Leading telecoms provider Windstream calls on Unily to transform their intranet

Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations, and carrier partners across the United States. The Fortune 500 company sought an efficient platform that would unify the enterprise and provide a personalized experience for each of its 11k employees.

A mobile-first solution to connect the frontline

As the 9th largest residential telephone provider in the USA, Windstream sought a reliable platform that could drive productivity and employee experience in equal measure. Unily’s flexible framework and feature-rich digital workplace solution offer ample opportunity for Windstream to streamline processes, reduce silos, improve the flow of knowledge and fuel a culture of prosperity and satisfaction in their workforce.

The new intranet will support a diverse workforce, including a large number of frontline technicians. Therefore, the company required a mobile-first solution that could connect the entire workforce, regardless of location or preferred device. 

Simple migration

Windstream will be replacing its existing legacy platform and migrating ~100k items to Unily. The new Unily platform will deliver an updated digital workplace experience to support the company’s digital employee experience vision.

As the 9th largest residential telephone provider in the USA, Windstream sought reliable platform that could drive productivity and employee experience in equal measure. Unily’s flexible framework and feature-rich digital workplace solution offers ample opportunity for Windstream to streamline processes, reduce silos, improve the flow of knowledge and fuel a culture of prosperity and satisfaction in their workforce.

Platform key features:

  • Social networking capabilities including likes, shares, @mentions, #hashtags, and bespoke reactions to drive connectivity throughout the enterprise
  • Rich internal communications feature-set supporting multi-channel and targeted communications
  • Sophisticated personalization options including targeted menus and content, delivering a bespoke experience for every user
  • Built-in analytics to track engagement and optimize future strategy
  • A seamless mobile experience to unify frontline staffers
  • Integrations with third-party apps and tools including Office 365, for an efficient, single pane of glass experience

Why Unily?

As one of Britain’s fastest-growing independent technology companies, Unily emerged as an optimal choice in Windstream’s search for intranet service providers. Since launching 15 years ago, Unily has partnered with a multitude of industry innovators, including Shell, L’Oreal, and McDonald’s. The organization has also won an extensive selection of awards, such as Nielson Norman’s Intranet Design of the Year and Clearbox’s Intranet of Choice.

When describing the impact of Unily’s digital solution, Windstream’s CIO said:

"When we began evaluating replacement platforms for our social intranet, we had several key requirements. We wanted a partner who was continuously innovating and not letting their product or roadmap go stale. We wanted a platform that would integrate seamlessly with our Microsoft stack, in addition to our company's other SaaS applications. And, lastly, we wanted to be confident we were investing in a solution with ‘staying power’ — something that would grow along with us. Unily checked all those boxes and, by all measures, this new partnership is a win for Windstream."

Unily checked all those boxes and, by all measures, this new partnership is a win for Windstream.

Stephen Farkouh, CIO, Windstream

Glen Chambers, Unily’s Senior Vice President of Sales, said of the partnership: 

“It's a thrilling opportunity to support a top tier enterprise in unleashing the benefits of a modern digital workplace. A host of residences, enterprises, and government organizations rely on Windstream to fuel their communications and we feel privileged to play a role in optimizing this delivery.”

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In an age when employee experience reigns supreme, launching an intranet with user-centered design has never been more critical. Leaders mistakenly believe that the key to designing unparalleled workplace technology lies in eye-catching graphics or cutting-edge features. The simple truth is that a superior UX comes down to discovering what matters most to end-users.

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