended purposes.
So our vision was really to harness all of our knowledge to create a future forward intranet-as-a-service that delivers award-winning user experiences combined with a robust, evergreen platform. So the end result is a deeply valuable long-term solution that will continue to grow alongside an organization and appreciate over time, maximizing your return on investment. And a big part of Unily is our evergreen roadmap, which you'll be seeing the results of today. So it's constantly evolving due to input from our customers, as well as Microsoft updates, and our own team's innovations. So we roll these updates as and when to all our customers at no additional charge. So as technology and your business evolves, so will your Unily platform.
And today, we're focusing specifically on our Spring 2016 updates and giving you a chance to see them for yourself. We'll also give you an overview of our new product, Unily Engage, which some of you may have already read a bit about on our website. So we'll dive into that and just to wrap things up, we will share with you a few of our most recent success stories from our customers. So, without further ado, I'll hand you over to Matt, to take you through the Spring updates, which are up on the screen now and Matt will be covering this in his demo.
Matt: Hi everyone, thank you Maggie for that wonderful introduction to Brightstarr there and the Unily products and thank you again to everyone who's joining us today. Now what you can see on the slide here is just few of the areas that we're going to be covering in our live demonstration portion, which is coming up momentarily. But just to give you a top level run down, what we are going to be looking at, so we have significantly improved the user profile experience within Unily and we've reimagined the conversations experience as well, which is directly connected to our Yammer integration, so very exciting.
We've also put in several improvements around localization and translation functionality with Unily, which is delivering greater flexibility in that area. We've got some Net new features in the form of tribes, microsites and content pages and these are really going to come into full view once I show you them in action. We have new functionality from directly within the CMS, which includes newsletters and forms. And this new concept management system is directly connected to our new, amended architecture, which is delivering a lot of cool new functionality as well as allowing us to provide even greater end-user performance on the platform. And finally, we'll just be highlighting, very briefly, the fact that the platform is completely mobile-ready.
So if we just switch over into the demo now, as you can see we are already into our live Unily demo environment. I'm going to take us through some of the experiences. I'm going to be not only looking at the new features and the new experiences that I pointed out in that previous slide, but also hopefully highlighting some of the core Unily features which you may or may not have seen in the past. So, without further ado.
We're looking first at the intranet homepage. This is the standard Unily homepage. At the top of the page, you can see this tile system. Now this is Unily's dynamic smart feed and its actually delivering targeted columns content based on the user who's logged in, just one small piece of our personalization framework. This is driven through content tagging and profile tagging, as you can see by this drop-down menu.
Sitting alongside that, we have our Absent Tools menu and in the latest integration of Unily and through these latest updates, we are actually bringing the Office 365 applications and tool set directly into your Unily interface and giving a more seamless digital experience for your users. And this is directly in line with the trend of the digital workplace, bringing together all the digital tools your users need to be productive on a day-to-day basis.
Collapsing that window and looking down at the rest of the homepage, we've got a number of other content streams that you can see here. You see we have some videos, a shared corporate calendar, top contributors is our first element of gamification on the platform, actually is a dynamically rolling up those users who are most frequently engaging with your intranet.
And on the right-hand side here we have a trending documents feed. Now, for those of you who have seen the Unily platform before, I am sure you'll recognize some of these features, but as I scroll down a few other ones that I want to highlight include the consistent footer navigation, including integration of external social media feeds. And of course, the core navigation at the top of our page is also consistent, giving your users a very easy to use navigation tool for moving around the intranet.
So I am going to move through some of these other core Unily experiences, starting first with the document management experience. Now, navigating to the Documents tab brings us into our documents experience and behind the scenes we are leveraging SharePoint and SharePoint document features to bring together this vibrant view of the documents across your business. You'll see that we have got a very engaging, card-style roll up for your documents and you'll notice that on the cards, we're getting real time previews for PowerPoints and PDFs, as well as some other core document information, including the last modified date, number of views and even the document location, allowing you to jump straight into document libraries from this Unily experience. You'll notice the arrows on the bottom of the cards, and this is just one of our many Microsoft Cloud integration points. We're actually integrating with the Office web applications, which will allow you to open documents from directly within the intranet, and begin co-authoring and editing.
