Go behind the scenes at Wiggle in our brand new video

We're excited to announce our brand new video case study with leading Sports Retailor Wiggle. Go behind the scenes at this exciting, fast-paced brand and see how they're using Unily and Office 365 to improve their customer experience.

We're excited to announce our brand new video case study with leading Sports Retailor Wiggle. Go behind the scenes at this exciting, fast-paced brand and see how they're using Unily and Office 365 to improve their customer experience.

"a year ago, we had a 24 hour SLA, we now have that down to 12 with 60% contact being resolved first time and within 6 hours" - Gareth Brophy, Customer Experience Manager, Wiggle

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Katy Smith Marketing Manager

Katy’s role may not be customer facing, but her work is usually what new clients see first. If it’s beautifully presented, informative, and has a BrightStarr logo on it, she’s normally been involved. Her role is broad, but Katy is a determined go-getter who makes things happen. She looks after the marketing team in the UK, marketing strategy for both sides of the Atlantic, and develops both the BrightStarr and Unily brands. Tactically, that means her team controls everything from ensuring the site comes up in internet search results, to the look and feel of your consultant’s business card.

Katy came from a fashion background, obtaining her degree from Leeds University and via interning at a major women’s magazine, and now applies that same finesse to the BrightStarr brand identity.

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