Creating exceptional retail intranets: your employees are the new customers

Employees are often the forgotten customers in retail, but their contribution and engagement in internal discussions is key to a company's success. Download our guide to creating an exceptional retail intranet, using engaging design and social tools to improve employee engagement.

Retail intranet solutions 

We've put together a comprehensive guide on retail intranets, discussing why quality employee experiences are essential and how to create an engaging employee intranet. If you already have an intranet but want to ensure you’re using it to its full potential, or are planning to re-design it, this guide will help you plan your project in line with modern digital working best practices – ensuring you get the most out of it. 

In this guide, we'll give you our tips on how your company can help employees feel more supported so they can deliver exceptional customer experiences:

  • Is the retail industry missing a trick by delivering sub-standard digital experiences when it comes to their employees?
  • How are key trends in retail shaping the needs of employees?
  • How can collaboration technology help deliver the right
    internal experiences?
  • Are employees supported enough to deliver high-quality experiences?

All organisations need to be adaptable and modern in order to be competitive in the market place and this has always been particularly crucial within the retail sector. The concept that if you serve your employees well they will serve your customers puts intranets at the center of delivering on retail strategy.

With brand perception and customer experiences, both in-store and digitally, making or breaking retailers, it’s vital this industry equips itself with the necessary innovative tools to keep ahead of the competition.

Upcoming events

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Latest news

  • Unily launches new report: Future Of The Workplace 2030+

    This week Unily launched a new report in partnership with Kjaer Global exploring the impact of technology, AI and cultural shifts on the future of the workplace in 2030 and beyond.

  • Rising digital workplace star Unily attracts $68m growth investment

    Unily, the leading digital workplace platform today announces it has attracted a $68 million growth investment from Silversmith Capital Partners and Farview Equity Partners. Post investment, Silversmith and Farview will hold a significant minority stake in the business and with board representation will support the existing management team on its ambitious international growth strategy.

  • Unily Intranet Masterclass Auckland: An Event Round-Up

    With a reported 87% of employees not engaged in their work, the need for businesses to develop employee engagement has never been greater. Unily’s exclusive masterclass; ‘How to maximize employee engagement with an intranet’ aims to address this by showcasing how organisations can use a digital workplace to create engaging employee experiences.

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Where next? Latest insights.

Why intranets are key to unlocking employee engagement

A universal message from the general email address blasted to all employees can have the same effect as stapling a memo to the bulletin board in the break room. Your people may take a half-hearted glance, but are they engaged? In this blog, we explore how intranets, and more specifically targeting and personalization, are helping to power authentic engagement with internal communications.

3 HR problems your intranet can solve

20% of all intranet projects are now being led by HR. Why? Because, when leveraged correctly, a modern digital workplace is a powerful HR tool capable of increasing efficiency, improving the employee experience, and solving some of the most pressing challenges facing the department today. In this blog, we consider some of the ways an intranet can benefit HR.

Flight Centre — Nielsen Norman Best Intranet 2019

Flight Centre is one of the world’s largest and most successful independent travel retailers. Download the case study and discover the secret behind their award-winning intranet.

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