Now, at the top of the page, you'll see some of our search and refinement functionality. So, typing within the search box will give you predictive search results, as well as allow you to search by keyword. We also have some button refinements here as well. So for instance, if I am looking for a Word document, simply clicking in the Word symbol will automatically refine my view of Documents alone. We can also refine by date on the right hand side and on the left hand side we can actually dig into our underlying document metadata and choose what tags we're looking for.
Now, worth noting that the Unily system is designed to completely respect user permissions, so I am only seeing the documents which I have access to from across my business. And in addition, we've increased the usability of the document center by building in an Upload Document feature, and this allows users to move documents into the intranet as well as guiding them through the process of tagging documents with the correct metadata.
So moving onto some of the other experiences and some of the new changes, if we go into the directory here, the directory is serving two core purposes: one being your people directory. For those of you who have seen the product before, you'll notice that these people cards are very similar to what you may have experienced in the past. Now, there is the Safe Search functionality and the cards still allow you to say, click on an email address to begin an email to that person. Clicking on the triple dot menu item just beneath the user's image will allow you to start a real-time Skype call with that person as well, so another one of our Office 365 integration points with Skype for Business here.
Now if I click on "View Profile", I am going to view my own profile, but this is the same experience you would get for anybody else. We have a completely revamped and re-imagined user profile experience and instead we're breaking down this user profile into four key tabs that you can see sitting in along the bottom of the profile there. Contact information on the right, and about the person. Moving to the second tab, we have the Experience tab, which allows users to talk about what they're working on, but even more importantly they can tag their profile with skills, which then become searchable and allow you to look for other people with shared skills from directly on a profile. And the Insights and Documents tabs, which are new functionality in our update allow you to see the content that this person is publishing into the intranet.
Now, at this junction I am going to talk a little bit about our new translation functionality. Now, for those of you who've seen the previous version of Unily before the update, you will recognize that the Translate button that used to sit in the core navigation is now gone and that's because we have a new approach to translation within the platform. If I click the triple dot on my profile and I click on "Edit Profile", I am then going into my personal profile page. You can see we've decided to lock down some of the profile fields here but that is a completely changeable function. What is left open to us is the ability to change our display language. If I choose, for instance, French as my display language for the case of this demo, and press Save, you see we get a little message at the top here saying "Successfully Updated your Profile."
Now, returning to the home page, I am going to run a quick refresh on our Unily intranet here and as you can see all of our content is now translated into French. So this is all based upon our new approach to translation from within the CMS and I'll be going into exactly how we can set this up as we move through the demo, but for the case of moving on in this demo I am going to switch back to English (United Kingdom), we'll reapply that change, go back to the home page, and we are going to run one more refresh there, and as you can see, all of our content is now back in English. So that's the new translation functionality in action.
Now, moving on from translation, I'd like to show you the completely re-imagined Conversations page. Now as some of you may or may not be aware, Unily is very much a social intranet platform and powering this is the Yammer platform. But what we've actually done here is we have stripped away the native Yammer look and feel and instead we are elevating those user experiences by extending your custom branding across what we refer to as our Conversations page. Now you'll see again we're utilizing this intuitive card style roll up for experiencing your conversations and your discussions. Your usual Yammer functionality such as liking and replying to your colleagues is all still fully available.
And clicking on the triple dot on people's User Profiles will present you with the "Follow" functionality from Yammer as well. Now you'll see at the top we're extending search against Yammer now, which allows you to search by keyword for different discussions. The "Select Group" button is going to allow you to navigate between your Yammer groups. And connected to that is the "Manage Groups" button on the right-hand side. And clicking on this will allow you to join and leave your different Yammer groups, as well as searching for them here as well.
