Wiggle win Retail Week Mark of Excellence award

We’re excited to announce that BrightStarr and UK sport retailer, Wiggle, have won Retail Week’s Mark of Excellence for the Best Use of Staff Engagement in Delivering Customer Experience!

Working together with Wiggle, BrightStarr helped them to implement Unily Hub, built on top of Office 365. This enabled Wiggle to rapidly implement a digital workplace solution that unifies the comprehensive productivity functionality of Office 365, alongside SharePoint Online, Yammer, One Drive for Business and Skype for Business in a single enterprise scale portal.

Their Unily Hub portal has helped Wiggle to improve their internal staff engagement, collaboration and efficiency. Known for their customer-centric ethos, this has had a tremendously positive impact on their customers’ experiences.

Supporting staff in 70 countries, speaking ten different languages, it ensures their employees have a way to connect with one another and help them engage in wider business initiatives. The solution acts as a central digital location for collaborative working and documents storage, allowing staff to collaborate on projects and between teams.

We are thrilled to be awarded the RetailWeek Mark of Excellence for inspiring staff with a unified intranet at the Customer Experience Rewards 2016 for our collaboration with BrightStarr. Their professionalism, dedication and passion in providing this solution has helped us not only achieve this award but revolutionised the way we comminute internally and given us the platform we need to be able to succeed in delivery an outstanding customer experience.” – Panos Mitsikis, SharePoint Developer, Wiggle

With employees supporting thousands of customers across the globe, the new people directory enables colleagues to find each other quickly and start collaborating in multiple languages. The addition of a cutting edge document management solution and Yammer integration throughout means once they found each other, they can start collaborating without barriers on new digital team and project sites and come together for the best possible solution for the customers. Native mobile apps mean staff can engage and have targeted discussions about business and their active lifestyles anywhere and anytime.

With posts drawn in from Twitter, Facebook, and Instagram, Wiggle’s employees are reminded of their customer-centric ethos, as well as having a view of all the latest content the company has shared across their platforms. Wiggle’s prolific customer-facing social media presence and successful stand-alone sports blog has become a focal point of their new intranet, in the form of this seamlessly integrated social hub.

“We are delighted that Wiggle’s Unily intranet is making such a positive impact on their customer experience and that this has been recognized by Retail Week. We look forward to working with Wiggle for years to come, as they continue to stand out from the crowd and deliver award-winning experiences for their customers.” – Paul Jackson, Managing Director

Supported by our customer success program, technical support and a customer-led roadmap of new features, Unily supports Wiggle’s ongoing growth and capitalizes on new cloud efficiencies. All of this in combination with the intranet’s exceptional consumer-level user experiences that are designed to drive adoption, has delivered a highly functional and deeply engaging digital workplace platform, supporting Wiggle in their shift towards new collaborative and more productive ways of working.

Read The Full Wiggle Case Study

Katy Smith Marketing Manager

Katy’s role may not be customer facing, but her work is usually what new clients see first. If it’s beautifully presented, informative, and has a BrightStarr logo on it, she’s normally been involved. Her role is broad, but Katy is a determined go-getter who makes things happen. She looks after the marketing team in the UK, marketing strategy for both sides of the Atlantic, and develops both the BrightStarr and Unily brands. Tactically, that means her team controls everything from ensuring the site comes up in internet search results, to the look and feel of your consultant’s business card.

Katy came from a fashion background, obtaining her degree from Leeds University and via interning at a major women’s magazine, and now applies that same finesse to the BrightStarr brand identity.

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