We've got the "Select Conversations" button to look at say, top conversations or conversations you are specifically involved in. And we also have a completely new, "New Post" button, so as you can see, building up your own contributions to your discussions and your group discussions here is completely revamped. You begin writing your message in the left hand side, typing in this box will begin notifying people. You can attach rich media, which is fully supported in Unily and you can choose what group you are posting to from the bottom there. So that is just a quick look at our new Yammer integration and what that looks like within the product.
And finally, we have the Stories and Stories Archive. So the Stories page is presenting more of your comms Content in an untargeted fashion and if I scroll to the bottom of the page and click on "View All" at the bottom of any of the content streams, we are now able to navigate a layer deeper within the Stories archive and this allows your users to run very precise searches against different content types.
Now, there's a few areas that I'm yet to cover, namely the Tribes, Microsites and Content pages which are all Net New features to the Unily end-user experience. So I am going to start with Tribes. Now if I navigate back to our directory tab here, you can see that we have got this new "Views" button here. I mentioned that the directory now has two core purposes, not just people but also communities. So I click the drop-down here and select "Tribes", what we're actually loading is our community sites that can be built from directly from within the Unily CMS.
For the case of this demo, I am going to open up "Running Club" today. As you can see, click on the "Running Club", and we are now looking at the Running Club community site. What it is actually doing is it is actually bringing together different content and materials from across your intranet, alongside a group of users. And they're very quick to build and they are very easy to manage. So if I scroll down, we can see some of the core features connected to this tribe, such as a Document Library, a group of people. Again, Search is mapped against both these areas for quickly defining the people and documents you are looking for.
Further down the page, we can actually provision unique resources for this community. These could be applications or even essential documents, which are frequently used. Further down, we can now integrate Yammer group discussions with this community as well, to bring back relevant conversations and contextualize them within communities. And finally, should we wish to, we can tag this community with key topics from around your business and bring the right comms content directly on to the page.
Now, the next area I want to show you is microsites. And those of you who haven't seen our Workspaces Menu, this is a great opportunity to see how we manage your list of links or potentially even your SharePoint architecture from directly within the Unily platform. It allows you to map all your different team sites and/or collaboration sites within this menu structure, which is completely configurable within CMS.
For right now, I want to show you a microsite. As you can see as I type letters in the search box here, it is going to refine those columns in real time for us to find what we are looking for. Now I am going to navigate to the "About Us" microsite. Now, the microsite functionality is allowing you now to build highly customized and great looking content pages for some of your more static intranet information. These can be built directly within the CMS in a drag and drop widget builder style. You can see this one is very basic here but we have got a hero image in the description of this page of information. We've provisioned a list of applications and tools that people who visit this information page might need. We can even add users to this page as well who might own the page or be relevant to the information on it. And that's just the tip of the iceberg for the microsites functionality.
Now the final piece that I mentioned is Sized Content Pages and this is an answer to very text-based pages that maybe are part of your corporate communications, but you might like to link to from within tribes or microsites. So, having looked at quite a lot of the features within the front-ended end-user experience here, I'd now like to jump into the completely re-imagined and rebuilt CMS experience. So if I click the drop down arrow next to my profile and click on this CMS button, based on my permissions, I'll access the content management side of Unily. Now, for those of you who have seen the content management system from Unily before the update, you will probably recognize that it has changed a lot and I'm going to run you through some of these big changes.
Now I am going to start with what we see on the right-hand side here, and this is actually a top level view of analytics from within your system. So you can see we can refine the time period we're looking at here and the results below will adapt as appropriate. Right now, we can see how many unique users there have been in this time session, we can see how many profile views. We can also see how many searches have been run as well and the number of group activities.
On the right-hand side, we're seeing what unpublished content is within the site, very useful if you are a content approver. As you can see on the left-hand side, we've got visits by time, and this is a very fluid and adjustable menu here. So I can adjust what time periods we are looking at and adjust the chart as necessary. Further down, you can see visits by country, in a very engaging world map. We've got an activity feed as well so you can track what content is being built, published, deleted or edited. Further down we're seeing the content most viewed and popular content based on enterprise social engagement and further down the page still we can see how your users are accessing your intranet. And this is all very top-level analytics, which we're surfacing here as well. So that's just a quick look at the dashboard within the CMS. Now, you are probably thinking, "OK, the CMS has changed a lot." So let us really jump into what those new processes look like.
I am going to start with Apps and Tools today, which map to the Apps and Tools menu that I showed you at the front end; and you can see we have got a list of all the applications from within the system. I am going to click on one that already exists and show you exactly how we're building and editing those.
So I clicked on "My Tax Form", and as you can see, very simple fields to complete. You have got your title, your description, inserting your app URL. Selecting content is a new feature from within the CMS that allows you to point to specific applications or links to Unily-specific content.
Now, further down we can select whether this is a company app or maybe an Office 365 app, we can choose an icon, we have preset colors which could be matched to your corporate branding, as well as the ability to be a little bit more free with that by the color picker tool via the color codes, a real-time preview at the bottom there and you can see at the bottom we have the Save and Publish button. Now when we move on to discuss the architecture in a little bit more detail post-demo, it's worth noting that the comms content is actually moved to Azure. Now, the real benefit of this is real-time publishing for your comms editors. If I was to make a change to this application now, it would reflect instantaneously within the intranet. So this gives you the ability to get messages out fast to your audiences, as in when you need to.
So a few other changes in experience include News here, so I am going to navigate through to the News section and I am going to go into one of our pre-existing news articles. Now, the new News functionality is going to allow your comms people to very quickly build out your corporate comms messaging. You will see that you have got a Title field, a Page Content field and the page content field is using a very simple Word-style editor now, so removing the requirement for any kind of HTML knowledge and just allowing you to get in there and quickly build out your comms content. You've got a Description field and you have got a Post Image field, as well as authors, dates, and the ability to turn off the social features which are based upon Yammer.
Now in terms of managing images within Unily, we've also adjusted the way this is handled by no longer using SharePoint, instead using a quickly buildable Azure media library, which allows you to add folders at will and build up a structure around your images. Now I am going to remove the image from this news article just to show you how quick and easy it is to add images to the page. Click on this little plus icon here. It's loaded up my folder structure and this is a folder structure that I've built up myself. I can click into news folder and I can say I want to use the image of the dresses. Instantly adds that image to the page. Now, that is going to automatically re-size itself depending on the device it is being displayed on as well, so you can just upload images in one size and all the hard work is done for you.
Now I mentioned as we went through the User Profile and I showed you the new translation experience that we had a new approach to translation within Unily. And this extends across any field where you see the little globe icon sitting alongside it. So, I'm looking at the title field here and what I can do is, I can click on French, for instance, and what this allows you to do is insert translated content for each of the languages that you want to present your intranet in. Users therefore don't need to click buttons to translate their content, they just set their primary language and if the language version has been created by your comms team, it is going to serve that up to them. If not, it will default over to whatever your primary language is within your intranet.
Now as you can see here, we've got all our French text. Now the change here between our previous version and what we are doing now is that while we still allow for machine translation to be used, we've actually made these text fields editable. So rather than just using machine translation we can now give you two further options: one of them is the ability to use machine translation as a starting point and tweak it and adjust it to get closer to a word-perfect translation and the second new option is to manually translate a piece of content from scratch, ensuring that you definitely get word-perfect translation across your intranet for content which is really important.
So that's the new translation functionality and if you're wondering how you can manage that for intranets operating in multiple software languages, you actually have the ability to click the little pin next to the languages you operate in and we can now flick between these tabs and see the French version set alongside the English version very quickly and easily.
Now while we're looking at this article, I also want to talk quickly about topics and targeting. If I click through to Topics, here is where we can tag articles with the relevant topics from across your business. It is going to expand our topics on the right hand side, and we can see all the nested topics as well in here. It is simply a case of checking the topics that you want to add and pressing Select.
Finally, and this is a new functionality, is the ability to target content. So rather than just allowing for personalized streams, we're actually allowing your comms people to create target audiences based upon user profile properties, such as geographic location or the department they belong to, and now you can target that comms information directly at those groups of users. So that's just a little bit of a look at how we are building news articles.
Now if I navigate through to, say the, Microsites area, this is how we can actually build our highly customized pages in the drag and drop widget editor, and I want to show you this because it is a very new addition to the Unily platform. So I am going to start by grabbing the divider here and just expand my view a little bit to make editing a little bit easier. As you can see here, we are using a box star system to add new features to the page. So if I click on the little plus icon at the bottom here, here is just a starting point for where our microsites are at today; rich text editors, image libraries, embedding videos, pulling out important quotes for page owners or even managers from across your business and the ability to add people pickers and hero images. And once you've added your icons and items to the page, you can see on the right hand side you can delete entire sections or individual boxes and we can use this arrow system here to drag and drop different widgets around, allowing you to manage the content on that page very quickly and easily.
So that's a look at some of our comms-related content here and our new page builder. Along the left hand side, we have a media picker, and here you can see your folder structure for your images, where creating a new folder within a structure is as simple as clicking the dots and adding a new folder. So your media can now be managed from directly within the CMS, no need to SharePoint store your images.
Flicking back to the Content page here, there are a few other areas that I am going to show you. Building a tribe, now these are those community sites, and as I mentioned, they are very rapid to build. I am going to go back to our running club again here. So you can see here you have got your title field; your document library is actually a simple case of navigating your SharePoint sites and selecting the right document library. You have your About section; profile image and background image are managed in the same way as you would an image on an article. Inserting a Yammer group ID here is going to allow you to integrate those conversations and selecting topics at the bottom here, is going to bring through those relevant news articles. Flicking across to Resources will allow you to build up those resource things I mentioned. And clicking on Members is going to allow you to add people very quickly and easily to that community as well. So a very rich and easy to use CMS system.
Now, it's worth noting that the new functionality within the CMS extends to a new Newsletter functionality, which will allow you to quickly and easily build out newsletters and send those back into Unily content from within the intranet. So you might build a newsletter out to notify people about new news items which are being pushed to your smart feeds in the coming days. You might also use our new forms functionality and connect it to your upcoming events. This can be utilized for event registrations, as well as for feedback forms for a number of different examples, one such example being a new intranet launch feedback form. So, just a couple of exciting new features there for you as well.
Now, I believe that I've covered a lot of the exciting changes today. What I'd like to do now is switch back over to the presentation and just tell you a little bit more about this new architecture. Before I do, I did say I'd mention this briefly: we do have a fully mobile-ready platform. So everything I have showed to you today is completely accessible across tablets, mobile phones, laptops, desktops and that's just not through responsive web application design. So it is not just re-sizing your browser but also an elevated experience through native applications, which can be downloaded through IOS, Android and Windows phone store.
So what you'll know as well, then, is that when you are accessing your intranet through your application, you actually don't lose any of those experiences and that extends against the localization as well as the personalization. So your apps are actually going to present your content in the right language and reflect your personalization settings.
As Maggie explained to you at the start, we do have a new product and this is closely tied into our new architecture for the new Unily platform. So we have our Hub product, which is the feature-complete, Office 365-integrating version of Unily and that brings in things like Yammer, Skype for Business; it definitely brings in those SharePoint sites as well, giving a very feature-rich experience.
What we've recognized now, there is a requirement in certain scenarios, which I'll detail in a moment, for users to have a very comms-based experience, where collaboration is not at the heart of their day-to-day working experience, and for that we've built our new product called Unily Engage. Now it is a lighter version with a slightly slimmed-down functionality. What it means is that for organizations in, say, in a retail environment with shop floor workers and for, say, organizations that work within manufacturing that have workers that who work within factories, in production sites and we can extend the comms-based experience to them.
Now, our ability to do this is actually built upon our new architecture and as I briefly alluded to as we looked at the new CMS, we have actually changed this architecture. We have moved the Unily comms content, so that extends to things like news articles, blogs, videos, events, as well as things like the new microsite builder, those static information pages. We've moved all of that, including the content management system into Microsoft's Azure platform. And this gives us a couple of key advantages: one is vastly improved performance, and another is that real-time publishing capability. No longer do we have to wait for SharePoint to call content to present those changes, we can make those changes to the intranet in real time and see those reflected for our users in real time.
And as you can see via our diagram here, the Hub users benefit from a feature-complete Unily experience integrating all the best of Office 365. But we can now extend a comms-based experience using just Azure, through the new architecture to those users outside the office as well. And in terms of what you get, this is just a little bit of a diagram here, so you can make a quick comparison between what the Unily Hub platform offers against the Unily Engage platform. And you'll notice that you still get a great deal of functionality from that Engage experience, which is a great way to bring all users to the platform, with or without those Office 365 licenses.
So I've covered a bit of the architecture, we've had a really good deep dive into the demos as well. But what I want to talk about now is what kind of adoption we are seeing and from our Unily customers. So here we've got just a few brief stats on the percentage of users that are accessing the intranet each month. Now as a percentage of their total user base, Godiva hitting an amazing 98.5% usage on a month-by-month basis. Wiggle a very impressive 87% and they have an organization which has users who are frequently out of the office and on the road. And MyTel as well on the right hand side there with 92%; these are incredible adoption statistics for their user bases.
And it is a trend that is continuing as well and on this page here, we're looking at the stats that show the increase in visits to each of these Unily intranets over a six-month period. So this is the total number of visits, not specific to unique users. You can see Capella seeing a 360% increase in the number of intranet visits over a six-month period, Dorma 339%, Wiggle, again 300%. We're seeing MyTel at an amazing 556% and Pitney Bowes at an equally impressive 214%. So their intranets are really growing in adoption over time, something which I think speaks volumes to the quality of the platform.
Maggie: So now I am going to open up the session to the Q and A, just to let you know before I do that we have recorded this session and we'll be sending it out along with the presentation hopefully tomorrow or late this week. So you can catch it again and share it with your colleagues. We also have a very short survey which you'll see at the close of the webinar and we would really appreciate if you could fill that out, and if you'd like to have a one-to-one discussion about Unily please note that down on the survey and we'll get back to you as soon as possible.
So, now we've got Michael and Matt and we'll start taking a few questions. So our first one is, "Can we combine Hub and Engage?"
Matt: Michael, would you like to answer this one?
Maggie: Yeah, we haven't heard from you much yet.
Michael: Yes, you can definitely combine the licenses for Hub and Engage, so you can have a variety of people with access to 365 and all the extra Hub functionality that comes with it.
Maggie: Brilliant. So our next question we've had is, "What examples of customization have you seen on Unily Hub?"
Michael: Unily Hub, so the typical customizations we get asked for are integrations with maybe HR systems such as Sattle, Workday, also other social providers such as LinkedIn or maybe Facebook, so those are things we are seeing coming through but always a new request on a new project.
Matt: Yeah and to supplement Mike's answer there as well, some of the ones that I have seen from working with some of our Unily customers include share prices just on the home page, we've also seen adjustments to the widgets that surface beneath the smart feeds, such as the addition of an extra column of blogs, for instance, or changing the way the Trending Documents feed works instead of being the latest documents being accessed from across the business, we have seen them adjusted to reflect important policy documents from across the business, so just a few adjustments that I've seen as well there.
Maggie: Excellent. So another question is, "Do you help customers drive adoption?" I think this is probably a good one for you, Matt, since you are one of our customer success managers.
Matt: Yes we do, we do indeed. So one thing that I hadn't alluded to before is my role as customer success manager. And as part of each Unily deployment, we actually have a customer success program and the customer success program is built upon three core aspects: one is full technical support, another as Maggie mentioned is the evergreen roadmap, so we are here today presenting to you on how that roadmap is evolving and what features we've released now and that obviously continues into the future. And the final piece is ongoing consultancy, and that is really very much focused on adoption and government strategy, as well as building on your understanding of your analytics. If you understand how your intranet is being used as well; so I'm very much focused on adoption. I think that is reflected in the statistics we've shown today.
Maggie: Excellent, thanks Matt. So just going through a few of the questions here, so we've got one from Janice, this might be for you, Michael, "Can you revert back to the machine language translation for a particular language if you customize?"
Michael: If you customize, it's something we definitely want to build in. At the moment, it is more of a manual process, if you want to give the end user the full control to customize that translation. The thing is anyone who's undertaken machine translation knows it often gets it a bit wrong, slightly misunderstanding and so we wanted to give the content editor the full control of their translation. And it's entirely possible to switch back to the machine translation there as well, so yeah.
Maggie: Brilliant. Another question we've had from Dan is, "Do you use any external analytic tools with this or is it something we've built?"
Michael: We do use an external analytics service, mostly for collecting the data and then we query that data direct, so yes it goes off into the cloud and it is all kind of analyzed and chopped up to provide the various statistics you see on the dashboard. A good point there is that we also look to provide custom analytics as part of the ongoing service. So if there's a particular target or particular goal you have in mind, you can work with us to identify and build out those analytics further.
Maggie: Cool, thanks Michael. So another question from Janice is, "If Engage is used by employees who do not have an Office 365 license, how do they log into the Unily intranet, how do they get access to the Engage?"
Matt: Okay so you don't have to have 365 to log into Engage. What we do is we use the Azure active directory service for membership. It is also possible to integrate other authentication providers, so if you have another system we can look to integrate that for you and provide a single sign-on service.
Maggie: Excellent. So following on from that, does Engage have SharePoint integration? I guess, it's a good question.
Matt: Yeah so, no. I mean, the Engage experience is primarily for comms-related content, so the SharePoint element within Unily is very much used for deeper collaboration, collaboration sites and team sites, project sites, that kind of functionality. And as SharePoint Online is delivered as part of the Office365 license, you wouldn't necessarily have access to SharePoint as an Engage user.
Another question that I'm seeing here is well, actually, is around the Yammer integration and yes in terms of Yammer integration, we're still extending that across all your comms content. So you can still post around articles and share and like them and I see the, yeah and good point and idea, another good question here from Joe DeLieto, "When exactly are these features going live and when is the roll-out process?"
Michael: Yeah, I didn't realize. So, which new feature are we talking about in particular?
Matt: This new point updater.
Michael: Wow. Well, now. Yeah, get in contact, reach out and we'll definitely return your calls and talk you through any further features that you want explained. For existing clients, we are also speaking to you at the moment, and yeah, get in touch via the various ways.
Maggie: So we've got just time for a couple more questions. Another one is around Engage so, "What do Engage users see on the home page?"
Matt: So, the Engage experience is only very slightly different to the Hub experience, so things like, for instance, trending documents are replaced with more comms content. But needless to say, the user experience has been very carefully designed to give the best possible solution for your Engage users.
Maggie: So just have time for one more question, just having a look, so our final question today is going to be "How long to deploy?" So Michael, Matt, which one of you wants to take that?
Matt: I'll let Michael take this one.
Michael: Yeah, it is a pretty mature process we have in place now so we're, we obviously get in contact with the sale, we run through a technical prerequisite form and the minute we have those details back, we can look to get you up and running within a couple of days of those being returned to us. So it is a very quick process and we can really make this as fast as the client needs to.
Maggie: Brilliant, so just to close off today's webinar, I just want to say thank you for joining us today and if you have any questions which you haven't had answered, we'll make sure we follow these up, and please feel free to get in touch with us via the details on the screen, depending on where you are in the world. And so with that said, I hope you enjoyed the session and that you have learned something from it, and a big thank you to Matt and Michael for a great presentation and we hope to see you all at future events. Thanks for joining us today.
Matt: Thank you for joining us. Thank you.
Michael: Thank you.
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